Katrina,the lady I spoke to with regards to reporting several problems was great. I felt she actually listened. In future if I could just deal with her that would be great. As to whether anything is... Voir plus
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Lisez les avis des autres
Last year I raised concerns about my neighbours back garden and the Bamboo that has crossed over in to mine and come up through my shed and my astro turf ruining it completely. Housing officer came ou... Voir plus
I would like experience with MISS.CLAIR WAINWRIGHT who is working in Metropolitan Thames Valley and I am extremely happy with her job ,including her commiunication,perfect manner ,hope her job is... Voir plus
L'entreprise a répondu
I had a serious and worsening leak issue in my flat, and Chris A went above and beyond to help move things forward. He took the time to understand the situation properly, reviewed the damage by vi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We believe everyone should have access to a home and the opportunity to live well.
Coordonnées de contact
Bristol, Royaume-Uni
- mtvh.co.uk
3,7
Moyen
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My phone call was answered by a lovely…
My phone call was answered by a lovely lady. She gave me time to explain my difficult situation.
I got a text with a date and time for a visit. Five ⭐⭐⭐⭐⭐ service.
Thank you
19 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Ishan was very polite ,helpful ,and got…
Ishan was very polite ,helpful ,and got me an appointment for repair .
Put me on hold then when he came back thanked me for waiting .
Good customer service
20 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Thank you very much for your feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Property desk
Spoke to Paul this morning at the property desk.
Really helpful charming man,he sorted out my problem straight away.
Cheers Paul 😊
20 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
MTVH
I always have great experiences when i call MTVH ..today was no different. Chris was brilliant he got straight to sorting my problem out . He was kind and courteous with a dash of humour. Thanks Chris.
19 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was absolutely fantastic at doing…
Paul was absolutely fantastic at doing what I asked very understanding very polite
19 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was amazing
Paul was amazing, supportive and communicated clearly with me. He provided great customer service support.
19 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very difficult to track a requested…
Very difficult to track a requested repair. When it’s reported you receive a repair ref. Then when an engineer/ tradesperson is called out it’s changed to a different ref number and the original one is cancelled? So unless you keep very prudent records it’s virtually impossible to track :(
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Lee
Charlotte was nice and patient with she helped all the things I need to be done today . I am really appreciated her she is best ever person from metropolitan staff I dealt with
Charlotte was nice and patient with me
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback - I have passed your review on to Charlotte and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Alison white is an exceptional customer service representative
I have mixed experience with mhtv, but today I had exceptional customer service from from a lady called Alison white. She went above and beyond to take my complaint and I was so impressed and grateful for her help that I wanted to submit a review. She is definitely an asset to MHTV
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your lovely feedback. I have passed your review on to Alison and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Re intercom repair
Chris was very friendly and approachable. I asked for a Friday am time as I work and have health appointments, I need to keep free. He was just so nice and kind, which makes a big difference. He was also very thorough. Please pass on my sincere thanks to his manager, Chris is a credit to MTVH. Thank you very much.
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
This experience was terrible
This experience was terrible, not helpful at all they have applied direct to UC for my rent and there was no reason to at all and then wanting me to pay 2 months ahead to reverse this action when I only get paid a month at a time and u currently owe this months rent as I have always paid it in arrears.
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Emma
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Spoke with Kacie this morning
Spoke with Kacie this morning. I was confused over a matter and she did everything she could to help. Kacie was very polite, helpful and courteous.
Thank you.
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon Joanne
Thank you very much for your feedback - I have passed your review on to Kacie and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Ash at MTVH has been absolutely amazing…
Ash at MTVH has been absolutely amazing dealing with my enquiry she is so polite and professional thank you Ash
18 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Ash and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Online is so much easier
I made the appointment on the phone but then had to cancel to take my elderly dad to hospital, so then the customer service lady said once everything is better ring back for another appointment to get the repairs done, I did ring back but it was very busy so I done the online repair & received my appointment within 4 days as it was the weekend, it's 4 weeks till my appointment for repairs but it's not an emergency so I'm happy with the appointment, keep up the good work MTVH
4 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Customer neglect is systemic
I used the service to find out why an enquiry I raised had been closed without informing me. I received a response to my new enquiry that I wasn't clear about, so I emailed a reply. Only to receive an automated reply saying the enquiry had been closed. This level of customer service is appalling!
16 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning
We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right. I requested information via Trustpilot to be able to assist you further, but did not receive a reply. If you could kindly fill out a webform on https://www.mtvh.co.uk/contact-us/ quoting Trustpilot and provide further details of your issue, our team would be happy to investigate it further.
Many Thanks
Emma
Fast, efficient and great service from telephone agent.
I had to call today as I had the wrong service sent to me this morning regarding my pipes under my sink. Katrina was extremely helpful. She resolved the issue, getting me a new appointment for this week. She was a pleasure to talk too. I actually said to my son after the call that they should have more staff like her answering the phones.
16 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Hello,
Thank you very much for your feedback - I have passed your review on to Katrina and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
MTVH IS ABSOLUTELY AWFUL AS A HOUSING…
MTVH IS ABSOLUTELY AWFUL AS A HOUSING ASSOCIATION but today I have given a 5 star for ONE REASON and that is the gentleman I spoke to named Crisean, he was very professional and understanding he allowed me to explain which most of the customer service team don't do they like to speak over you and never truly listen to what's wrong. This gentleman should be commended for his customer service skills. If all the team members had such good manners and excellent customer care skills MTVH would be a better company.
13 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Afternoon,
Thank you very much for your feedback - I have passed your review on to Crisean and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Lee.
I spoke to a really nice young man…
I spoke to a really nice young man called Sam. He was very polite, kind and very helpful so he gets 5 stars
13 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Afternoon,
Thank you very much for your feedback - I have passed your review on to Sam and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Lee.
Chris was very helpful and through…
Chris was very helpful and through throughput the whole call.
13 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Afternoon,
Thank you very much for your feedback - I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Lee.
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