SO Resi has been great throughout our shared‑ownership process. The team was supportive, clear, and always quick to help, making everything feel smooth and well‑organised. We really appreciated their... Voir plus
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Malcolm Chichester has been brilliant throughout the process of purchasing my first shared ownership property. He’s friendly, approachable, knowledgeable, and his flexibility and willingness to help h... Voir plus
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Incredible service! Malcolm is an absolute gem! I worked with Malcolm over the phone to sort out my disabled son's accommodation, and I cannot thank him enough. His communication was top-notch, and... Voir plus
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We have had a positive experience with Heidi Bainborough and the Sales Team throughout our Shared Ownership property purchase. Heidi has been helpful, professional, and supportive throughout th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder. Stay connected with us on socials! Find us on Instagram, YouTube and TikTok by searching @soresihomes
Coordonnées de contact
52 London Road, TW1, Twickenham, Royaume-Uni
- 020 8607 0550
- sales@soresi.co.uk
- soresi.co.uk
Get £1000 towards legal fees!
4,8
Excellent
2 k avis
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We have had a positive experience with Heidi
We have had a positive experience with Heidi Bainborough and the Sales Team throughout our Shared Ownership property purchase.
Heidi has been helpful, professional, and supportive throughout the sales progression process. She has kept us informed about the next steps, answered our questions, and explained the completion and key collection process clearly.
Buying a home can be stressful, especially when there are many documents and arrangements to manage, but Heidi has helped make the process easier for us. We really appreciate her communication, patience, and support.
Thank you, Heidi, and the Sales Team, for your assistance throughout our journey. We look forward to moving into our new home and would like to wish the team all the best.
12 octobre 2026
Avis spontané
Réponse de SO Resi
Hi Saber,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with Heidi and the wider Sales Team throughout your Shared Ownership purchase journey.
Buying a home is a significant milestone and we understand that the process can sometimes feel overwhelming, so it is wonderful to know that Heidi’s professionalism, communication, and support helped make things clearer and easier for you. We will ensure your kind comments are shared with Heidi and the team.
Congratulations on your new home, and we wish you every happiness as you settle in. Thank you again for choosing SO Resi and for sharing your experience.
Kind regards,
SO Resi Sales Hub Team
A Well‑Managed and Supportive Shared Ownership Experience
SO Resi has been great throughout our shared‑ownership process. The team was supportive, clear, and always quick to help, making everything feel smooth and well‑organised. We really appreciated their guidance and would happily recommend them
9 octobre 2026
Avis spontané
Réponse de SO Resi
Hello Luca,
Thank you so much for your kind review! We're delighted to hear that you had such a positive experience with SO Resi throughout your shared ownership journey.
Our team works hard to provide clear guidance, support, and timely communication, so it's wonderful to know that we helped make the process feel smooth and well-organised for you. Thank you for placing your trust in us and for taking the time to share your feedback.
We wish you all the very best in your new home, and thank you for recommending SO Resi!
Kind regards,
The SO Resi Team
I’m so grateful we had Anna to guide us…
I’m so grateful we had Anna to guide us through this process! Highly recommend! Thank you Anna! 🙌🏻
11 octobre 2026
Avis spontané
Réponse de SO Resi
Hello Laura,
Thank you for your wonderful review! We're delighted to hear that Anna was able to guide you through the shared ownership process and provide the support you needed along the way.
We'll be sure to pass on your kind comments to Anna, who will be thrilled to receive your feedback. Thank you for recommending us, and we wish you every happiness in your new home!
Kind regards,
The SO Resi Team
SoResi Review
Malcolm was very helpful in finding the right property for me and my family! We are very grateful for his help.
10 octobre 2026
Avis spontané
Réponse de SO Resi
Hello Ali,
Thank you for your lovely review! We're delighted to hear that Malcolm was able to help you find the right property for you and your family.
We'll be sure to pass on your kind words to Malcolm, who will be thrilled to know that his support made a difference to your home-buying journey. Thank you for choosing SO Resi, and we wish you and your family many happy years in your new home.
