Easy ordering and price was much lower than I had found elsewhere. I was contacted after to see if I wished to upgrade my device battery which I declined. Then contacted again to say the battery I h... Voir plus
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Lisez les avis des autres
We ordered a rollator which arrived super fast and well packed. It was easy to assemble and the company have been really helpful with great communication. We are happy to recommend them based on our e... Voir plus
L'entreprise a répondu
Just excellent! The adviser could not have been more helpful and efficient and assisting with any queries and offering his valued experience. He made it so easy! The scooter and accessories arrived... Voir plus
L'entreprise a répondu
Disappointed that you only do next day delivery at over 7.00 pounds. I didn’t need next day delivery but there was no other option.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.
Coordonnées de contact
6 Chester Road, SK11 8DG, Macclesfield, Royaume-Uni
- 03334443160
- sales@mobilityco.co.uk
- mobilityco.co.uk
4,7
Excellent
658 avis
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A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Brilliant Service.
From ordering over the phone, to having delivery and demonstration of how to use the chair,
. Brilliant
28 avril 2026
Réponse de MobilityCo
Thank you, Tyson, for your review.
We’re really pleased to hear everything went smoothly from ordering over the phone through to delivery and demonstration of the chair.
It’s important to us that customers feel confident and comfortable using their equipment, so it’s great to know the service made a positive impression.
If you ever need any help or support in the future, we’re always here for you.
Réponse de MobilityCo
Thank you, Anne, for your review.
We’re pleased to hear your order was delivered on time and that you’re very happy with everything.
If you ever need any help or support in the future, we’re always here to assist.
They are Very knowledgeable and really…
They are Very knowledgeable and really helpful and ordered one day and delivered the next.Highly recommended
27 avril 2026
Réponse de MobilityCo
Thank you, Karen, for your lovely review.
We’re really pleased to hear you found the team knowledgeable and helpful throughout the process. It’s great to know the quick next day delivery made a positive difference too.
Thank you again for your recommendation, it really means a lot to us. If you ever need any assistance in the future, we’re always here to help.
Réponse de MobilityCo
Thank you again, Michael, for taking the time to leave us another review.
We really appreciate your continued support and feedback. It means a lot to the whole team.
If there’s ever anything you need, we’re always here to help.
Did not receive my order and fobbed off with excuses.
Ordered a powered wheelchair for my father, who suffers from dementia and is struggling to walk, because my mother struggles to push a normal wheelchair up the hills where we live.
Waited for the 2 to 5 day delivery and it still hadn’t been shipped after several days.
I enquired on chat to be told it would be leaving that same day and would be with us by Friday. No dispatch email arrived.
The phone lines are clearly not open from 8am to 8pm as stated on the website as the office was closed when I phoned at 8.10am and 6pm.
After finally getting through, James told me that DPD failed to turn up and collect the delivery, but it was still scheduled to be with us by Friday. Again, nothing.
I was then told that they were going to have to ship with another company so wouldn’t arrive until after the bank holiday and if I would like, I could cancel the order and have a refund.
I replied saying I wanted the refund processed that morning but I still had to ring up to get this done as I heard nothing.
I doubt very much that they had the stock in the first place and were just biding their time trying to source it from elsewhere and they were just fobbing me off with excuses.
I would have much preferred honesty than silly, unbelievable excuses.
This company does not live up to the many positive reviews that I have read and I certainly won’t be dealing with them again, or recommending them to any of my friends or family.
1 mai 2026
Avis spontané
Réponse de MobilityCo
Thank you for taking the time to leave your feedback, Trudy.
We are genuinely sorry that your experience with us fell short of expectations, especially given the urgency and importance of the wheelchair for your father and family.
We completely understand your frustration regarding the delays, the changing delivery information and the communication throughout the order process. While there were issues outside of our control with courier collections, we recognise that we did not keep you properly informed and that this understandably caused a great deal of disappointment and inconvenience.
