A very prompt and sensible resolution to my query. Thank you. No stress or unnecessary questions: such a surprising contrast to many retailers, who make it so difficult to complain. I raised issue o... Voir plus
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My issue was dealt with very quickly (ordered 2 bottles, only 1 delivered) and the customer service rep expedited another order; however, this is the 2nd time (out of the 2 times I've placed an order)... Voir plus
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My order was lost in shipping and the team responded quickly and pleasantly. It is so nice when you have a good customer service experience. Kudos! I have the jalapeño ginger flavor and I love it... Voir plus
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My product didn't arrive, Didn't get a good response from courier so got in touch with suppliers which were great, Found out it had been delivered to wrong address by Evri .Sent me a new one without... Voir plus
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4,3
Excellent
407 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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This is the most delicious drink and…
This is the most delicious drink and definately a substitute for alcohol - it does seem expensive but if you consider the cost of alcohol its worth every penny going to try the rhubarb one next!
1 mai 2026
Avis spontané
Réponse de MOTHER ROOT
Hi there,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Great quality product
Great quality product, nice taste which helps me stay off the booze. Wish I’d discovered this during my pregnancy!
Good customer service has given me trust in the company too.
7 mai 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Foley,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Réponse de MOTHER ROOT
Hi Deirdre,
Thank you so much for your lovely feedback. We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team, they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team.
Excellent drinks and customer service
The Mother Root team have gone above and beyond to help me with an order. They always respond to queries really quickly and when I recently had a technical issue with ordering the limited edition Rhubarb they did everything they could to finalise my order. As well as having a great team the drinks they make are absolutely delicious and a real game changer. Thank you to you all
29 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Melanie,
Thank you so much for taking the time to leave such lovely feedback. We're really pleased we could help get things resolved for you, and we're especially grateful for your kind words about our customer service. It means a great deal to the whole team.
Warmest regards,
The Mother Root Customer Experience Team.
Perfect!
A delicious drink made by an excellent company! The combination of ginger and cider apple vinegar is perfect.
Super quick delivery too!
29 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Susie,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
So far it has not been good
So far it has not been good. I will review again after
problem is resolved.
27 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Thank you for your review - we’re really sorry to hear that your experience has not been positive.
We’d love to help get the issue resolved for you as quickly as possible, so please do reach out to us directly if you haven’t already. Thank you for your patience, and we appreciate you taking the time to update your review at a later date.
5 times overpriced.
It's a nice enough drink, but no where near 27 quid nice.
More like 4.99 a bottle.
Anyway, you had us this time.
But only once.
28 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Thank you so much for taking the time to leave us a review Ian.
At Mother Root, we only use the best ingredients to ensure a bold and balanced flavour. We source fine vinegar made from the best apples, undergoing a slow double fermentation process - very different from standard alternatives. We then macerate our botanicals and allow them to age for several weeks to months, deepening the complexity of flavour. Instead of sugar, we use honey, which not only enhances the taste and mouthfeel but also adds natural benefits - though it’s a much more premium ingredient. Over 63% of our ingredients are organic, and every step of our process is designed to maximise quality and taste.
I hope that goes a little way to explain our price point and thank you again for giving mother Root a try.
Warmest regards, The Mother Root Customer Experience Team.
Great customer experience
Very friendly and helpful customer experience. When my parcel went missing they were right on it and made sure I had a replacement Mother Root within a few days. I’m looking forward to trying it now!
27 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Ann,
Thank you so much for your lovely review! We're delighted we could get things sorted for you and really appreciate your kind words about our service. We'll be sure to pass them on to the team, thank you for your support!
Warmest regards,
The Mother Root Customer Experience Team.
I would like to order another bottle of…
I would like to order another bottle of Mother Root.
19 mars 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Lory,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Horrific
Horrific. Did not taste good. Tasted like diluted apple cider vinegar
22 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi there,
Thank you for your feedback, and we’re really sorry to hear Mother Root wasn’t your cup of tea. Can we check that you shook the bottle vigorously before pouring and we would recommend our perfect serve - ice, soda and a slice of citrus to get the perfect flavour balance.
Our Ginger does have a distinctive, fiery and fresh profile that we understand won’t be for everyone but we do appreciate you giving it a try and taking the time to share your thoughts.
Warmest regards, The Mother Root Customer Experience Team.
Excellent and Delicious!
What an excellent delicious non alcoholic cocktail drink! The ginger is warming and the inclusion of capsaicin adds a nice flavor note. We enjoy it with both soda and tonic and find the ginger also helps with inflammation I experience. So unique and enjoyable as our evening cocktail!
23 mars 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Mary,
Thank you so much for taking the time to leave us such wonderful feedback. We're so pleased Mother Root has found a place in your drinks cabinet! Your support genuinely means a lot to everyone here.
Warmest regards,
The Mother Root Customer Experience Team.
