If it wasn’t for how bad the service and aftercare have been, I would have given Motorrage Liverpool a much higher rating. The sales team were fantastic; however, the service and aftercare team ha... Voir plus
Établissement
Changer d'établissementDunnings Bridge Road, L30 6YW Liverpool, England, GB
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Lisez les avis des autres
Absolutely amazing experience . Nick B salesman made are experience so quick, easy and couldn't do enough for us. Nick B was absolutely lovely and made the experiance so smooth. We cant thank you... Voir plus
L'entreprise a répondu
I would like to thank the service team especially Ericka for her top notch assistance, very polite and very professional. She is very knowledgeable with cars and she gave me some tips and advice on h... Voir plus
L'entreprise a répondu
The staff are very approachable & helpful specially erika shes a lovely lady & she explain well after the service. I ddnt regret i choice motor range to buy my car all the staff are very friendly & v... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm
Coordonnées de contact
Dunnings Bridge Road, L30 6YW, Liverpool, England, Royaume-Uni
- 01515277010
4,5
Excellent
145 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Guy has made the buying of our new car…
Guy has made the buying of our new car smooth and straightforward. Motor Range has an excellent range of cars and personable staff which take the stress out of making such a big purchase.
Thanks for all your help Guy.
12 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
No messing about
No messing about, choose your car sign the papers quick and easy, a lot of businesses need to see how motor range works and they will
Learn summit and the sales chap nick, straight good fella
12 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
I was let down by Motor Range before I…
I was let down by Motor Range before I even got to see a car. On their website, they boast that you can complete a free soft search or arrange finance in minutes using their deal builder tool. Unfortunately, this isn't true. I filled out the form on Saturday at 2:00 PM, expecting the promised instant result. Instead, I just got a message on the screen saying someone would contact me. Nobody called. I don't usually like receiving sales calls, but this time I was actually waiting for one. Making promises about getting things sorted in "minutes" and then completely failing to follow up is a very poor business practice that effectively puts you off buying from them.
11 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello Mateusz,
Thank you for taking the time to leave your feedback. I am very sorry to hear about your experience and that we did not contact you as promptly as expected following your enquiry.
After looking into this, I can see that you submitted your soft search application at 6pm on Saturday evening, we had closed & our staff members tried to call you first thing this morning (Sunday) to discuss your application.
Please give us a call back on 01515277010 if you wish to discuss further.
Best wishes
Laura Gilchrist
Customer Care
Matt at Liverpool was excellent
Matt at Liverpool was excellent, couldn’t fault his customer service, knowledge of cars and overall quality of service.
11 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Fantastic service
Matthew made it all very easy, great service. Would definitely recommend 👌
11 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Disappointing
Disappointing, completed the px valuation online car is only 18 months old 12,000 miles A1 condition offered a great price online but I should’ve known better. 2 hours out of my day to go down - he put the details in the computer it came out at £28k for good condition, great……but then all the excuses of why it’s not actually worth that much, oh sorry we’d only sell for 26k so it’s not worth anywhere near our online valuation. If you respond and say it’s an estimate then I’d suggest you sort your valuation software as it’s obviously just a ploy to get people there so you can try and get the car cheap…..so disappointing
10 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that you left feeling disappointed.
Our online valuation tool is designed to provide an estimated value based on the information entered. When a vehicle is viewed in person, we carry out a full appraisal, taking into account its overall condition, current market demand and any preparation work that may be required before resale. This can sometimes result in the final valuation differing from the initial online estimate.
Without your name or vehicle registration, I am unable to look into the specifics of your valuation or explain the factors that influenced it. However, if you contact me directly with your details, I'd be more than happy to investigate this further. Our management team will also review the appraisal to see whether the valuation can be improved and ensure it accurately reflects your vehicle and current market conditions. We'll then be able to provide a full explanation of how the final valuation was reached.
We appreciate your feedback, as it helps us review our processes and customer experience, and we hope to have the opportunity to discuss this with you further.