Kind regards,
The SO Resi Team
We visited Edcity were we met Malcolm…
We visited Edcity were we met Malcolm Chichester and he provided us with informations and showed us 4 different apartments , it was a great viewing and Malcom was great .
10 octobre 2026
Avis spontané
Réponse de SO Resi
Hello Faraz,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you enjoyed your visit to EdCity and that Malcolm was able to provide helpful information and show you a range of apartments during your viewing.
We'll be sure to pass on your kind feedback to Malcolm, who will be pleased to know that he helped make your experience a great one. Thank you for considering SO Resi, and we wish you all the best with your property search.
Kind regards,
The SO Resi Team
malcom done a great job
1 octobre 2026
Avis spontané
Réponse de SO Resi
Hello Ahmed,
We'll be sure to pass on your kind feedback to Malcolm, who will be pleased to know that he helped make your experience a great one.
Kind regards,
The SO Resi Team
Check the small print when purchasing a home
I bought a shared ownership property in 2019 and am now staircasing to 100%. Unfortunately, as the original lease was 99% years, I am now having to pay the cost to extend this to 250 years. No fault with So Resi but with leasehold regulations. Dealing with So Resi has been extremely difficult and I do feel they are constantly working against me. They took 4 weeks to provide a copy of the head lease to the surveyor (although they never actually provided it but the surveyor had it on file luckily). Then end of June they release a £500 incentive to staircase which ran until the end of September. They did not state the completion needed to be completed within the 4 months, and as my staircasing and lease extension is taking 5-6 months I no longer qualify. Legal processes like this rarely take just 4 months. So Resi delayed the process by 4 weeks at the start from not having the head lease. Their solicitor also put the incorrect figures on the documentation and refused to change it until I pushed back and said I wouldn't sign. Don't offer something you won't follow through with. Buying a shared ownership can be a very good scheme but it is riddled with hidden costs and delays which makes it not worth it.
9 octobre 2026
Avis spontané
Réponse de SO Resi
Hi Nikita,
Thank you for taking the time to share your experience. We're sorry to hear that your staircasing journey has left you feeling frustrated and disappointed. We appreciate that buying additional shares in your home is a significant milestone, and delays during what should be an exciting process can be incredibly stressful.
While we have worked to progress your application wherever possible, some aspects of the transaction have relied on third parties, including legal representatives and lender approvals, which have unfortunately impacted the overall timescales.
We also recognise the concerns you've raised regarding the staircasing incentive and understand why this has added to your frustration. We have reviewed the circumstances of your case and appreciate the impact the delays have had on your plans.
Your feedback is important to us, and we take all customer concerns seriously. Your Staircasing Consultant will be contacting you directly to discuss your concerns in more detail and provide an update on your case.
Kind regards
SO Resi Sales Hub Team
Malcolm Chichester has been brilliant…
Malcolm Chichester has been brilliant throughout the process of purchasing my first shared ownership property. He’s friendly, approachable, knowledgeable, and his flexibility and willingness to help have made the whole experience feel much less daunting. I’ve really appreciated his support and the time he takes to answer my questions. A pleasure to deal with and a real credit to the team. Thank you, Malcolm!
12 septembre 2026
Avis spontané
Réponse de SO Resi
Hello Zak,
Thank you for your fantastic review! We're thrilled to hear that Malcolm made such a positive impact on your first shared ownership purchase.
Buying your first home can feel daunting, so it's wonderful to know that Malcolm's friendly, approachable, and knowledgeable support helped make the process more manageable. His dedication to helping customers and taking the time to answer questions is something we greatly value, and we're delighted that this shone through in your experience.
We'll be sure to pass on your kind words to Malcolm. Thank you for choosing SO Resi, and we wish you every happiness in your new home!
Kind regards,
The SO Resi Team
Incredible service
Incredible service! Malcolm is an absolute gem!
I worked with Malcolm over the phone to sort out my disabled son's accommodation, and I cannot thank him enough. His communication was top-notch, and he showed a genuine, heartfelt interest in making sure we made the right choices for my son's needs.