Great product
Great product, very complex, ginger-y with a kick. Good with almost any sparkling water or soda or tonic. Don’t forget to shake it up. I have tried many nonalcoholic wines and sparkling wines and gave up. This makes a good drink.
Customer service is also great. One of two bottles leaked and FedEx delivered only one, but I should be getting a replacement soon.
21 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Laur,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Do not order from this company
Do not order from this company. I placed and paid for an order in good faith which I did not receive and now I see that the company does not have a contact number or email address. The only way it seems to get in touch with them is through their website which I have tried to no avail very poor customer service.
16 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Rita,
Thank you for taking the time to share your feedback, and I’m incredibly sorry to hear about your experience, I completely understand how frustrating this must feel, especially when you’ve not received your order.
I also want to reassure you that we absolutely do have direct contact options. You can reach us at any time via our email address hello@motherroot.com, or through the contact form on our website, both of which come straight through to our customer service team. If you’ve tried and not had a response, I’m very sorry about that - that’s not the experience we want anyone to have.
I’ve also checked into your order situation, and we’ll make sure this is looked into and resolved for you as quickly as possible.
Thank you again for bringing this to our attention, and I’m really sorry for the inconvenience caused.
Warmest regards, The Mother Root Customer Experience Team.
When I first bought Mother root and…
When I first bought Mother root and tasted it I couldnt have been more pleased. Just what i had been looking for , a non alcoholic drink that gives a punch and In the winter it was warming and it was a wonderful alternative to gin and tonic. I cant understand why it is so expensive except i think on Dragons Den they had not at the time made a profit but might be wrong. I have told so many people about this drink and am so looking forward to trying the rhubarb one.
7 octobre 2025
Avis spontané
Réponse de MOTHER ROOT
Hi there,
Thank you so much for your lovely feedback! We're thrilled you're enjoying Mother Root, and really appreciate you taking the time to share the love. It means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team.
Item never dispatched despite delivery updates
New rhubarb flavour. Never dispatched despite updates suggesting it was on the way. I only found out after chasing it, three days after the expected delivery date, and a full week after it should have arrived. The day after it was required for an import celebration.
Delays happen, but the lack of communication and misleading updates made this far more frustrating than it needed to be. A 15% discount on a future order doesn’t address the issue. I won’t be returning.
The 2 stars are for speedy refund.
7 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi there,
Thank you for taking the time to share your feedback, and I’m really sorry for the experience you’ve had. We’ve recently had an issue affecting the availability of our Rhubarb, which unfortunately meant we had to refund your order but we will make sure that you are one of the first to know when its back in stock.
We completely hear your point that the discount code doesn’t fully make up for the disappointment caused, and I’m sorry we let you down on this occasion.
Thank you again for your honest feedback - we do take it seriously, and I’m very sorry that we didn’t get this right for you.
Warmest regards, The Mother Root Customer Experience Team.
Great service
Great service. Dealt with my query promptly. Unfortunately my parcel got lost in transit. I was refunded immediately and had excellent communications with customer service team.
9 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Ann,
Thank you so much for taking the time to leave such lovely feedback. We're really pleased we could help get things resolved for you, and we're especially grateful for your kind words about our customer service. It means a great deal to the whole team.
Warmest regards,
The Mother Root Customer Experience Team
Great experience
I had a shipping issue and Mother Root provided excellent customer service. I appreciated the kind correspondence. From explaining the delay due to the bank holiday, to keeping me informed through the process, I felt there were caring people involved. Renet addressed the issue promptly and well. The experience made me feel that Mother Root is a company I want to support.
7 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi there,
Thank you so much for taking the time to leave such lovely feedback. We're really pleased we could help get things resolved for you, and we're especially grateful for your kind words about our customer service. It means a great deal to Renet and the whole team.
Warmest regards,
The Mother Root Customer Experience Team.
Mother root is no my drink of choice
Mother root has completely changed my relationship with wine. I no longer feel the need to drink a glass/bottle of wine at a weekend. I feel so much better for it. Not waking up hungover and exhausted. It tastes incredible and is now my drink of choice :-)
4 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Gemma,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Amazing customer service
Amazing customer service. Fixed a mailing issue right away
6 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Jackie,
Thank you so much for taking the time to leave such lovely feedback. We're really pleased we could help get things resolved for you, and we're especially grateful for your kind words about our customer service. It means a great deal to the whole team.
Warmest regards,
The Mother Root Customer Experience Team.
The rhubarb is absolutely delicious!
The rhubarb is absolutely delicious!
I don’t really drink alcohol at all, Christmas a glass of champagne that’s about it….this is honestly so lovely!
Great flavour not too sweet, refreshing , definitely a repeat order!
Not tried the ginger yet, but will be giving that a go after the rhubarb.
Genius
Thanks
Jayne
2 avril 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Jayne,
Thank you so much for your lovely feedback! We're thrilled you're enjoying Mother Root, and really appreciate you taking the time to share the love. It means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team
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