Metropolitan Thames Valley Avis 

Overall as a company quite slow in responding to anything The onus is on you as the resident to push for anything. Moving everything online just allows MTVH to be slow and non responsive. Trying to contact them on the phone is a lottery, and the fact it takes them a few days to respond via their website says to me you best hope you don't need them in an emergency.

Ishan on the Property Desk went above and beyond to help me. I didn’t have any of the information he needed—only the name of the contractor company that visited my home last year. Despite this, he took the initiative to contact them directly, liaised with the relevant departments, and clearly explained what would happen next.

He also took real accountability by setting expectations and reassuring me that if I hadn’t heard anything within five working days, he would personally follow up. His approach was thoughtful, professional, and incredibly patient. I only wish all customer service was delivered to this standard.

Received a helpful and patient service from Ishan this morning. He tackled my initial query professionally and then offered some further tips.

after so many calls with different staff i had finally call with Tracy she was so helpful and lovely lady who understood my issues and helped me.Thanks

I spoke to a beautiful lady inside and out called Katrina. She was very efficient and knowledgeable to my needs. She made me smile. Actually we smiled together on the subject of Steve. Totally irrelevant of my query today as I’m trying to find my Occupational Therapist and Katrina is sending an email on my behalf. I do feel that Katrina deserves a Costa Coffee one morning just to show appreciation of her dedication 🤩to her workplaceand Customer Care
after the call I was left feeling quite elated. and this is priceless. 🤭🤗💐

Excellent n

Chris A was very patient, very professional and extremely helpful. He updated me on all outstanding repairs as nobody at MTVH had the decency to get back to me or updated me for months even though I kept chasing them via email and by telephone yet I received zero response. Outrageous!⭐️⭐️⭐️⭐️⭐️

Thank you, Shubham, for listening to my concerns and taking them on board. Your responsiveness and professionalism are greatly appreciated.

Unfortunately I moved into an MVTH home from council back in. 2002. I have had nothing but issues and problems with my kitchen and bathroom since I moved in. They have made no upgrades, cupboards are mismatched, glued, reinforced and the kitchen sink has mould around the joins and draws that do not fully open. I was told many times I would be due a regeneration. I am asthmatic and allergic to vinyl and latex. I put my own ceramic floor in over 20yrs ago to help with my health issues and prevent mould and damp as the previous one was hard to clean and vinyl and I have a disability. They finally said I can have a new kitchen, but only if they replace my ceramic floor with a vinyl one. All or nothing? When the cupboards and units are dilapidated? They have now refused to install a new kitchen unless I contact my GP, to get a GP referral letting them know I have this condition. And then what. They will do the work? Disgusting, I have made complaints which have been redirected elsewhere and closed. I refuse to be treated in this manner. My rent is up to date and I despise living in my MHTV home as it causes me nothing but stress.

I had to report some repairs I need doing to my flat and a few days later. I got a call from MTVH asking me to show the photos. Of the repairs which i did it was the property services advisor who I spoken to.
Who arranged for my repairs all to be done at a later date.
My experience of reporting my repairs to MTVH is really good one.As was the customer service so all good.
Cheers. ..

This housing association is an absolute joke, I am writing this on behalf of my family as they don't need anymore problems from these charlatans. They have had court proceedings against them, they settled out of court to get rid of the case but just to ignore court ruling and go back to their old ways. There has been no heating or hot water for three years only using emersion heater.

MTVH has provided very good customer support service to me, and really understands individual's demands. Thank you very much to residents Customer Support Team for all their cooperation.

