Ordering a tool that was showing in stock, we paid for next day delivery with DPD. It didn't turn up so we called you and you told us that the tool was not in stock and you was waiting for them as yo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I was looking for a particular tool online and came across MSC website, the item was at least 15% cheaper than I had found through our usual supplier. It was easy to order and the item came within 2... Voir plus
L'entreprise a répondu
I was buying thread repair coils and already committed to the order but they offered a good discount after this fact which is rarely ever seen. And super fast delivery too.
L'entreprise a répondu
Prompt delivery! You can rely on MSC Industrial Supply Co, order one day and the goods arrive the next. Well done.
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements industriels
- Fournisseur de produits abrasifs
- Fournisseur d'équipement pour usine
- Fabricant
- Fournisseur d'équipements de sécurité
- Distributeur d'acier
Informations provenant de diverses sources externes
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Écrit par l'entreprise
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Coordonnées de contact
7 Pacific Avenue, WS10 7WP, Wednesbury, Royaume-Uni
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4,5
Excellent
2 k avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great "consistent" customer service…
Great "consistent" customer service with fast, efficient deliveries and service.
13 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Stephen,
Thank you for your review of our service. We are pleased to see we were able to deliver you a great experience.
Kind regards
Rebbekah
MSC Industrial Supply
quick delivery
12 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Martin,
Thank you for the 5-star review. Great to hear from you.
Kind regards
Rebbekah
MSC Industrial Supply
Excellent - First time I’ve used MSC
First time I’ve used MSC, great pricing, great products, super fast delivery. Thank you.
12 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Ed,
Thank you for your review of our service. We are pleased to see we were able to deliver you a great experience.
Kind regards
Rebbekah
MSC Industrial Supply
Great service
Great service, fast an efficient.
Thanks to Lewis Brown for his knowledge and professionalism.
11 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Tony,
Thank you for your feedback, we are so pleased to see you enjoy dealing with us and appreciate your comments.
Kind regards
Rebbekah
MSC Industrial Supply
Poor delivery experience
I ordered an internal groove digital calliper and told the sales person that we were closed Friday to Sunday. The sales person confirmed this note had been added to the order, and that the goods would not be delivered before Monday. Upon arrival at work on Monday an MSC parcel had been thrown over our 7 foot gate and left outside in the rain over the weekend.
12 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Dave,
Thank you for taking the time to leave us your review. We understand our Customer support colleague has been in touch.
Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Kind regards
Rebbekah
MSC Industrial Supply
Fast delivery time excellent product
11 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Steve,
Thank you for taking the time to leave us a review of the services we offer. We look forward to hearing from you soon.
Kind regards
Rebbekah
MSC Industrial Supply
Very fast delivery and a great price.
21 février 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Mark,
Thank you for the 5-star review. Great to hear from you.
Kind regards
Rebbekah
MSC Industrial Supply
Good website
Good website, stock items available (but if not, relevant information provided re: timeline), packaging good and arrived on time - seamless.
11 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Joy,
Thank you for your feedback, we are so pleased to see you enjoy dealing with us.
Kind regards
Rebbekah
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good morning,
Thank you for the 5-star review. This is really great to see.
We look forward to hearing from you again soon.
Kind regards
Bec
MSC Industrial Supply.
DPD deliveries are terrible
DPD deliveries are terrible, they continually try to deliver out with our hrs of business and when deliveries are eventually made the boxes are often bashed and burst.
Other than the delivery issues no other problems with MSC
10 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good morning David,
Thank you for taking the time to leave us your review. We understand our Customer Support colleague has been in touch. Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Kind regards
Bec
MSC Industrial Supply
Rohm keyless chuck…
Well made Rohm keyless chuck competitively price, excellent delivery (less than 24 hrs) and communications.
10 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Ian,
Thank you for taking the time to review us a 5 star, this is really great to see. We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
Excellent help and advice followed buy…
Excellent help and advice followed buy great delivery at reasonable price thank you
6 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Caroline,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you an excellent service.
We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply.
Good service and problems solved by…
Good service and problems solved by talking to a real person.👍
6 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Alan,
Thank you for taking the time to leave us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon Sharon,
Thank you for the 5-star review. This is fantastic to see; we really appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
delivered on time
5 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Leszek,
Thank you for taking the time to leave us a review and rating our service at 5 stars.
Kind regards
Rebbekah
MSC Industrial Supply
Quality productgood ordered
Quality product ordered
Item expensive
Carriage charged even on £200+ item
We need you to have more competitive pricing if you want a better share of our business
6 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Thomas,
Thank you for taking the time to leave us your review. We understand our Customer Support colleague has been in touch. Your feedback is very valuable to us.
Kind regards
Bec
MSC Industrial Supply
5 - 6 inch micrometer
Super price, next day delivered and left in safe place. No problems, will definitely use again.
5 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Andrew,
Thank you for taking the time to review us a 5 star, this is really great to see.
We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
Caution when ordering
When looking in the on-line pages and see a set of items in a walleted presentation.
It's not unreasonable to assume the price displayed is for the set.
Unfortunately the price is for an individual item. So disappointed to expect a set and a single item arrives.
The staff however were excellent.
5 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Tony,
Thank you for taking the time to leave us your review.
Further to our email to you. Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Should you wish to discuss this further, please contact us on 0800 663355 opt 2 from 8am - 5.30pm Mon-Fri who will be more than happy to assist you further.
Kind regards
Bec
Placed an order for next day delivery
Placed an order for next day delivery, only to find out the item wasn’t even in stock and would be over 2 weeks to ship. Won’t be ordering again
4 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Michael,
Thank you for taking the time to write your review.
Further to our email to you. If you would like to call in to discuss this further, our dedicated Customer Support team are available on 0800 663355 opt 2 from 8am - 5.30pm Mon-Fri who will be more than happy to assist you further.
Kind regards
Bec
Réponse de MSC Industrial Supply Co. UK
Good afternoon Alex,
Thank you for taking the time to leave us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
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