We also apologise for the difficulty you experienced trying to contact us and for the delay in processing your refund request. This is not the level of service we aim to provide.
We appreciate you sharing your honest feedback as it highlights areas where we need to improve, particularly around communication and managing customer expectations more clearly.
Although we understand your disappointment, we are sorry to have lost your trust and regret that your experience did not reflect the standard that so many of our customers have come to expect from us.
The website has clearly defined…
The website has clearly defined sections easy to follow when looking for in my case walking sticks.
The website gave me clear options whether i was looking for a left handed palm type walking stick or a right one.
1 mai 2026
Avis spontané
Réponse de MobilityCo
Thank you, Gordon, for your review.
We’re really pleased to hear you found the website easy to navigate and that the product options were clearly explained. We know how important it is to find the right walking aid, so it’s great to know the left and right handed choices were straightforward and helpful.
Thank you again for your feedback and for choosing MobilityCo.
Buy with confidence
Buy with confidence
Very helpful and knowledgeable
Thank you to all the team right down to the delivery guys.
Mum was very impressed and enjoying the chair.
22 avril 2026
Réponse de MobilityCo
Thank you, Darren, for your review.
We’re really pleased to hear your mum is enjoying the chair and that the whole team made a positive impression, from sales through to delivery.
It’s great to know you felt confident buying with us and found everyone helpful and knowledgeable.
If you ever need any support in the future, we’re always here to help.
It started with a single purchase
It started with a single purchase, but I got such good service from this company that I have kept going back to them whenever I have a need for disability aids and equipment. The price is always good, and the customer support is brilliant.
27 avril 2026
Avis spontané
Réponse de MobilityCo
Thank you, Paul, for your continued support and for taking the time to leave such a kind review.
It really means a lot to hear that you’ve come back to us time and time again. We’re pleased to know you’ve consistently had good experiences with both our pricing and customer support.
If there’s ever anything you need, we’re always here to help.
James was fantastic never to busy to…
James was fantastic never to busy to help with my enquiries
20 avril 2026
Réponse de MobilityCo
Hi Deborah,
Thank you for your kind words.
We’re really pleased to hear James was so helpful and always available to support your enquiries. I’ll be sure to pass your feedback on to him.
If you need anything else, we’re always here to help.
Kind regards,
The MobilityCo Team 😊
Power Chair purchase
Found this company very easy to deal with. Salesman I dealt with was extremely polite, professional and knowledgeable. I purchased the Aero Carbon powerchair for is light weight and ease of use. Delivery was exceptional. Ordered one day, delivered next, brilliant. Also saved myself £400 by going to MobilityCo compared with local dealer. What's not to like👍
1 avril 2026
Avis spontané
Réponse de MobilityCo
Thank you, Dougie, for your great review.
We’re really pleased to hear you found the whole process easy and that the service you received was polite, professional and helpful throughout.
It’s fantastic to know you’re happy with your Aero Carbon powerchair and that the fast delivery made a difference. We’re also glad we could offer you such good value compared to your local options.
If you ever need any support or have any questions, we’re always here to help.
Fantastic customer service
Fantastic customer service. James was always quick to reply and sort out any queries. I had a slight issue which was rectified immediately. Great priced products. Thank you
16 avril 2026
Avis spontané
Réponse de MobilityCo
Hi Debbie,
Thank you for your kind review.
We are really pleased to hear you had a positive experience with us and that James was able to help with your queries quickly. I will be sure to pass your feedback on to him.
I am also glad we could resolve the issue promptly for you. That is exactly the level of service we aim to provide.
Thank you again for your support, it is greatly appreciated.
Kind regards,
The MobilityCo Team
Mobility
Very helpful and the product was as described. I will definitely be ordering again.
15 avril 2026
Réponse de MobilityCo
Thank you for your lovely review.
We’re really pleased to hear you found the service helpful and that the product met your expectations. It’s great to know you’d order from us again.