When my son went to view the property, Malcolm was absolutely amazing with him. He made him feel incredibly welcome with his kind energy, let him take videos, and even appeared in the videos thoroughly explaining each flat's features so we could review it all together. Malcolm honestly couldn't do enough for us throughout the entire buying experience.
Thank you, Malcolm, for your outstanding support, clear guidance, and true kindness!
5 octobre 2026
Avis spontané
Réponse de SO Resi
Hello Anita,
Thank you for your incredible review and for sharing your experience. We're absolutely delighted to hear that Malcolm provided such outstanding support throughout your son's home-buying journey.
We understand how important it is to find the right home, especially when considering specific accessibility needs, and it's wonderful to know that Malcolm's communication, patience, and genuine care helped make the process easier for both you and your son. Going the extra mile to ensure you felt informed and confident every step of the way is exactly the level of service we strive to provide.
We'll be sure to pass your kind words on to Malcolm. He will be thrilled to know that his support, guidance, and personal approach made such a positive difference to your experience.
Thank you for choosing SO Resi, and we wish your son every happiness in his new home.
Kind regards,
The SO Resi Team
Anna was amazing from start to finish
Anna was amazing from start to finish.
Thank you
7 octobre 2026
Avis spontané
Réponse de SO Resi
Thank you for taking the time to leave your feedback. We're delighted to hear that Anna was amazing from start to finish and helped make your experience such a positive one.
Your kind comments will be shared with Anna, who I'm sure will be pleased to receive your recognition.
Thank you again for your feedback and congratulations on your new home.
Kind regards,
SO Resi Sales Hub Team
I had a great experience with Roshan…
I had a great experience with Roshan when I went to view the property at Wembley Park. He was very polite, professional, and helpful throughout the viewing. He took the time to answer all my questions and made the whole experience smooth and comfortable. I really appreciated his friendly and approachable manner. Highly recommended!
24 septembre 2026
Avis spontané
Réponse de SO Resi
Hi Alairton,
Thank you for taking the time to leave such wonderful feedback about Roshan.
We're delighted to hear that you had a great experience during your viewing at Wembley Park. It's fantastic to know that Roshan ensured the experience was smooth and comfortable.
We'll be sure to share your kind comments with Roshan, who will be pleased to know that his friendly and approachable manner made such a positive impression.
Thank you again for your recommendation and for sharing your experience.
Kind regards,
SO Resi Sales Hub Team
Recent Staircasing Expirence
I have recently dealing with Sylvana and Alexandra to staircase to 100%. The process has been so easy, they were great at explaining the process and I can`t believe how quick it all happened. Thank you so much!
30 septembre 2026
Avis spontané
Réponse de SO Resi
Hi Richard,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Sylvana and Alexandra made your recent staircasing journey such a positive experience. It's great to know that they explained the process clearly, made everything straightforward, and helped your purchase progress so quickly.
We'll be sure to share your kind comments with both Sylvana and Alexandra, who will be pleased to hear how much their support was appreciated.
Congratulations on staircasing to 100%, and thank you again for sharing your experience.
Kind regards,
SO Resi Sales Hub Team
Went last Friday to see new home in…
Went last Friday to see new home in Earlsfield by So Resi .
And would like to purchase for Shared ownership and I live in Wandsworth area to.However from beginning started rude ended up with financing team who were on the phone completely rude unprofessional.
My issue was my 10year family visa was due to renewed and I submitted my extension before my visa expired and still waiting my renewal passport. However under the law we are still allowed to work and live Section 3C.
If that finance team lit bit make effort to have a look my documents and read what type of law is protecting us it could have help me.
My son is British and I’m a single mother who paying private rental flat per month £2300 without bill and renting my 11th year.
My income 49k .
Deposit 80k
Tembo gives me certificate of 360k .
However on the phone who spoken with me really rude and I feels this company threat poeple differently.
Honestly he said on the phone any finance team we do not accept you because of your visa situation. I live in England 15 years . I never heard someone talking with me this harsh unprofessional.
