Easy ordering and price was much lower than I had found elsewhere. I was contacted after to see if I wished to upgrade my device battery which I declined. Then contacted again to say the battery I h... Voir plus
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Lisez les avis des autres
We ordered a rollator which arrived super fast and well packed. It was easy to assemble and the company have been really helpful with great communication. We are happy to recommend them based on our e... Voir plus
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Just excellent! The adviser could not have been more helpful and efficient and assisting with any queries and offering his valued experience. He made it so easy! The scooter and accessories arrived... Voir plus
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Disappointed that you only do next day delivery at over 7.00 pounds. I didn’t need next day delivery but there was no other option. I did contact someone in the chat but was told that was the only opt... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.
Coordonnées de contact
6 Chester Road, SK11 8DG, Macclesfield, Royaume-Uni
- 03334443160
- sales@mobilityco.co.uk
- mobilityco.co.uk
4,7
Excellent
658 avis
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A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The item was as described and arrived…
The item was as described and arrived in good time, my only gripe was the postage. Over £7 for a plastic beaker? that cost £6.
12 janvier 2026
Réponse de MobilityCo
Hi Gary,
Thank you for your feedback and for taking the time to leave a review. We’re glad to hear the item arrived quickly and as described.
We just wanted to politely clarify that the delivery option selected was next day delivery, which unfortunately costs us more to provide due to courier charges. We always aim to keep delivery costs as low as possible while offering reliable and tracked services.
We really appreciate your understanding and thank you for choosing Mobility Co.
Had to pay next day delivery
Had to pay next day delivery, which took 6 days!! I Did complain and the £7.99 was refunded. Then the item was not as described. Too strong for any person ,not to mention the disabled person, who would be unable to bend the spork! In fact, it was only a fork with long tines. In order to send it back, would cost £5+. I will take it to a charity shop instead. item not as described, most disappointed, as I need to make a lot of purchases for my husband.
7 janvier 2026
Avis spontané
Réponse de MobilityCo
Hi,
Thank you for your feedback. We’re sorry that the next day delivery did not meet expectations. As confirmed at the time, the £7.99 delivery charge was refunded in full once this was reported. While courier delays are unfortunately outside of our control, we always act promptly and fairly when issues are raised.
Regarding the item, the spork supplied matches the manufacturer’s description and is designed to be durable for assisted eating. Suitability can vary depending on individual needs, but the product itself is not misdescribed. Our advisors did attempt to help further with your complaint via live chat, however this assistance was refused at the time.
As clearly outlined in our returns policy, return postage for non-faulty items is the responsibility of the customer. While we’re sorry the product was not suitable for your husband’s needs, we do feel it is unfair to describe the item as “not as described.”
Should you wish to accept assistance in the future, our team remains happy to help guide you towards products better suited to your husband’s requirements.
Best regards,
The MobilityCo Team
Excellent service
Excellent, helpful and friendly service. From visiting the shop to having the chair delivered, the service was excellent.
26 décembre 2025
Réponse de MobilityCo
Hi Clare,
Thank you for your kind feedback. We’re really pleased to hear you had a great experience from visiting the shop through to delivery of your chair.
Best regards,
The MobilityCo Team
Very experienced advice knew what we…
Very experienced advice knew what we needed and no pushy sales. Still getting used to it . Very pleased with it
19 décembre 2025
Réponse de MobilityCo
Hi Mrs Whitehead,
Thank you for your lovely feedback. We’re pleased to hear you felt well advised and never under pressure, and that you’re very happy with your purchase as you get used to it.
Best regards,
The MobilityCo Team
Always able to talk to staff about any…
Always able to talk to staff about any problems
12 décembre 2025
Réponse de MobilityCo
Hi Mr Green,
Thank you for your kind feedback. We’re really pleased to hear that you’ve always been able to speak with our team when needed. Providing clear, friendly, and helpful support is very important to us, so it’s great to know this has been your experience.
Thank you for taking the time to leave a review, and we look forward to helping you again in the future.
Best regards,
The MobilityCo Team
Very helpful on the phone
Very helpful on the phone, chair arrived early, very satisfied with product and price
13 décembre 2025
Réponse de MobilityCo
Hi Mr Jackson,
Thank you for your lovely feedback. We’re delighted to hear that our team were helpful on the phone, your chair arrived early, and that you’re very satisfied with both the product and the price.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Best regards,
The MobilityCo Team
Excellent product & delivery.
Excellent product (Pride Baja) quick delivery direct to the door, and it does exactly what it says on the tin ! Very happy with service and product. Cheers
13 novembre 2025
Réponse de MobilityCo
Hi Allan,
Thank you for your great feedback! We’re delighted to hear you’re happy with your Pride Baja and that the delivery was quick and straightforward. It’s fantastic to know the product is doing exactly what it should and that you’re very happy with both the service and the scooter.
Excellent walking stick
Excellent walking stick. I paid for next day delivery, which failed, but I was reimbursed without problem when I reported it.
