Motor Range - Liverpool Avis 

AVOID MOTOR RANGE — MY EXPERIENCE WAS A COMPLETE NIGHTMARE

I genuinely wish I had read more reviews before dealing with Motor Range.

What should have been a straightforward car purchase turned into an extremely frustrating experience involving misleading information, repeated excuses and serious concerns about credit searches being carried out during the process.

I was given assurances about what certain paperwork and processes involved, only to later discover that things were not as I understood them. I was particularly concerned to discover hard searches on my credit file and have been left having to fight to get answers about how and why they were carried out.

What makes this worse is the way my concerns have been handled. Rather than feeling like a company genuinely interested in resolving a customer's problem, I have felt like I have had to constantly chase, challenge and escalate matters just to get basic answers.

There were also multiple occasions where I was given information about the vehicle and the progress of the deal that did not match what I subsequently found out. That completely destroyed my confidence in the company.

Buying a car is not a small purchase. Customers are trusting you with their money, personal information and credit history. That trust should not be treated casually.

My advice to anyone considering Motor Range is simple:

READ EVERYTHING. DO NOT TAKE VERBAL ASSURANCES AT FACE VALUE. ASK EXACTLY WHAT YOU ARE SIGNING. ASK WHETHER A HARD CREDIT SEARCH WILL BE CARRIED OUT. GET EVERYTHING IN WRITING.

I am now taking the matter through the appropriate complaint process because I am not prepared to simply accept what happened.

Motor Range may have their side of the story, but this is mine — and based on my experience, I would not recommend this company.

If you are thinking about buying from them, I strongly suggest doing your homework first. My experience has been stressful, disappointing and completely unacceptable.

The sales team are great it’s the aftercare warranty is nonsense tbh, bought a car from them after 24 hrs having it the engine light came on, went to there garage for inspection then sent to Crewe, got the vehicle back after 3 weeks, only again the starter motor went, having purchased the warranty from Motorrange, we had to find a garage ourselves who would take the vehicle, had the diagnostic done, Carplane emailed Motorrange for the go ahead to repair the vehicle and there is were it stops. Every time we phone motorrange there manager is either on holiday or dosnt work Fridays or is off sick. They do this as they know you’re fed up paying taxis to work everyday. So you end up paying for the repair yourself. Which I am not, never ever opt into a contract with Motorrange to take out there warranty, it’s a joke, you have to do everything yourself. And it stops at the manager in service who is never there every time you phone. Had this car now 2 months and it’s been in the garage more than once my driveway. Just don’t take out there warrant there’s better out there who look after you .

Erica was very welcoming and happily helpful.

Jason was absolutely Phenomenal! I was so nervous buying my first car and he helped me step by step with everything! I now have the car i have always wanted even to the colour! Amazing customer service!!!!! Thank you so much!!!

Caitlin is absolutely lovely and amazing and made the whole buying process amazingly smooth

Absolutely great service by Jason Williams, the car was showroom condition for pick up, can't fault anything from start to driving out with my new car, great job, thank you.

Completely avoid. Should be called wormwood motors. I remember my first time at this place I was talking to the salesman and lucky enough a friend of a friend recognised me and told me dont buy anything from here. Must be 10 years on from then and a friend got a email from motor range saying that any damage to car is not their responsibility. So they messaged me to go take a look and the staff had put a metal sign ontop of the car. Having looked at the forecourt I think they have as many cats for sale as they have broken cars at the back. If you see a car with service history and any of them are in motor range then you know it hasn't been serviced. My friends car has service history from main dealership on his app but motor range supplied service history from them selves completely different milage and dates.

Georg was great is finding a new car. Staff are very welcoming.

Jason Williams was fantastic this isy 5th car from him highly recommended

Nice service, quick and easy, boss staff (Jason) delt with me and made things super easy and relaxed atmosphere which is what you want when coming to make a big purchase

Great customer service, well looked after by the receptionist 😊

Ericka looked after me and was great, knowlegable with my car and everything was done no problem. Very good customer service. Thanks Ericka

I would like to thank the service team especially Ericka for her top notch assistance, very polite and very professional. She is very knowledgeable with cars and she gave me some tips and advice on how to do proper care with my car. Very satisfied and happy with the service!

Was served by Ericka today and I thought she was great. She was quick, pleasant and helpful. I couldn't ask for better service.

The staff are very approachable & helpful specially erika shes a lovely lady & she explain well after the service.
I ddnt regret i choice motor range to buy my car all the staff are very friendly & very accomodating.

My car has had a few issues since purchasing last year but everytime Erika and the service department solve the problem with little hassle

Top bloke top service, excellent customer service

Between me and the kids I have now purchased 7 cars in 25 years from motor range. Nick B sold us our first one when it was called switch car at the old site and today Nick sold us our 7th. I can honestly say we have never had any issues with any of them that is why we always come back, prices are very competitive and we’re always spoilt for choice. Highly recommend.

Brilliant customer service and well kept up to date with information on the car, had the car completed sooner than agreed date,

Friendly sales team I dealt with Izzy and was more than helpful throughout the process

While we can’t complain about the value for money of the vehicles at Motor Range and the service finally received when we picked our car up ,the customer service of everything in between was disappointing and unprofessional to say the least.
We were due to pick our car up 7 days after our initial visit but had a phone call from our salesman on the Monday to say there was a small problem and we would be contacted later in the week. After us contacting Motor Range on Wednesday evening we were told it was our salesman’s day off. We rang 4 times on Thursday and were given 4 different reasons as to why our salesman hadn’t contacted us - it seems finally he was on holiday. Eventually we had a call from possibly the service department to say the vehicle still needed an MOT and valeting and we could pick it up at 12 the next day. We were due go away and picking it up at this time meant we had to cancel a morning visit we had planned, we had explained we were going away during the phone calls . We arrived motor Range at 12 and the car was obviously not ready. We were eventually told this was the case and we should have waited until someone had called to collect it.
So questions
1. Why were we not told our salesman was going on holiday
2. Why didn’t anyone we spoke to know if our salesman was in or not
3. If we were due to collect the car on the following Monday why wasn’t the MOT and other items completed in the first week
4. Did someone from the service department ring regarding the MOT and pick up time
5. Why were we not contacted within a
reasonable time of our phone calls instead of us having to continually ring back
Perhaps in future customers could be told if their salesman will not be available at any time before they collect a vehicle and another named person made available instead
There must be someone in the organisation who knows the whereabouts of various employees maybe everyone should know who this one person is to be able to give correct information clients
If someone in another department contacts
a client this information has to be relayed to the sales department as soon as possible
The value of communication and transparency is valuable in any organisation, a simple phone is all it takes.
Thanks to another salesman, Dan, we finally got away after over 2 hours of waiting in the showroom, he was very helpful and quickly sorted everything out for us.
We were compensated for the stress and upset the experience had caused which was a welcome surprise and hopefully our
experience doesn’t happen too often.