Not a great start, 1st prescription paid for then not dispatched due to prescriber error. 5 days later further prescription issue, medication now out of stock, requested payment again prior to dispat... Voir plus
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Lisez les avis des autres
I absolutely love everything about Montu! Friendly and helpful staff if I ever need to call, prompt responses on live web chat, great choice of top quality products, fantastic prices on hardware compa... Voir plus
L'entreprise a répondu
Once the pharmacy had my prescription, ordering was simple. It was dispatched quickly with royal mail special delivery for next day delivery. One item from my prescription was not available to order... Voir plus
Ever months the same, product unavailable but you can buy this more expensive one instead! Supposed to be here today by 1pm?! It’s now after 5pm. Nobody answers the phone, good luck getting a re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Montu UK is a leading provider of medical cannabis. Our fully licensed pharmacy allows patients to conveniently order their prescriptions. We’re part of Alternaleaf Clinic, one of the world’s leading medical cannabis companies. With our simple and safe processes, we make treatment easy, reliable, and focused on your health.
Coordonnées de contact
Royaume-Uni
- montu.uk
4,2
Bien
783 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Réponse de Montu UK Pharmacy
Hi Keith, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Réponse de Montu UK Pharmacy
Hello Michael, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
im unable to use my new product
im unable to use my new product, im in intense pain, iv a CBD cartridge but the vaporiser doesnt work. iv sent multiple emails
26 août 2026
Réponse de Montu UK Pharmacy
Hello Gillian, sincere apologies for this we’d like to investigate this further. So we have sent your details to the patient support team sort out for you.
Received my first prescription today…
Received my first prescription today and it was delivered promptly and im so impressed with the contents its fantastic 👌 thanks montu and alternaleaf amazing service 1 very happy customer
25 août 2026
Réponse de Montu UK Pharmacy
Hello Kerrie, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Réponse de Montu UK Pharmacy
Hi Tony, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Insane product .
Product little to zero stalk in it.
10/10 product. The choice of Veriaty is insane.
Taste to effect is like nothing before.
Montu product wins over the counter tablet anti depressants and anxiety tablets.
This is nature at its finest.
26 août 2026
Réponse de Montu UK Pharmacy
Hey, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
Excellent service
Really quick delivery. Excellent products, very happy with the service overall.
25 août 2026
Réponse de Montu UK Pharmacy
Hi Katie, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Réponse de Montu UK Pharmacy
Hello Trevor, we’d like to investigate this further. We've sent details to the patient support team to further investigate.
1st experience of an online pharmacy …
1st experience of an online pharmacy and im pleasantly impressed!
25 août 2026
Réponse de Montu UK Pharmacy
Hi James, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Great service
Great service, very good quality products and delivery always on time. Thank you
25 août 2026
Réponse de Montu UK Pharmacy
Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you
Very approachable
Very approachable, easy to talk to regarding pain issues. Would highly recommend.
25 août 2026
Réponse de Montu UK Pharmacy
Hello Dawn, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you
Good communication with pharmacy really…
Good communication with pharmacy really fast delivery
25 août 2026
Réponse de Montu UK Pharmacy
Hi , thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Super easy
Super easy, got the prescription, put it in, waited two days because it was after 3:30pm when I got the prescription, came two day after as promised.
25 août 2026
Réponse de Montu UK Pharmacy
Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
My experience with this company is…
My experience with this company is fantastic..they listen and take your needs seriously and with no stress attached. I'm so glad I'm a member.
Means alot
Thank you
Rory)
25 août 2026
Réponse de Montu UK Pharmacy
Hi Rory, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Great easy service
Great easy service , fast and efficient delivery what more could you want A++
25 août 2026
Réponse de Montu UK Pharmacy
Hi Anthony, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Réponse de Montu UK Pharmacy
Hi, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Each individual is great but the system…
Each individual is great but the system is set up to stop you seeking redress if there's a problem. Sent 2 batches of contaminated product, 10 days later still no response, rang multiple times, they have no interest in helping. Been without medication for 7 of the last 12 days.
Time to switch.
1 septembre 2026
Avis spontané
Réponse de Montu UK Pharmacy
Hello Chris, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you
Always a problem..
Customer for 6 months.
Always a problem.
Can't order medications each month without a problem on their portal, or their stock changes.
It's so stressful I might go back to previous company..
Also the customer service is awful - seem like they don't want ro be there, and arent sensitive to peoples health issues.
1 septembre 2026
Avis spontané
Réponse de Montu UK Pharmacy
Hello, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you
Always somebody to help
25 août 2026
Réponse de Montu UK Pharmacy
Hi Errol, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Easy to use
Easy to use, very transparent in terms of deliveries etc. Great service to use!
25 août 2026
Réponse de Montu UK Pharmacy
Hi Luka, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
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