10 décembre 2025
Réponse de MobilityCo
Hi Janette,
Thank you for your feedback. We’re really pleased to hear you’re happy with the walking stick. While we’re sorry that the next day delivery didn’t go as planned, we’re glad we were able to reimburse you promptly once this was reported.
Thank you for taking the time to share your experience, we truly appreciate it and look forward to helping you again in the future.
Best regards,
The MobilityCo Team
Mr Mason &his Son are very good and they listen to your needs
Mr Mason &his Son are very good and th
5 décembre 2025
Réponse de MobilityCo
Thank you for the 5 star Review!
Well it looks great but bought it in…
Well it looks great but bought it in advance of needing to use it. Giving up my crutch very soon & will use the very smart looking stick.
29 novembre 2025
Réponse de MobilityCo
Hi Lorna,
Thank you for the 5 star Review! We hope the stick makes a big difference for you.
They were very helpful in enabling me…
They were very helpful in enabling me to find the right product. There was no hard sell.
26 novembre 2025
Réponse de MobilityCo
Hi Jane,
Thank you so much for your lovely feedback. We’re really pleased to hear that our team were able to help you find the right product without any pressure. That’s exactly the experience we want every customer to have. If you ever need any further support, we’re always here to help.
Extremely helpful
Extremely helpful. Gave me time to decide and the option to reject the chair if I am not totally happy.
3 décembre 2025
Avis spontané
Réponse de MobilityCo
Hi Mark,
Thanks so much for your review. really glad you felt you had the time and space to make the right choice, it’s exactly how we want everyone to feel. And of course, if the chair isn’t quite right, we’re here to sort it.
Highly recommend
From start to finish this was a pleasure.
Superb information given over the phone, speedy delivery and all set up for me.
By far most competitive price and comprehensive insurance.
Highly recommend.
21 novembre 2025
Réponse de MobilityCo
Thank you so much for your wonderful review. We’re really pleased to hear that everything went smoothly for you from the first phone call to delivery and setup. It’s great to know you found our pricing and insurance options competitive too.
We truly appreciate the recommendation and are always here if you need anything in the future.
First class staff
Very helpful staff in sourcing a spare part for my wife’s wheelchair.
12 novembre 2025
Avis spontané
Réponse de MobilityCo
Thank you for taking the time to leave a review. We’re really glad our team could help you find the spare part for your wife’s wheelchair. If you ever need anything else, we’re always here to help.
Scooter faulty on arrival, but is now satisfactory.
Scooter arrived two days later than expected when I was not at home. One of the wheels had a faulty inner tube, the new tube was sent by courier DPD who sent it a week later, and two days later than promised. The courier stated “sorry we missed you “ twice. However I was indoors watching out for delivery. The tube was delivered to Co-op so I had to get help with collection and fitting.
I am now using the scooter and am satisfied with the purchase, though it is early days as I am getting used to it.
17 novembre 2025
Réponse de MobilityCo
I’m glad to hear the scooter is now up and running and that you’re satisfied with it so far. Just to reassure you, your order was dispatched on time from our end, but unfortunately we don’t have control over DPD’s handling once it has left our warehouse. That said, we completely understand how disappointing the experience was and appreciate your patience while it was resolved.
If you need any help as you get used to the scooter, please feel free to reach out.
Very efficient company
Very efficient company. Website was easy to use, ordering was straightforward, delivery and packaging excellent and the product is first class quality. Thank you.
12 novembre 2025
Réponse de MobilityCo
Thank you for your lovely review. We’re really pleased to hear that the website was easy to use, ordering was simple, delivery arrived smoothly and the product has met your expectations.
We really appreciate you choosing MobilityCo.
Excellent customer service
Excellent customer service with timely and professional advice and delivery. I was guided through the order process and was advised well. Delivery was much earlier than expected and I am now enjoying the comfort of a new chair and stool. Thanks Mobility Co.
6 novembre 2025
Réponse de MobilityCo
Thank you so much for your lovely review. We’re really pleased to hear that the advice, ordering process and delivery all went smoothly, and it’s great to know you’re already enjoying your new chair and stool. We really appreciate you choosing MobilityCo.
An Excellent Company
James and Mason went above and behind with their help when I needed to purchase a Fireside chair immediately for my dad. Even when the chair had been damaged in the warehouse a replacement was sent out immediately and assembled.
There communication was excellent. Delivery was prompt and on time. The quality of the chair is also excellent and very comfy.
I would definitely recommend this company to others.
10 novembre 2025
Avis spontané
Réponse de MobilityCo
Thank you for taking the time to leave such a kind review. We’re really glad James and Mason were able to help you get a chair sorted quickly for your dad, and that the replacement was delivered and assembled without delay. It’s great to hear the chair has worked out well and that you’re happy with the quality and comfort. We truly appreciate the recommendation and your trust in us.
Great experience with this company
Great experience with this company, from ordering my mobility scooter to the delivery it was great service.
31 octobre 2025
Réponse de MobilityCo
Hi Laura,
Thank you so much for your kind review! We're really glad to hear you had a great experience from start to finish and that everything went smoothly with your new mobility scooter.
Best wishes,
The MobilityCo Team
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