SO Resi Avis 

As a first time buyer, the process seemed very daunting however I cannot thank Tyler Hendriks enough. She has guided us through every step and has made our experience seamless. Extremely helpful and a lovely person to deal with. Thank you so much Tyler!

I would just like to say thank you to Ayse for the excellent communication throughout our viewing and for making it a straightforward easy experience. She was very professional and very helpful in helping us with our options. The service was excellent.

Oh my Gosh 🤩🤩🤩🤩. It wasn’t an easy journey but I must testify that SO Resi’s staffs are amazing and good. They made every step so easy and confident for us. Thank you so much staffs of SO Resi, we wouldn’t be here if not of your endless and effortless support. We are so happy to partner with you. Thanks so much

We just purchased a Shared Ownership Property through SoResi, and the two sales consultants, Sandhiya and Weronika, were fantastic and went out of their way throughout the process, from the initial viewing through to the exchange.

We gave honest feedback on the financial company that they have outsourced the right to buy and financial affordability test to: Metro Finance, who are not transparent in how they carry out the affordability test and appear not to be able to carry out basic addition (as well as putting a lot of pressure on you as buyers). There is a separate review for them, so feel free to check this out.

Our solicitors advised us that the completion team have been known to pull out of a purchase if one does not agree to their timeline; we did not find this. However, we found that their solicitors were not able to exchange on the agreed day.

Overall, we cannot fault the Sales consultancy team, who are more than accommodating and make you feel at ease with the purchase. We felt it was important to let prospective buyers know that Metor Finance's part in the process is anything but smooth and makes the whole situation much more stressful than it should be.

Thanks again to Sandhiya and Weronika for making the purchase run as smoothly as it did :)

Tyler at So Resi has been super. Really helpful, kind and the constant questions I had was never too much. She explained the journey and always kept me updated until it was time for the next step on the house buying journey!

I want to especially thank Miss Renee and Mrs HUW for the
great support and assistance in dealing with my home hunting. Renee has given me all the advice about my new home throughout the long journey, helping me to get my home.
I am very happy with my new house.

Katie was my progression consultant and was really helpful throughout the process. She ensured to keep me in the loop which is was so reassuring during such an uncertain time. As a first time buyer I had so many questions and she was able to answer them all quickly and thoroughly.

We’ve had a very positive experience with SO Resi so far. Sandhiya Mohindra has been really helpful, friendly and professional throughout the process. She has always been available to answer our questions, explain the different steps clearly and keep us updated.
The reservation and viewing process for our new home at SO Resi North Acton has been smooth, and Sandhiya has made the experience much easier for us. We really appreciate all her help and support and would definitely recommend her.

We had such a lovely experience with the SO Resi team! This was my very first Shared Ownership viewing, so I came with lots and lots of questions - and they couldn’t have been more patient, welcoming and helpful.

They really took their time showing us around, explaining how everything works and talking us through all the details, answering every question, big and small. At no point did we feel rushed or pressured, which I really appreciated.

Buying a home can feel quite overwhelming, especially when Shared Ownership is completely new to you, but the team made the whole process feel much clearer and less daunting. We left feeling safe, reassured, uplifted and genuinely excited about what could be possible for us.

Such a positive first experience - knowledgeable, kind and incredibly supportive. Thank you SO Resi team!

Great service, prompt response to enquiries and swift resolution to queries. Thank you to Sylvana for her support throughout the process.

Malcolm has been incredibly professional, approachable, and knowledgeable. He took the time to answer all our questions clearly and provided us with valuable information and guidance at every step. His patience, dedication, and willingness to help made the whole process much easier and less stressful.
Thank you, Malcolm, for your excellent service and for going above and beyond to support us in finding our new home. Your professionalism and genuine commitment are truly appreciated.

Lei

I was enquiring about purchasing a home through shared ownership and Tyler was so helpful, really made me feel at ease through quite a daunting time. The process has been smooth sailing since and I am looking forward to moving in! Would definitely recommend:)

Excellent Service Throughout My Staircasing Process
I had a very positive experience with Sylvana throughout my staircasing process. She was professional, helpful and supportive, making the whole process much easier to navigate.
She kept me informed, answered my questions and was always approachable whenever I needed assistance. I really appreciate her hard work and dedication in helping me complete my staircasing transaction.
Thank you, Sylvana, for all your help. I would happily recommend your services to anyone going through the staircasing process!

I would like to say a huge thank you to Katie at SO Resi for all her support throughout my shared ownership purchase. She has always been happy to answer my questions, keep me updated and explain things whenever I wasn’t sure what was happening. Her communication has been excellent, and knowing I had someone I could contact when I needed help made such a difference. Thank you, Katie, for making what could have been a very stressful experience so much easier! 🏡❤️

We’ve had a fantastic experience with our purchase so far and would like to say a special thank you to Piers Garnham for all his support and assistance from the very beginning.

Piers was incredibly helpful throughout the process, always taking the time to answer our questions, provide guidance, and signpost us to the right people when needed. His patience, professionalism, and quick responses at every stage made the whole experience much smoother and gave us great confidence throughout our purchase.

We’d also like to thank Soresi for their support and for making the process so well organised. Piers efficiently handed us over to the Movers & New Homes team, who were extremely responsive, supportive, and helpful throughout the next stages.

Overall, we’ve been very pleased with the level of service and support we’ve received, and we really appreciate everyone who has helped make our purchase a positive experience. Thank you!

I wanted to thank Malcolm for the great support and assistance in dealing for our new house hunting. His professionalism and very informative with all the questions and answers we seek. Really recommended when looking for a first time buyer from SO Resi property developer. Keep up the good work.

Nicolas C

Great feedback and professional assistance I would like to highlight, especially from Malcolm. I would highly recommend SoResi as a company when looking for a new place to live options and opportunities as well with new developments.

We had a great experience buying our first home with SO Resi. A special thank you to Vanessa Aluko, who was always so kind, warm and helpful throughout the process. She made us feel very welcome and supported from the beginning.

We are so happy with our new home. Thank you, Vanessa, for being part of such a special moment for our family!

Anna has made mine and my partners journey so much easier and we cannot thank her enough for all she’s done! never fails to reassure and never fails to reply wether it’s big or small!
again Thank you so much.

After a slow start, while we were waiting for our valuation and application to be approved, it was difficult to get updates. Phone calls often went unanswered, and we were not given any approximate timescales, which made the process frustrating. From the point of applying to staircase to receiving approval, the process took over two months. We understand that these things can take time, but some communication to keep us informed would have been appreciated.

That said, our experience improved significantly once the case was passed to our Aftersales Consultant, Sylvana. Aside from some delays caused by difficulties contacting third parties, the remainder of the process ran much more smoothly.

Sylvana's communication was prompt, informative, and reassuring throughout. She kept us updated on progress and was always helpful when answering questions, which made the process far easier to navigate.

We hope this feedback is shared with the initial team so that improvements can be made for future customers. Hopefully, the lessons learned during our experience will help make the staircasing process smoother for our neighbours should they choose to staircase in the future.