I felt judged and dismissed my nationality and immigration status. I’m from Mongolia I have to pay my tax 15k this year.
How ever The way he spoke to me made me feel unwelcome.
After I left the new home Earlsfield I cried a lot. I just don’t want to rent all of my life.
However some poeple they don’t understand hard working poeple .
6 octobre 2026
Avis spontané
Réponse de SO Resi
Hi Sendensuren
Thank you for taking the time to share your experience.
We're sorry to hear that your journey with us left you feeling upset and disappointed. Buying a home is a significant milestone, and we understand how difficult and frustrating it can be when circumstances feel like a barrier to achieving that goal.
We're concerned to hear about your experience during the eligibility and affordability assessment process. We recognise how important these conversations are and how upsetting it can be if the process leaves you feeling discouraged. Your feedback is important to us, and we will be reviewing the circumstances with the company involved in the assessment to better understand what happened and the experience you received.
We would welcome the opportunity to speak with you directly. Please contact us at sales@soresi.co.uk with your details, and a member of the team will be in touch to discuss this further.
Thank you again for bringing this to our attention, and we wish you every success in your search for a new home.
Kind regards
SO Resi Sales Hub Team
Extremely positive experience with the…
Extremely positive experience with the sales team and specifically Heidi Bainborough who was mainly dealing with our case. Super reliable and quick to respond to all our questions trying to assist us in any way possbile. Couldn’t be happier with her service!
Arianit
6 octobre 2026
Avis spontané
Réponse de SO Resi
Thank you for your wonderful review, Arianit.
We're delighted to hear that you had such a positive experience with our sales team. It's especially great to hear your kind feedback about Heidi Bainborough. We pride ourselves on providing responsive and supportive customer service, and we're pleased that Heidi was able to assist you throughout your journey and answer your questions promptly.
Thank you for taking the time to share your experience. We wish you all the best in your new home.
Kind regards,
So Resi Sales Hub Team
Quick and easy process to buy more…
Quick and easy process to buy more shares. Thanks to this scheme we are now at 100%
6 octobre 2026
Avis spontané
Réponse de SO Resi
Thank you for your review, Will.
We're delighted to hear that you found the process of purchasing additional shares quick and straightforward. Congratulations on staircasing to 100% ownership, which is a fantastic milestone to achieve.
Thank you for choosing So Resi, and we wish you many happy years in your home.
Kind regards,
So Resi Sales Hub Team
Very smooth process with So Resi and…
Very smooth process with So Resi and all questions were answered when needed. They helped us out in securing the right property for us and we couldn't be happier.
Katie May did a great job in keeping us informed as was in constant contact with our solicitors so was always able to update us with how the progress was going.
2 octobre 2026
Avis spontané
Réponse de SO Resi
Hi Henry,
Thank you for your kind review. We're delighted to hear that your experience with So Resi was such a smooth one and that you felt supported throughout the process.
It's great to know that Katie was able to keep you fully informed and provide regular updates by working closely with your solicitors. We'll be sure to pass on your lovely feedback to her.
Congratulations on securing the right property for you, and we wish you many happy years in your new home.
Kind regards,
So Resi Sales Hub Team
If I had my time again
If I had my time again, I would never ever purchase a property with So Resi.
There are only 2 people I would like to thank for their efforts and that is Maeve and Katie.
From day 1, red flags when first viewing the property to the very end of selling.
Buying took 13 months from initial viewing and selling took 16 months from initial email, and the family that bought it, 10 months from initial viewing to completion today.
I lost alot of money through failed sales and having to reduce price of property to get sale done and the rent charge and service fee, the increase doesn't help buyers with the yearly increase.
I have today on completion written to complain, their service is shoddy, workmanship on things that go on in and around the property is embarrassing.
People are stuck in their homes, when especially keeping it quiet about the lease, you have to pay for the increase to get it sold as originally only a 99 year lease. Very clever work, £5000 to get that sorted, that cost was 4 years ago.
Do not do it is my advice, and that is just my advice.
Am sure others have enjoyed their time with so resi, but there are many who are stuck and cannot see a way out.
