Sizes were very inaccurate, I requested a return and refund and the company approved this. I have sent the items back the company have confirmed via email they have received the returns and will proce... Voir plus
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Lisez les avis des autres
Absolutely surprised by the quality of the garments and fast delivery. Absolutely love the kimonos and can't wait to buy more!
Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... Voir plus
L'entreprise a répondu
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements pour femmes
- Magasin de vêtements de sport (activewear)
- Magasin de vêtements
- Magasin de jeans
- Magasin de manteaux en cuir
- Boutique de lingerie
Écrit par l'entreprise
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Coordonnées de contact
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, Royaume-Uni
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3,6
Moyen
165 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service!
Really good customer service and very high quality item.
I ordered a pair of jeans for my daughter and I was a bit late in returning them as it was out of their 30 day return policy due to the fact that it was Christmas. Modora accommodated the fact that it was over the Christmas period and allowed the return. The communication with Modora was excellent and they kept me informed every step of the way. I can’t recommend this company highly enough. Oh and the jeans are beautiful!! Thank you Modora.
31 décembre 2022
Avis spontané
Réponse de Modora
Hello Eva,
We are glad to hear that you had a positive experience with our customer service and that you were pleased with the quality of the jeans that you ordered for your daughter. We apologize for any inconvenience caused by the delay in returning the jeans, but we are glad that we were able to accommodate the return despite it being outside of the usual return period. We are thrilled to hear that the Modora's jeans are beautiful and that you are happy with your purchase. We hope to see you again soon.
Sincerely,
Customer Excellence Team
Réponse de Modora
Thank you so much for the positive review! We are glad that you love your oodie and think it is gorgeous. Thank you for choosing Modora.
Parcel addressed incorrectly, little help from Modora.
Rewritten for brevity:
My order was delivered to the wrong address. I had to contact Royal Mail myself to confirm this. Eventually Modora provided me with the address it had been delivered to. It was addressed incorrectly by Modora but luckily it was in the same building as me and had been sitting in a hallway for 10 days. It took me several emails and 2 long phonecalls to royal mail to find this out. The jeans looked fine although I did not try them on as I'm returning the items just because I'm a little bit stressed and I will be away for xmas. I will update when the refund comes through.
11 décembre 2022
Avis spontané
Réponse de Modora
Dear Caitlin,
We are sorry to hear your experience wasn’t great with Modora.
Please note we replied in a timely manner and provided proof from Royal Mail which was tracked delivery as we only do tracked and signed for. Delivery was made to that address and signed for.
Beyond that we are sorry but Modora is unable to do anything more. Our insurance is unable to cover losses where delivery is made to the correct address and signed for.
I appreciate your understanding.
Modora
Good service and great value product
The parcel was received in timescales as expected (I paid for next day delivery). The bag I bought was excellent quality for the price and I was very happy with it. The bag was unique and I couldn’t find anything similar anywhere else.
27 novembre 2022
Réponse de Modora
Dear Frances,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products.
Thanks & Regards,
Modora UK
Easy to order online
Easy to order online, prompt delivery and item was exactly what it said it was.
Good service, would use again
23 novembre 2022
Réponse de Modora
Thank you for putting your trust and confidence in Modora. We truly appreciate that!!
Sincerely,
Customer Excellence Team
Great customer service would definitely…
Great customer service would definitely order from Modora again
10 décembre 2022
Réponse de Modora
Dear Customer,
Your satisfaction is our priority. We are glad we could get it done for you.
Excellent service from start to finish…
Excellent service from start to finish & I LOVE my bag ☺️
8 décembre 2022
Réponse de Modora
Thank you for providing us with valuable feedback!
Réponse de Modora
Thank you for taking the time to rate our site. We are more than happy to hear you had a good experience.
Réponse de Modora
Thank you for your review. It felt great to hear that you are happy and satisfied with our products and services.
Delivered in good time
2 novembre 2022
Réponse de Modora
Thank you for taking the time to rate our site. We are more than happy to hear you had a good experience.
I ordered a top it was OK but the…
I ordered a top it was OK but the delivery time was ridiculous it took a week and a day to get the item by that time l no longer needed it couldn't be bothered with the stress of sending it back. The company is based in the UK and the postal strike was not on at the time of my order.
22 octobre 2022
Avis spontané
Réponse de Modora
Dear Customer,
First of all, we are extremely sorry for your issues. Due to standard delivery, it takes 3- 5 working days to arrive.
Réponse de Modora
We are so grateful for your kind words. Thanks for sharing your review with us.
Réponse de Modora
Dear Yasmina,
We are sincerely sorry that you are not satisfied with your shopping experience. We are very sorry that the sizes on our website did not fit you and that sizes vary from person to person. We will continue to improve our quality and service. Our Services Team Member will contact you right away to address your concern.
Thanks & Regards,
Modora UK
The item I ordered was good value for…
The item I ordered was good value for money and it arrived quickly
16 novembre 2022
Réponse de Modora
Hi Tracy,
We are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service.
My mum was so pleased with this gift .
My mum was so pleased with this gift .
Thank you again
16 novembre 2022
Réponse de Modora
Dear Customer,
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day. :)
Easy website to use.
To start with easy website to order from. Keeping me informed of my order gave me peace of mind. Delivery quick. Overall extremely professional.
4 novembre 2022
Réponse de Modora
Hi Lynda,
Thank you so much for taking the time to write us this excellent review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day.
Sincerely,
Customer Excellence Team
Modora UK
Great shopping experience.
Item exactly as per the website photo - matching a pair of KG shoes perfectly. Good value for money. Quick and safe delivery. Great shopping experience.
31 octobre 2022
Réponse de Modora
Dear Customer,
So happy to hear about your fantastic experience! We do our absolute best to deliver perfection every time, and comments like this mean a lot.
Thanks & Regards,
Modora UK
I ordered my product which I needed in…
I ordered my product which I needed in a hurry. So I paid the almost £5 for next day delivery.
I waited over a week before the parcel came.... there were NO communications in this time....
It was actually no GOOD to me then....
Even if I return the product I won't get the pre paid postage back, so am now £5 out of pocket for NOTHING....
Very disappointing....
24 octobre 2022
Réponse de Modora
We are sincerely sorry that you are not satisfied with your shopping experience. After investigation, I found that You ordered on 28th October Friday and the order was delivered the next working day (31st October).
Lovely fit but
Lovely fit, looks good but not as described. Said in description made from 95%cotton (which is why i bought) unfortunately it is 95%polyester. As i took tags off and wore it overnight (sweated) i would not seem right send back. If only i looked at the label.
6 octobre 2022
Réponse de Modora
Thank you for providing us with valuable feedback!
We are disappointed to hear the garment wasn’t exactly to your liking. At Modora we always try to consider our client's feedback to perfect the shopping experience. We hope you will be able to find the perfect item in your next purchase.
Let us know if you need any assistance at Enquiries@modora.co.uk.
Regard,
Team Modora
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