Ordering a tool that was showing in stock, we paid for next day delivery with DPD. It didn't turn up so we called you and you told us that the tool was not in stock and you was waiting for them as yo... Voir plus
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Lisez les avis des autres
I was looking for a particular tool online and came across MSC website, the item was at least 15% cheaper than I had found through our usual supplier. It was easy to order and the item came within 2... Voir plus
L'entreprise a répondu
I was buying thread repair coils and already committed to the order but they offered a good discount after this fact which is rarely ever seen. And super fast delivery too.
L'entreprise a répondu
Prompt delivery! You can rely on MSC Industrial Supply Co, order one day and the goods arrive the next. Well done.
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements industriels
- Fournisseur de produits abrasifs
- Fournisseur d'équipement pour usine
- Fabricant
- Fournisseur d'équipements de sécurité
- Distributeur d'acier
Informations provenant de diverses sources externes
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Écrit par l'entreprise
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Coordonnées de contact
7 Pacific Avenue, WS10 7WP, Wednesbury, Royaume-Uni
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4,5
Excellent
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to place order and very rapid delivery
Very easy to place order and very rapid delivery
2 mars 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon David,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a fantastic service.
Look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply.
Received what was ordered at the best…
Received what was ordered at the best price and on time. What else could one ask for?
25 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Darryl,
Thank you for leaving us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
They were very quick to sort out a…
They were very quick to sort out a problem that I had with ordering an item but it was delivered at lunch time the following day! Very pleased and will use them in the future.
23 février 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Rodney,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a fantastic service.
Kind regards
Bec
MSC Industrial Supply.
Very fast delivery.
Very fast delivery.
My quibble is not with the Company, but with this totally unnecessary age verification for a man obviously in his 80s.
26 février 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Ted,
Thank you for taking the time to leave us a 5-star review. We really appreciate this.
Kind regards
Bec
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good morning Tony,
Thank you for your review. We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Excellent service from telephone staff
Excellent service from telephone staff.
Excellent price
25 février 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Chris,
Thank you for taking the time to review our services. This is greatly appreciated.
We look forward to hearing from you again.
Kind regards
Bec
MSC Industrial Supply
Whenever I need quality equipment...
Whenever I need quality equipment, on time. I use MSC. Simple
4 février 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Marcus,
Thank you for taking the time to leave us your review. We really appreciate it. We look forward to hearing from you again soon.
Kind regards
Bec
MSC Industrial Supply.
Great Experience...As a new customer
Great Experience...As a new customer I found signing up very easy and straightforward. The website I packed full of items, are even some clearance items where cheap and in stock surprisingly. The ordering process was a simple and straight forward. I opted for click and collect and was ready the next day to collect (admittedly I did order quite late). Collection at the sales counter was extremely quick and painless. All in a very pleasant experience
24 février 2026
Réponse de MSC Industrial Supply Co. UK
Good morning,
Thank you for taking the time to review us a 5 star, this is really great to see. We are glad you found us easy to work with.
We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
prompt delivery
24 février 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Tim,
Thank you for taking the time to leave us 5 stars.
We look forward to hearing from you again soon.
Kind regards
Bec
MSC Industrial Supply
The staff are very helpful and polite,
23 février 2026
Réponse de MSC Industrial Supply Co. UK
Good morning Nicola,
Thank you for taking the time to review us 5 stars. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good morning John,
Thank you for taking the time to leave us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon Philip,
Thank you for the 5-star review, we do appreciate it. Great to hear from you.
Kind regards
Rebbekah
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon Paul,
Thank you for taking the time to leave us a review and rating our service at 5 stars, we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
Product was not in stock which was not…
Product was not in stock which was not flagged up. Customer service have still not responded.
Poor service which is a shame and rather disappointing given past experience.
19 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Neil,
Thank you for taking the time to leave us your review. We understand our Customer support colleague has been in touch.
We look forward to your response.
Kind regards
Rebbekah
MSC Industrial Supply
Great easy to uses website
Great easy to uses website , item i purchases was a lot cheaper than other companies I look at.
Delivery was quick and it has tracking which is even better
18 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Nicola,
Thank you for taking the time to leave us a review and rating our service at 5 stars, we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon James,
Thank you for your review of our service. We are pleased to see we were able to deliver you a great experience.
Kind regards
Rebbekah
MSC Industrial Supply
Sales people very helpful
Sales people very helpful, everything delivered next day. Excellent service
17 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Lyn,
Thank you for the 5-star review. This is fantastic to hear and appreciate your comments.
Kind regards
Rebbekah
MSC Industrial Supply
Delivered to the wrong address again…
Delivered to the wrong address again which I paid £10 for before 12 noon. First parcel delivered earlier in the day from DPD was delivered correctly at 10.30am on standard delivery.
17 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Andy,
Thank you for taking the time to leave us your review. We understand our Customer support colleague has been in touch.
Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Kind regards
Rebbekah
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon Les,
Thank you for your review. Great to see you rate us 5 stars.
Kind regards
Rebbekah
MSC Industrial Supply
Rebecca in the Wolverhampton section…
Rebecca in the Wolverhampton section has always offered help and patience to resolve my issues and requirements.
16 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon,
Many thanks for taking the time to leave us your 5star review, this is fantastic to hear; we will certainly pass on your feedback to our colleague.
Kind regards
Rebbekah
MSC Industrial Supply
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