Easy ordering and price was much lower than I had found elsewhere. I was contacted after to see if I wished to upgrade my device battery which I declined. Then contacted again to say the battery I h... Voir plus
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Lisez les avis des autres
We ordered a rollator which arrived super fast and well packed. It was easy to assemble and the company have been really helpful with great communication. We are happy to recommend them based on our e... Voir plus
Just excellent! The adviser could not have been more helpful and efficient and assisting with any queries and offering his valued experience. He made it so easy! The scooter and accessories arrived... Voir plus
Disappointed that you only do next day delivery at over 7.00 pounds. I didn’t need next day delivery but there was no other option.
À propos de l'entreprise
Écrit par l'entreprise
MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.
Coordonnées de contact
6 Chester Road, SK11 8DG, Macclesfield, Royaume-Uni
- 03334443160
- sales@mobilityco.co.uk
- mobilityco.co.uk
4,7
Excellent
658 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Excellent customer experience
Unfortunately we had to return an item as it was no longer needed. The return/refund process was very simple and hassle free. Great customer experience and I would definitely recommend them.
23 juillet 2026
Réponse de MobilityCo
Hi Mark,
Thank you for taking the time to leave us such a kind review.
While we're sorry to hear the item was no longer needed, we're pleased that our returns and refund process was straightforward and hassle free. We always aim to make every part of the customer journey as simple as possible, so it's great to know we achieved that for you.
Thank you for your recommendation. We really appreciate your support and hope we have the opportunity to help you again in the future.
Kind regards,
The MobilityCo Team
I bought a TGA Minimo Plus from this…
I bought a TGA Minimo Plus from this company for my wife to replace her older model of the same scooter.
After a mix up, which was quickly rectified by Mason, we kept the scooter.
The problem laid with TGA, not MobilityCo.
The TGA Minimo Plus that was advertised said new 2026 stock, when infact, the scooters are 2023/2024 new old stock. MobilityCo were completely unaware of this as were we.
The scooters are the newest models of that range. The battery is brand new from this year.
The delivery was a bit later than it was relayed to us, but it was down to the courier being at fault.
Mason & James have both been very helpful.
The 3 year guarantee for the scooter & 12 months for the battery guarantee is great.
I will and have already recommended MobilityCo to others as after being duped by another online company, they are the best around.
The day you order your scooter is the day your guarantee starts, which i was unaware until I asked.
Do ask a lot of questions before you buy.
15 juillet 2026
Réponse de MobilityCo
Hi James,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that, despite the initial mix up, Mason and James were able to resolve everything quickly and that you're happy with your new TGA Minimo Plus. We also appreciate you highlighting that the issue was outside of our control and your understanding regarding the courier delay.
Thank you for sharing your experience and for recommending MobilityCo to others. Your feedback is invaluable, and we're always happy to answer any questions to help our customers make the right choice. We hope your wife enjoys many years of reliable use from her new scooter.
Kind regards,
The MobilityCo Team
Very happy with my new aerocarbon…
Very happy with my new aerocarbon electric wheelchair which arrived super quickly. There was an issue with the spare battery which the team resolved very quickly. Will definitely buy from them again! Thank you.
22 juillet 2026
Réponse de MobilityCo
Hi Miriam,
Thank you for your wonderful review.
We're delighted to hear that you're enjoying your new AeroCarbon electric wheelchair and that it arrived so quickly. While we're sorry there was an issue with the spare battery, we're pleased our team was able to resolve it promptly for you.
Your kind words and continued support mean a great deal to us. Thank you for choosing MobilityCo, and we look forward to helping you again in the future.
Kind regards,
The MobilityCo Team
Could not get better service
Could not get better service and after sales service than MobilityCo. James and Mason make the entire process simple and pleasurable.
You can be anywhere in the UK and your new Scooter will arrive to your door ready to go.
Thanks Guys. Thanks MobilityCo.
27 juillet 2026
Avis spontané
Réponse de MobilityCo
Hi Brian,
Thank you so much for your fantastic 5-star review.
We're delighted to hear that you had such a positive experience with both our sales and after-sales service. James and Mason will be thrilled to know they made the process simple and enjoyable for you.
It's great to hear that your new scooter arrived ready to use and that we were able to provide the level of service you were looking for. Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.
Thank you again for choosing MobilityCo. We wish you many happy miles on your new scooter, and if you ever need anything in the future, we're always here to help.
Kind regards,
The MobilityCo Team
A satisfied customer.
A very good transaction: an easy to use website and a very quick delivery. I would recommend thus company.
