Monterrain Avis 

Ordered next day delivery on a Friday evening and came the next morning. Amazing service and great quality product, my son is very happy with it. 😀

Can anyone help please?
I've ordered an outfit my son which has not arrived (after they put the time back all day from 1pm)
Amazon claimed to of delivered it at 8.47 in the evening (I was home)
I have sent them proof via email of the ring doorbell and they are refusing to do anything about it.

Absolutely shocking customer services, I ordered clothes from them they was too small so I returned.
They emailed me to say their courier has collected them from the parcel shop but have now gone missing.
They are refusing to refund my order as this is not their fault

Quality is absolutely awful the branding on the clothing comes of after a few washes do not buy go for another brand

Returned a package containing 2 items to Monterrian keeping proof of postage sent on the 5th of March 2024 contacted their customer care team on the 18th of March told item did not arrive l contacted Royal Mail who confirmed via email that item was delivered on the 13th of March Monterrian still said item never arrived went back to Royal Mail got another email confirming it was delivered got another email saying that item may not have contained returns l would not use Monterrian again and as for customer service what service just given the run around and no refund

Bought a Tracksuit the top off the tracky came with no zip on it like how does that work emailed them no answer won’t be ordering again

so basically i ordered a green woven running jacket from the website and i spent £80 for next day deelivery aswell ((jacket was £74.99 and next day delivery was £4.99) and it didnt even come i ordered it last friday and on sunday it said dispatched to evri company which is supposed to deliver my parcel but instead they didnt and kept saying there was a delay so i decided to email both and their replies was awdul until i decided to contact them via instagram and they replied quick (thanks sally) and they issued me a refund DO NOT ORDER WITHOUT CHECKING THE REVIEWS!!!

Zero communication. The pocket lining has come out of my son's £90 tracksuit with minimal wearing. I've emailed them 4 times over the last month or so with zero reply. Quoted their customer charter which they've not adhered to. Absolute waste of time that policy, just to show they're a proper business. I've refrained from just jumping on trustpilot but I'd expect better when the clothes cost so much (not that they'll be bothered). Disgrace of a business.

Ordered a t shirt in the sales, waited over a week and still no update on the tracking website. When I contacted them I get told “the courier didn’t collect so a refund has already been processed for this”. Zero communication until I had to go and ask where the t shirt was and now I don’t even get sent out what I ordered, embarrassing service avoid

I WISH I COULD GIVE LESS THAN ONE STAR CAUSE THEY DONT EVEN DESERVE THAT, following up from my previous review, i managed to get them to send out the bigger size and they SENT BACK THE SAME SIZE I SENT BACK, the worst company i have ever dealt with wouldn’t touch off them with a stick

Awful ! Will not be purchasing again
I ordered a tracksuit and t shirt worth £147 .
Did not receive. When I contacted them I was told it had been delivered. So I contacted Evri . The items had been sent to a wrong address. I had proof that I did not receive, Evri confirmed it had gone to wrong address . I sent all my proof to the company.
This order was for my son who has autism and learning difficulties, he wanted a tracksuit like his cousin.
I went to footaslyum and purchased another monterrain tracksuit so my son would not be disappointed Christmas . I have just received an email after being told they would refund me to go to the police it’s not their problem.
I have been honest all the way through , sent all my evidence and have been charged for items I didn’t receive !

Products exactly as said, lovely quality and really efficient delivery

Ordered item 1st Dec for a Christmas pressie, 2nd Dec they take the money send a email saying order being processed and will receive an email confirmation shortly then they go off radar, no one replies, no contact number no chat service nothing and it seems they are doing this lots after reading the other reviews on trust pilot, why oh why didn't we read them before, this company will not survive with this lack of service, DONT BUY DIRECT FROM THEM!!!!

Ordered over £500 worth of items for a charity donation and received half of my items, they are claiming they have cctv footage of the order being packed but i lterally have the parcel with only half of the items in the package now i am out of pocket nearl £250 and the money was provided for charity donations - would not recomend absollutely disgusting service

I'm still awaiting my order which I placed on the 25th of November. I've emailed them twice been on there live chat numerous times and I can't get get anything from this company. I placed an order for a Santa present and got an email back saying "there order confirmation system was having but not to worry my order will be dispatched" and nothing from them since that date. So essentially they took my money wont tell me anything about my order. If somebody from your customer service team manages to read this can the contact me please by tomorrow, if I dont here from you by then I will be informing my credit card company that I've been the victim of fraudulent activity from your company and get my money from them who will in turn look for the money from you. Its an absolute joke

I ordered a track suit last Friday and received no email about tracking or if was dispatched
Starting to panic has it’s a Xmas present there is no response from them at all

Absolutely disgraceful service from monterrain, first time ordering and will definitely be the last time I order from them .. ordered a jacket the sizing for a size medium in their down puffer jackets is horrendous if you order a medium it’s like ordering a size small, so I did the returns slip an returned the item I was never told it would take 14 days but I had to message on social media to be told that it takes atleast 14 days for the return to be done an then it takes additional time for a exchange to be done so you could be waiting 3/4 weeks before you get a different size or refund … no contact number, live chat does not work, message them on social media and you get no help. PLEASE DO NOT USE THIS COMPANY THEY WILL TAKE YOUR MONEY AND NOT GIVE YOU YOUR ITEMS. I’d much rather shop at north face or berghaus or another high store retailed for outdoor wear but these guys at scammers.

Absolute DISGRACE of a retailer! Sent out an age 16 tracksuit top and age 5-6 pants which I did not order, no contact number just an email 6 emails sent asking for an exchange everyone of them blanked !! DO NOT order from these people take your money DO NOT CARE about their customers!!

No customer service response. Online chat no response. Did respond via Email

First parcel never arrived, only way of contscting company is via email which takes about 5 days for a reply, if at all. Web chat doesnt work at all, no contact phone number.
Awful customer service, will not be using again.