Ordering a tool that was showing in stock, we paid for next day delivery with DPD. It didn't turn up so we called you and you told us that the tool was not in stock and you was waiting for them as yo... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I was looking for a particular tool online and came across MSC website, the item was at least 15% cheaper than I had found through our usual supplier. It was easy to order and the item came within 2... Voir plus
L'entreprise a répondu
I was buying thread repair coils and already committed to the order but they offered a good discount after this fact which is rarely ever seen. And super fast delivery too.
L'entreprise a répondu
Prompt delivery! You can rely on MSC Industrial Supply Co, order one day and the goods arrive the next. Well done.
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements industriels
- Fournisseur de produits abrasifs
- Fournisseur d'équipement pour usine
- Fabricant
- Fournisseur d'équipements de sécurité
- Distributeur d'acier
Informations provenant de diverses sources externes
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Écrit par l'entreprise
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Coordonnées de contact
7 Pacific Avenue, WS10 7WP, Wednesbury, Royaume-Uni
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4,5
Excellent
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good communications and super fast…
Good communications and super fast delivery 👌 🙌 👏 👍
12 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Dany,
Thank you for your review of our service. We are pleased to see we were able to deliver you a great experience.
Kind regards
Rebbekah
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon Robert,
Thank you for taking the time to leave us your review, we do appreciate it. We hope to hear off you very soon! We will also send you a copy of our Advantage magazine.
Kind regards
Rebbekah
MSC Industrial Supply
Premier tools in hull
13 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Sheila,
Thank you for rating us 5 stars, this is brilliant to see. We hope to hear from you very soon!.
Kind regards
Rebbekah
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon,
Thank you for taking the time out to leave us the 5-star review. Great to hear from you.
Kind regards
Rebbekah
MSC Industrial Supply
After many years of purchasing mostly…
After many years of purchasing mostly engineering products from msc ,I found their service and prices to be very competitive and generally good quality?
13 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Alan,
Thank you for the feedback, we are so pleased to see you enjoy dealing with us.
Kind regards
Rebbekah
MSC Industrial Supply
Good prices
Good prices, often the best around. Next day delivery with a reputable courier service. A very solid company to deal with.
9 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon David,
Fantastic to see such a glowing review, thank you we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon Chris,
Thank you for taking time out of your day to leave us a review, this is fantastic to see.
Kind regards
Rebbekah
MSC Industrial Supply
Correct product on time
11 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Andrew,
Thank you for taking the time to leave us a review, we do appreciate it. We look forward to hearing from you soon.
Kind regards
Rebbekah
MSC Industrial Supply
great service as always
9 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Guy,
Thank you for taking the time to leave us a review of our service. We look forward to hearing from you soon.
Kind regards
Rebbekah
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon
Thank you for your 5 star review.
We look forward to supporting you again in the future.
Kind regards
Jenna
MSC Industrial Supply
Excellent service ordered at 3.00pm
Excellent service ordered at 3.00pm. Next day delivery
5 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon
Thank you for your 5 star review, we know our customers need in stock items and delivered quickly.
Kind regards
Jenna
MSC Industrial Supply
They deliver within a day or so of my…
They deliver within a day or so of my order - and, as usual, the quality is excellent
8 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon
Thank you for your 5 star review. We are happy to see we keep the service consistent to you.
Kind regards
Jenna
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon
Thank you for your 5 star review, we know our customers need fast reliable in stock items.
We look forward to supporting you again in the future.
Kind regards
Jenna
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon Emma
Thank you for your review, we are pleased to see you benefited from our teams easy to business with service promise.
Kind regards
Jen
MSC Industrial Supply
Super fast delivery
4 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Amy
Thank you for your 5 star review, we know our customers rely on our service so great to see we got the items to you quickly.
Kind regards
Jen
MSC Industrial Supply
Shoddy delivery company
The only thing that went wrong was the delivery.
Delivery was due to be late on Wednesday between 17:30 and 18:30.
DPD delivery Driver pretended to miss us when we waited behind at work for the delivery.
He definitely did NOT try to deliver as I was waiting by the door.
The next day the parcel was delivered but it was put in an obscure place in a shelter at the back of the property. This meant that I thought he had delivered it to someone else as he didn't say where he had left it. I have had a machine waiting for the 6mm Carbide Endmills for a couple of hours that could have easily been avoided.
3 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Richard
Thank you for reaching out to us with your experience, firstly my apologies our delivery company failed to deliver to our expectations. I will be investigating this issue to ensure this does not happen again.
Kind regards
Jenna
MSC Industrial Supply
Excellent range of products
Excellent range of products, value for money pricing and fantastic service. My recent order was delivered in less than 24 hours using standard delivery option.
3 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon
Thank you for your kind words and 5 star review.
We look forward to providing you with the same great service again in the future.
Kind regards
Jenna
MSC Industrial Supply
Pretty hopeless since the website was updated a few years ago
Web site not easy to use, items said to be available for delivery in 7 days direct from supplier subsequently manually acknowledged with a much later date, system continually says addresses and post codes are formatted wrong.
3 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon Tony
We are sorry to hear this and appreciate you taking the time to share your experience.
It's disappointing to hear the website didn't meet your expectations.
We are actively working on improving our sites usability and I will feed back your review into the team to ensure we improve this experience going forward.
Kind regards
Jenna
MSC Industrial Supply
Réponse de MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to leave us a review.
We are so glad you had a great experience with us.
Kind regards
Bec
MSC Industrial Supply
Speedy delivery and helpfulness of…
Speedy delivery and helpfulness of staff when enquired about product etc.
2 février 2026
Réponse de MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to leave us a review.
We love to hear from our customers regarding their experiences with us.
Kind regards
Bec
MSC Industrial Supply
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