17 juillet 2026
Réponse de MobilityCo
Hi Terry,
Thank you for your fantastic review.
We're so pleased to hear that you found our website easy to use and that your order arrived quickly. It's great to know you had such a positive experience with us.
Thank you for your recommendation and for choosing MobilityCo. We hope you enjoy your purchase, and if we can help you again in the future, we'll be delighted to assist.
Kind regards,
The MobilityCo Team
Réponse de MobilityCo
Hi Martin,
Thank you for the 5 star review!
Stickers hard to remove and poor delivery service
The product itself was as described but the stickers at the top and bottom of the walking stick is very hard to remove and leave a sticky mess. But I am not happy with the delivery, it was just left at the front door with no way of knowing it was delivered as I was at work. Someone could just take it
13 juillet 2026
Réponse de MobilityCo
Hi Karen,
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with the walking stick itself and that it matched your expectations. We're sorry to hear about the difficulty removing the product labels, and we appreciate you bringing this to our attention.
We're also sorry to learn about your delivery experience. We understand your concerns about the parcel being left unattended without notification, and we appreciate how frustrating this must have been. Your comments will be shared with the courier so we can help improve the service provided.
Thank you again for your feedback. We hope to have the opportunity to provide you with an even better experience in the future.
Kind regards,
The MobilityCo Team
Tha supply of a new battery took longer…
Tha supply of a new battery took longer than indicated due to the choice of courier. Advise regarding a problem with the wheelchair was no different to that which I researched online. Had to resort to tga whill.
6 juillet 2026
Avis spontané
Réponse de MobilityCo
Hi Robert,
Thank you for taking the time to leave us your feedback.
We're pleased we were able to assist with arranging your replacement battery, although we appreciate the courier delay meant it took longer to arrive than expected.
We always aim to provide the best advice and support possible, and we're sorry to hear that the guidance regarding your wheelchair didn't fully resolve your query on this occasion. We appreciate your comments, as they help us continue to improve our service.
Thank you for choosing MobilityCo, and we hope we can be of assistance again in the future.
Kind regards,
The MobilityCo Team
What a fantastic company to deal with
What a fantastic company to deal with, I can’t recommend them highly enough. It took a while to convince my dad to get a scooter but once he met James he was convinced, he was so informative, respectful, patient and knowledgeable, the scooter was delivered swiftly in time for our holiday and he has answered a lot of pre purchase questions. This company have been amazing, the scooter is perfect for his needs and it has really opened up his life again getting him out and about. Thank you so much
9 juillet 2026
Réponse de MobilityCo
Hi Chloe,
Thank you so much for your wonderful review.
We're delighted to hear that James was able to help your dad find the right scooter and make the whole process as easy and reassuring as possible. It's especially rewarding to know that his patience, knowledge and support gave your dad the confidence to make the decision.
The best part of your review is hearing that the scooter has helped your dad regain his independence and enjoy getting out and about again. That's exactly why we do what we do.
Thank you for your kind words and recommendation. We wish your dad many happy adventures on his new scooter, and if you ever need anything in the future, we're always here to help.
Kind regards,
The MobilityCo Team
Seems to be a great company to deal with
Very patient and friendly throughout and not at all pushy.
I was dealt with professionally and courteously at all times. I had to make/recieve a follow up call the next day and that was dealt with just the same. Thank you guys.
Definitely a company I would recommend and turn to in the future.
16 juillet 2026
Avis spontané
Réponse de MobilityCo
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you found our team patient, friendly and professional throughout your experience with us. Providing honest advice without any pressure is something we pride ourselves on, so it's fantastic to know this came across during both your initial enquiry and follow-up call.
Thank you for your recommendation and your kind words. It means a great deal to us, and we look forward to helping you again whenever you need us.
Kind regards,
The MobilityCo Team
Really nice to deal with
Really nice to deal with, very communicative generally and informative. The only issue was a delay to delivery, not the 3-5 days but 6 then two days later after that. Also delivering at 7.15am for a +90 yrs old was not ideal !
Everything else good, better value than all other competitors.
9 juillet 2026
Réponse de MobilityCo
Hi Martin,
Thank you for taking the time to share your feedback.
We're delighted to hear you found our team friendly, informative and easy to deal with, and that we were able to offer great value compared to other retailers.
We're sorry that the delivery took longer than originally expected and appreciate your comments regarding the early delivery time. We understand this wasn't ideal, particularly in your circumstances, and we'll certainly take your feedback on board as we continue working with our delivery partners to improve the customer experience.
