Monmouthshire Building SocietyAvis 

Not customer centric Building Society
My wife and I have been regular saver with Monmouthshire Building Society over several years but NO MORE.
It seems unless you save with them through their new APP you can no longer open a savings account other than visiting a Branch. So, if you are elderly, live the other side of the country and do not wany to save via an App look elsewhere with one of their competitors who will welcome your business.
What a short sited Building Society.

Have just downloaded the App and opened a Regular Savings Account at 6%.
All done in less than 10 minutes.
No errors, not problems, all smooth.
I did notice some older reviews that were not favourable, but I guess the App is now much improved.
6% excellent rate.
Many Thanks

After many months of the worst app experience of any financial institution, MBS finally seemed to have sorted the problems a few weeks ago, HOWEVER, in the last 24 hours I have had to delete and reload the app six times.
Whatever the developers have done in the last few days, it hasn’t worked, all the old problems are back.
Can’t log in, have to reinstall app every time I want to check my account.
I will be so glad when my Regular Saver account matures in a couple of months, this is way more hassle than it’s worth.

Had a prob transferring money and they have been absolutely amazing here gone more than the extra mile when I started with the Monmouthshire I told them I was dyslexic and they have been amazing. I’d like to thank Vicky Derry Beth and Cathy amazing

Having failed twice before to open a regular savings account with MBS owing to issues with the app, this time I was successful. I now have a regular savings account with MBS. The App must have been extensively improved as applying and opening the account was straightforward. I only have 2 issues. No faster payment system looks to be in place. It takes a while for deposits to be registered and no OTP needed on this account.

Karen was really helpful today

I went into Monmouthshire BS Newport branch as I happened to be passing at lunchtime. My passbooks were updated and they made time to xhange one of my accounts to a higher interest one there and then. Very impressed, especially by Muss, who did the work

Not entirely sure what's happening at the moment. I opened a regular saver using the app on Friday 17th April which was fairly straight forward but it's now Monday 27th April and I still don't seem to be able to deposit money into the account. Tried logging in on a browser but it doesn't recognise either my User ID or account number so I'm assuming the account still isn't activated yet.

I opened an online regular saver issue 8 yesterday and downloaded the app, I originally transferred just £2 to see how responsive the app was, it’s useless my account is still showing as zero nearly 24 hours later, I won’t be transferring any more funds

Always a very warm welcome. Angela has always been consistent in her very friendly manner and nothing is too much trouble! Very patient and helpful. Thank you to both Angela and Casey today who provided excellent customer service!

We have 2 joint accounts. the branch staff are lovely but their online service is awful. The login process fails repeatedly. It failed the first time on 05/06/2020 and I had to enter new security details. The same thing on 22/04/2022. On 20/06/25 it failed again leading to several telephone calls and callbacks wasting a lot of my time. In the end they got it to work with no changes to my login details. Failed login again 08/12/25, and then again today 28/03/2026 for the last time because I am not willing to go on like this and will be closing our accounts.

Facilities available in branch rather than on line.
Staff very friendly and helpful.

Beth answered my questions very clearly and was extremely good at explaining my options.
She was very helpful.
Excellent 👌👍

Colleague was polite, friendly and professional. Patient allowing time for questions and knowlegeable, and checked my understanding regularly.

The young lady (Beth) was very patient with all my questions and opened my 2 savings accounts smoothly.

Sometimes it's best to deal locally with local people and this was one of these times🙂

Beth from John Frost Square. What a lovely lovely lady who helped me so much in choosing the right account to open up with MBS. She went through my options in great detail and it was an absolute pleasure to deal with her. Hopefully if I ever have to come in again I will be dealt with by her. Such an asset to the company! Top marks Beth!

Popped into the Monmouthshire Building Society in Chepstow this afternoon, was greeted with a friendly welcome from Julie & Ellie. The reason behind my visit today, was to pop money into my Daughters child saver account. Julie was very professional, made a fuss of my little one, asked if they were having a nice time off school.

Helpful staff and speaking to someone in person

Having found that the MBS offered 6% in their savings account two days ago, I downloaded the app as it's app only. I entered all the details yet when I submitted my linked bank details, the app stated it was unable to verify my account. I called them and explained the situation and was told they were experiencing app issues and so try again later in the day. I've tried no less than seven times since by uninstalling the app and reinstalling. Each time, after entering most of my details, it stalled on the bank verification stage. I'm not going to try again as I've wasted so much of my time already.

As a result of my review, the gentleman I spoke to last Monday called me and was very helpful in assisting me to open an account which was successful once he manually approved the bank information (following a soft search). This said, I have given the MBS a 3 star rating rather than a 1 for this reason. However, they are let down by an app that is not fit for purpose as it doesn't work.

Two days after being told my account is open, the app is still saying "Getting things ready". The app is broken and I've decided to give up and close the account as I can't access it. A 6% return on savings may sound good but is meaningless if MBS can't get the account up and running. My advice is to steer clear of the MBS. For this reason, my rating has gone back to 1 star (I'd give it a 0 if this were possible).