I spoke to Claire who was warm and friendly, most importantly, able to help me.
Thanks Claire

Good morning :)) regards Izabela Chyla :))

Cropped people in power following demonising labour party yet again have failed how many more times are they gonna keep on screwing up in their jobs it's one failure after another it's on lasting, never ending with these people they don't seem to know how to live up to their job titles they shame their titles it's an absolute embarrassment, same as the government i would say that they're all on the same level as this government lol. Being a vulnerable person universal credit that has got a child with high serious level of conditions my other half got on the phone as i've got very severe anxiety, and that's the impact of being under metropolitan and living in a ground where you've got in illegals living underneath you also, as i've mentioned children, that shouldn't be living in supported, living as i've gone up online and done my research.It is against the lord to have children living in sported, living their no bath access it's a form of abuse so anyway, he got on the phone with permission of course lol regarding by new rent that should have come through the post by february as it's meant to come through the post.Two months before your new rent goes in place hello, this is how uneducated these people are hope to someone called natalie, who comes across as very rude seems to have a bit of an attitude problem that's more, they have that works down.Their office is people with extreme attitudes trying to say it been sent to us when we had not received it set to ask.It should have been sent to you from february it's one lie after another what they do when they know they're in the run, they will turn around and say it's been sent out when it actually has got sent my service charges out that we receive.How comes no rent from metropo it is against the law to not send out the rent on time as that can put the person in a raise, we're already in a raise with a fidling so called courted management landlord, if you call their job title, supported management once again they shameed their titles and it is a failure to update new rent, that's meant to go in place delaying it by two months which would affect the person's universal credit?It is being done deliberately they are reliable to contact universal credit themselves, not expecting the tenant to do it seems to be nothing but failures by these people, absolute lazy people can't be both to do their jobs properly it comes under section 13 of the housing act 1988 so I guess it's it's yet again its down to tenant to provide that information when it's actually meant to be there so called responsibility to contact universal credit when I send the information over to universal credit, I will be telling them that as well.It is their responsibility also when I went to citizen's device.Recently, they had also said it is down to the landlord to be sending the information to the universal credit even citizens of ice have found this landlord unprofessional this so called management that they've got going on.Done at metropolitan is not working, is it you have got landlords that are too comfortable.Sitting behind their desk too comfortable.Sitting in their chairs drinking cups of coffee that don't want to do any work by contacting people that they should be contacting these landlords need be made to resign they are corped like starmer if you can't beat a decent landlord, you shouldn't be a landlord resign.And let someone else take the job that I'll probably be better than you has got a bad name have a bad reputation that they live up to.And that name will follow them everywhere.They go no matter what tenant is under them reviews just seem to be getting worse and worse.And i've had to write so many bad reviews since i've been living underdom it's been a living hell hole since i've been placed in this terrible accommodation accommodation, where I did not agree to stay in on it is a breach also, against a law to have children, disabilities living in supported, living, especially a place that used to be a hostel but allowed to raise children in ex hostile grounds.That's also against the law doesn't seem to be any laws in this country.Anymore, since all these magaret rats have come in one living underneath me that is what living in between this accommodation and accommodation at four doors down have to keep reporting it to the cancel because the so called housing association can't be bothered to do their jobs properly accommodation, we shouldn't still be living in a place where we shouldn't have to still be dealing with people like this.We should beat in a proper house by now moved out of london down there.Where my family live instead?Still, in this?Hello, having to deal with ongoing harassment cant wait for the independent people to contact me because they're going to be onto metropolitan big time nor jesus is on our side.Justice will be bought upon

I had an excellent experience with Shubham. He was patient, proactive, and really took the time to listen to my concerns. I felt understood and supported throughout the whole interaction, and he made sure everything was handled smoothly. It is rare to come across someone so attentive and thoughtful, and I genuinely appreciated the level of care he showed.

5 stars purely for Chris A, fantastic fella

Had a very distressing situation with a leak at my house
rang M.T.Valley who sent a plumber really quickly who did a excellent job.
Rang the next day and spoke to a really Patience, understanding, kind reassuring, excellent communicator gentlemen called Izuo otuoghal he completely sorted the situation and put me at ease
Thank you Izuo your patience and communication skills are next to none.
i really appreciate you
MTV keep employing people like izuo who show that they care when you are in a panic and need reassurance.

This is a review for Shubh at MTVH. Shubh assisted me today, giving the right information with great respect, patience and humility very professional. He went above and beyond to resolve the issue with detailed explanation and sending the necessary information to the professionals who suppose to resolve the problem.

Tom M was very helpful and informative. I spoke to his colleagues previously who were not so helpful or transparent. Even when Tom had to deliver bad news he was clear and reasonable about it. He’s a great customer service professional.