Thank you again for choosing MobilityCo. We hope you enjoy your purchase and are here if you ever need any further assistance.
Kind regards,
The MobilityCo Team
Missing parts
Delivery was very quick however a week later the lock box is still missing. This was the main reason I brought this particular scooter to carry my medical equipment safely and secured
8 juillet 2026
Réponse de MobilityCo
Hi Wendi,
Thank you for taking the time to leave a review.
We're pleased to hear your scooter was delivered quickly, but we're very sorry that the lock box was missing, especially as it was an important part of your purchase for carrying your medical equipment securely.
We appreciate your patience while this is being resolved, and we're committed to getting the missing item to you as quickly as possible. If there's anything further we can do to help in the meantime, please don't hesitate to get in touch.
Thank you for your feedback, and we hope you'll enjoy your scooter once everything is complete.
Kind regards,
The MobilityCo Team
Great customer service 100% very happy…
Great customer service 100% very happy with scooter
1 juillet 2026
Réponse de MobilityCo
Hi Gill,
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you were happy with both our customer service and your new scooter. Knowing you've had a great experience means a lot to the whole team.
Thank you for choosing MobilityCo. We hope you enjoy your scooter, and if you ever need any help or advice in the future, we're always here for you.
Kind regards,
The MobilityCo Team
Great service .mason explained…
Great service .mason explained everything telling me my options about purchase prompt delivery well packed and secure would recommend this company 💯
3 juillet 2026
Réponse de MobilityCo
Hi Isabel,
Thank you for your wonderful review.
We're so pleased to hear you had a great experience with us. It's fantastic to know Mason took the time to explain your options clearly and helped you find the right solution. We're also delighted that your order arrived promptly and was well packaged.
Your recommendation means a great deal to us. Thank you for choosing MobilityCo, and we hope you enjoy your purchase.
Kind regards,
The MobilityCo Team
Réponse de MobilityCo
Hi Kerry,
Thank you for the 5 star review and the recommendation.
Kind regards,
The MobilityCo Team
Honest and efficient service at a…
Honest and efficient service at a difficult time for me. Kind and helpful. I really recommend.
2 juillet 2026
Réponse de MobilityCo
Hi Ruth,
Thank you for your kind review.
We’re so pleased to hear that you found our service honest, efficient and supportive during what we understand was a difficult time. Providing compassionate and helpful service is something we always strive for.
Thank you for your recommendation and for choosing MobilityCo. We wish you all the very best.
Kind regards,
The MobilityCo Team
I was impressed with the help and…
I was impressed with the help and politeness of the staff.No pressure, just good advice.
17 juin 2026
Réponse de MobilityCo
Hi Kath,
Thank you for your lovely review.
We’re delighted to hear you felt well looked after by our team. Providing honest advice without any pressure is something we pride ourselves on, so it’s wonderful to know this was reflected in your experience.
Thank you for choosing MobilityCo. We really appreciate your feedback.
Kind regards,
The MobilityCo Team
Great product. Great service
It was unfortunate that stock was low and I had to wait for delivery longer than expected, however the communication from mobility co was excellent keeping me up to date with the situation. When the product was available delivery was excellent. The product delivers excellent quality. I will certainly recommend this company.
29 juin 2026
Réponse de MobilityCo
Hi,
Thank you for taking the time to leave such a thoughtful review.
We really appreciate your patience while we waited for new stock to arrive, and we're pleased that our team was able to keep you informed throughout the process. It's great to hear the delivery went smoothly once the product became available and that you're happy with its quality.
Thank you for your recommendation. It means a great deal to the whole team.
Kind regards,
The MobilityCo Team
Ordered a large scooter delivered on…
Ordered a large scooter delivered on time and with care fantastic experience from start to finish thanks to your team and delivery driver very happy customer mr Quy
6 juillet 2026
Avis spontané
Réponse de MobilityCo
Hi Mr Quy,
Thank you for your fantastic review.
We’re delighted to hear you had such a positive experience from start to finish. It’s great to know your scooter was delivered on time and with care, and that both our team and the delivery driver helped make the process a smooth one.
We really appreciate your support and hope you enjoy your new scooter.
Kind regards,
The MobilityCo Team
Helpfull with demonstration and with…
Helpfull with demonstration and with phone calls thank you. Dennis elkins
25 juin 2026
Réponse de MobilityCo
Hi Dennis,
Thank you for your review.
We’re pleased to hear you found the demonstration helpful and that our team was able to assist you over the phone whenever needed.
Thank you for choosing MobilityCo. We really appreciate your feedback.
Kind regards,
The MobilityCo Team
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