And for me, the stress, mental health took a battering trying to sell my flat, seemed i did all the hard work and so resi get 1% plus vat for their work plus vat and seemed throughout the sales period me and buyer did all the chasing, in fact we got answers quicker than they did.
So in my opinion #Avoid
2 octobre 2026
Avis spontané
Réponse de SO Resi
Good afternoon,
Thank you for taking the time to share your experience. We're very sorry to hear that your journey with SO Resi has left you feeling so disappointed and frustrated.
We fully appreciate how stressful both buying and selling a home can be, and we're sorry to learn that the process took considerably longer than expected, resulting in additional costs and uncertainty for you along the way. We also recognise the impact that this experience has had on your wellbeing, and we're sorry to hear that it affected your mental health during what should have been an exciting chapter.
Whilst we're disappointed to read your feedback, we're grateful that you have highlighted the support provided by Maeve and Katie. We will ensure your kind comments are shared with them, as we know they will appreciate the recognition.
We understand that you have submitted a formal complaint, and this will be reviewed thoroughly by the appropriate team. The concerns you've raised regarding the sales process, communication, lease extension costs and your overall experience are all matters that deserve careful consideration.
Customer feedback, whether positive or negative, is extremely important to us as it helps us identify where improvements can be made. Thank you again for taking the time to share your experience, and we wish you all the very best for the future.
Kind regards
SO Resi Sales Hub Team
I honestly can’t thank Heidi enough!
I honestly can’t thank Heidi and the whole SO Resi sales team enough for all the support they gave me while buying my dream home.
Heidi was absolutely wonderful from the very beginning. She was incredibly kind, patient and always so lovely to deal with. She had to wait quite a long time while I sorted out my mortgage, and she never once made me feel pressured or rushed. She was just there, patiently waiting and helping me whenever I needed her.
Throughout the whole process, she was always on it, keeping me updated, answering my questions and making sure everything was moving forward. I always felt that I could contact her and she would be there to help.
Buying this home has meant so much to me, and I honestly don’t think I could have asked for a nicer person to accompany me through such an important moment in my life.
Thank you, Heidi, for your incredible patience, kindness and support, and thank you to the whole SO Resi team. You made the whole journey feel so much easier and, most importantly, I never felt alone in the process.
I’m so grateful — I finally have my dream home! ❤️
1 octobre 2026
Avis spontané
Réponse de SO Resi
Hello Laia
Thank you for your wonderful review. We're delighted to hear that Heidi and the SO Resi team were able to support you throughout your home-buying journey. We'll be sure to pass on your kind words to Heidi.
Congratulations on securing your dream home, and thank you for choosing SO Resi. We wish you many happy years in your new home!
Kind regards SO Resi Sales Hub Team
Katie has been so helpful
Katie has been so helpful, friendly and patient, answering all of my (many!) questions and emails along the way. She has kept us updated throughout the process, chased things when needed and made what can be a very stressful process feel so much easier.
Nothing ever seemed like too much trouble, and I always felt that we were in safe hands. Even with all my daily emails and questions, Katie was always lovely and reassuring! 😂
Thank you so much for all your hard work, patience and support in getting us to exchange and completion. We really appreciate everything you’ve done and wouldn’t hesitate to recommend you to anyone looking to sell their property.
30 septembre 2026
Avis spontané
Réponse de SO Resi
Hello Victoria
Thank you for your wonderful review. We're delighted to hear that Katie was able to support you throughout your sale and make the process feel less stressful. We'll be sure to pass on your kind words to Katie.
Wishing you all the best for the future, and thank you for recommending SO Resi.
Kind regards
SO Resi Sales Hub Team
Sylvana was very professional
Sylvana was very professional. She included me and kept me informed of all communications with my solicitor . With thanks to her was able to complete within the time specified .
29 septembre 2026
Avis spontané
Réponse de SO Resi
Hi Colleen,
Thank you for your kind feedback. We're delighted to hear that Sylvana kept you informed throughout the process and provided professional support every step of the way.
Kind Regards,
The SO Resi Team
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