If you ever need anything, we’re always here to help.
Kind regards,
The MobilityCo Team 😊
Very happy with it
Very happy with it . Family can move it about quite easily. Comfortable easy to use . Thanks Garry 👍 Delivery brilliant.
16 avril 2026
Réponse de MobilityCo
Hi Garry,
Thank you for your review.
We’re really pleased to hear you’re happy with it and that it’s comfortable, easy to use, and simple for your family to move around. It’s also great to know the delivery went smoothly.
If you ever need anything, we’re always here to help.
Kind regards,
The MobilityCo Team 😊
Extremely very helpful company I've…
Extremely very helpful company I've just ordered my new mobility not delivered has yet because I was worried about having any room to go through the gate so without hesitation they came out with a demostrater also found a solution for access to my shed notibg was trouble i highly recommend this firm to anyone for there mobility needs thank to a great company
17 avril 2026
Réponse de MobilityCo
Hi Mr Wood,
Thank you for your kind words.
We’re really pleased we could visit and help make sure everything would work for you, including access through the gate and into your shed. It’s important to us that everything is right before delivery, so you can use your new scooter with confidence.
We appreciate your recommendation and look forward to getting your new mobility scooter delivered.
Kind regards,
The MobilityCo Team
Réponse de MobilityCo
Hi Ron,
Thank you for your review.
We’re glad to hear you were happy with the service and delivery. We appreciate your feedback.
Kind regards,
The MobilityCo Team 😊
Gave me full attention and listened to…
Gave me full attention and listened to what I needed.
David Collins.
15 avril 2026
Réponse de MobilityCo
Hi David,
Thank you for your feedback.
We’re really pleased to hear you felt listened to and well looked after. Understanding your needs is always our priority.
If you ever need anything else, we’re here to help.
Kind regards,
The MobilityCo Team
Réponse de MobilityCo
Hi Deborah,
Thank you for your kind review.
We’re really glad you found the team helpful and friendly. It’s something we always aim for.
If you ever need anything, we’re here to help.
Kind regards,
The MobilityCo Team
Mobility scooter.
My scooter is in for repair & no communication from them as to when it will be done(been since Tuesday)& when it will be back with me.
21 avril 2026
Avis spontané
Réponse de MobilityCo
Hi Cheryl,
Thank you for your feedback, and we’re sorry for the frustration caused by the lack of communication while your scooter was in for repair.
We understand how important your mobility scooter is for your day-to-day independence, and we appreciate your patience while we worked to resolve the issue. We’re pleased we have since been able to assist you and provide an update regarding the repair.
Your comments have been noted, and we will use this feedback to improve communication during the repair process going forward.
Kind regards,
The MobilityCo Team
Excellent communication nothing is too…
Excellent communication nothing is too much trouble, highly recommend.
14 avril 2026
Réponse de MobilityCo
Hi Diane,
Thank you for your lovely feedback.
We’re really pleased to hear you were happy with the communication and support. It’s great to know you’d recommend us.
If you ever need anything, we’re always here to help.
Kind regards,
The MobilityCo Team 😊
Can’t yet say I have not received the…
Can’t yet say I have not received the order so I’m glad to give one when I receive the order
14 avril 2026
Réponse de MobilityCo
Thank you, Susan, for your message.
We appreciate you taking the time to leave feedback and completely understand that you’d prefer to wait until your order arrives before sharing your full experience.
We hope your delivery reaches you very soon and that you’ll be pleased with both the product and service. If you need any updates or assistance in the meantime, please don’t hesitate to contact us.Thank you, Susan, for your message.
We appreciate you taking the time to leave feedback and completely understand that you’d prefer to wait until your order arrives before sharing your full experience.
We hope your delivery reaches you very soon and that you’ll be pleased with both the product and service. If you need any updates or assistance in the meantime, please don’t hesitate to contact us.
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