Best wishes,
Laura Gilchrist
Customer Care
Very helpful
Olly was my sales man and he was lovely; jokey and laid back from the start. Everyone in the dealership was friendly and made us laugh. Even when I went back with questions and Olly wasn't available, his manager helped and he was just as funny and helpful. Upon picking up my car Olly and Matty were helpful and made themselves available for the timeslot I needed. All over great experience!
9 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Caitlin was very friendly and helpful…
Caitlin was very friendly and helpful really enjoyable experience
6 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Amazing from start to finish
Amazing from start to finish, would always buy my cars here in future along with all my family members who also purchase from here. Andrei has been fantastic helping me through the whole process!
6 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Andrei and ste k were very helpful and…
Andrei and ste k were very helpful and gave us a great deal we couldn’t refuse. Excellent customer service
6 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Overall poor service
I originally complained about the state of the vehicle and whilst the company put most things right .I originally wanted to give the car back it was in such a state however they persuaded that everything would be put right . The only offer over the scratches was for the salesman to buff out the scratches himself not done professionally .Naturally I declined and am now told I can’t have my warranty refunded (even 10 months that was left ) as it is beyond the 14 day cooling off period even though the initial complaint was within the cooling off period .I have no intention of keeping the vehicle and am set to lose the £799 I paid for the warranty unless I sell the vehicle privately .
1 mai 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello David,
Thank you for taking the time to leave your feedback. We're genuinely sorry that you were unhappy with the condition of your vehicle when you first collected it, and we completely understand how disappointing that must have been.
Following your concerns, our senior management team spoke with you directly and worked to resolve the issues you raised. We're pleased that the majority of these were addressed and put right. With regards to the minor cosmetic scuffs, our team did offer to improve these for you, however you declined this offer and advised your Sales Advisor that you had arranged to rectify them yourself.
We're sorry to hear that you're now looking to sell the vehicle. In relation to the warranty, we appreciate this isn't the outcome you were hoping for. However, the warranty was purchased separately, and the relevant documentation and agreement were signed at the point of sale. As such, we are unable to offer a refund for the warranty.
We appreciate that this will be disappointing to hear, but we do hope you can understand that we must apply our warranty terms consistently. Thank you again for sharing your feedback, and we wish you all the best for the future.
Best wishes,
Laura Gilchrist
Customer Care
Great Saleswoman
Great Saleswoman.
Kept upto date from start to finish.
Thank you for the excellent service.
5 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
great stuff
easy from start to finish fast, effective and effortless!!! Great customer service Dan thanks again motor range
4 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Good fella
The fella who took us through everything was first rate. Lovely. Loads and loads of choice. Fairly priced. Would recommend
2 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Caitlin was fab
Caitlin was fab, great service, very accommodating and helped us find a car we loved. She was very helpful and we definitely recommend her.
2 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for taking the time to leave this great feedback.
Best wishes,
Laura Gilchrist
Customer Care
Fantastic!
The environment and staff are consistently friendly and readily available to assist you in finding precisely what you seek. The customer service is excellent, making for an effortlessly pleasant experience overall.
21 juin 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you for leaving this 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
To the two girls in the customer…
To the two girls in the customer service department
These two girls are amazing
They deserve more praise from people
They are both dedicated hard working women , the phone never stops
They are both so professional and patient and always help anyway they can
Ive seen them a few times and what I've heard and seen are two of the hardest workers in motor range with pure professionalism and motivation
Dedication with a smile
Friendly and caring these two hard working women deserve more credit
Service manager paul is also great
Always there to help and assist
Paul you have two amazing women at the helm
Its a fantastic team 👍🏼
Im happy to have experienced it
Lawrence Griffin
2 juillet 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello Lawrence, thank you kindly for taking the time to leave this fantastic feedback for our Service Team. I completely agree our Service Advisors are very hardworking and professional and I thank you for leaving this review and acknowledging their hard work and dedication.
Wishing you many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Best wishes,
Laura Gilchrist
Customer Care
Thank you
Sophie Wilkes and Harris Anderson have made buying a car easier than ever. Very polite, welcoming and professional in what they do.
30 juin 2026
Avis spontané
Réponse de Motor Range - Liverpool
Hello, thank you kindly for taking the time to leave this 5 star feedback!
Best wishes,
Laura Gilchrist
Customer Care
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