MultiMedRx LLC. (MMRX) Avis 146

Incompetent and Unresponsive - I completed online paperwork for weight loss medication. I received a call a few days later indicating my insurance was going to cover my meds. However I'd not even had my doctor review yet. After contacting them, they indicated they'd left the message for the wrong person and to disregard. This was followed up by a communication that the doctor had reviewed my info and recommended Tizepetide. I received another communication indicating that Semiglutide had been ordered and was 'on it's way'. I've tried to respond to texts and email to talk about this error, with no response. The phone number on their website for 'support' does not get answered, nor can you leave messages on it. I submitted a 'ticket' yesterday via their online chat function and received communciation last night via email from a new person indicating they would help me. I submitted my qeustions, again, and have not received a response. My credit card has been charged. I've not received any reliable communication. I am done with these folks and would like to get my money back and be removed from their records.

MATTHEW OSTROWSKI2 CARE COORDINATOR NEVER REPLIES TO HIS EMAILS AFTER I HAD QUESTIONS WITH NO REPLIES. CATHERINE CASTILLO NEVER RETURNS CALLS EVEN THOUGH SHE SAID SHE WOULD ON QUESTIONS. SHE SOUNDED LIKE I WAS BOTHERING HER WHEN I DID GET AHOLD OF HER. AFTER A WEEK OF CHASING HER DOWN TO LET HER KNOW THAT I PAID FOR ZEPBOUND AND THE EMAIL SAID THEY WERE SHIPPING SEMAGLUTIDE. CATHERINE SENT ME AN EMAIL (WHICH SHE DOSENT REPLY TO EITHER) SAYING I HAD TO STATE I WAS CANCELLING, WHICH I DID. I CALLED AND TOLD HER THAT WAS DONE AND SHE SHE WOULD LOOK FOR THE EMAIL. SHE DID CALL BACK ONLY TO LET ME KNOW THAT SHE FOUND THE EMAIL. DID I WANT ANYTHING ELSE? I STARTED TO SAY SOMETHING BUT SHE CUT ME OFF AND SAID I WAS ALL SET. NO PROFESSIONAL. VERY RUDE. I HAD TO FIGHT TO GET A REFUND FOR SOMETHING THAT WAS AN ERROR ON THEIR PART. HORRIBLE WAY TO DO BUSINESS.

I placed an order for Tirzepatide and was invoiced for Semiglutide. I have followed up with both the asst. care coordinator and the care coordinator emails as well as a new person I was sent contact info for. I replied to a text for additional information and asked for a correction to my requested medication. I have called the 800 number and left a voicemail. I have yet to have any contact from anyone after 11 days. I’m losing hope that I will get my meds or any reply for an update on a physician appointment. I’m starting to wonder if I just lost my money for nothing.

Update: requested refund on 8/16. We will see if they comply.
No money back but received texts from another care coordinator (still think they are all the same person) and was shipped my meds. They corrected to the correct med I ordered. Won’t continue to use after all this.

For months, I battled my insurance company to get my weight loss medication covered, only to face constant rejections from my primary care doctor. Frustrated, I reached out to MultiMedRx, and their Medical Director, Dr. Francis Essien, was phenomenal. He listened
carefully to my situation and skillfully managed the complicated process to get my Mounjaro prescription approved.

I discovered that weight loss medication approvals often need a specialist’s expertise, something my regular doctor couldn’t provide. Dr. Essien’s specialized knowledge was a game-changer. The MultiMedRx team was thorough, professional, and relentless in working
with my insurance to secure the approval I needed.

I’m incredibly grateful for their exceptional support. If I could, I’d rate MultiMedRx 10 stars! I highly recommend them to anyone dealing with similar obstacles.

I was referred to MultimedRX by a friend who has been a member for a few years. I joined in March of this year to help lose weight after having my baby. In 6 months I have almost achieved my goal weight taking the compounded tirzepatide! The doctors are great and the staff is very helpful and always there to help with any questions I have.

They charged my credit card $199. The receipt stated Semaglutide when I specifically ordered Terzepitide. I called the 800 number 4 times, no one returns calls. I was told via email that I had a doctor's appointment on a specific date and time, but I never received a call.
Update: The meds have been rec'd

Took money. Told Dr was calling on Monday August 4, @ 4:30 pm est . Medicine sent next day.
Doctor NEVER Called! No meds nothinh in the mail.
Sad why? Come on now..
Over weight loss
My experience: Horrible
CynthiaMarsico

I have had nothing but a positivity and support from this company. I started my weight loss treatment 4 weeks ago, and I had a small misunderstanding on the medication. They were quick to find resolution and communication! Matt (lab tech) went above and beyond his normal line of duty to make sure all aspects were handled professionally and quickly! I would 💯 recommend this company to all looking for guidance and support on your weight loss journey!

Went in for A cleanse and weight loss now that I’m done having my babies. Also did allergy testing to find out what foods I was allergic to and getting inflamed from. Amazing Staff, amazing doctors. Would recommend to all my friends and family.

I wrote a review in August of 2024. I would like to rewrite this review as I feel my anxiety was pointed at the company and it was really one individual.

In December of 2023 the company was experiencing growing pains. I had signed up to receive Ozempic for weight loss and my experience was extreme sickness in a very short amount of time. I was frustrated from not getting the follow through I was expecting. A new person with exemplary customer service skills by the name of Jamie contacted me and changed my entire journey. She spent numerous amounts of time to make sure that she trouble shot every aspect of my bad experience. She was a shining star that walked me through these terrible side affects I was experiencing. I moved on to a new medication after stopping Ozempic for two months. Jamie was there again to walk me through this new journey I was about to take on. Unfortunately, there were small and different problems that occurred. I call in one day to speak with her and she didn't answer the phone it was a machine referring you to another number. When I called and had to leave a message. A call was not returned for at least a week.

At this point i wonder if I should move on, and all of a sudden I got a call and from the on the ugliness this gentleman (I use that word loosely) who answered the phone. His name was Matt. He claimed to be a Manager. I stated the issues I had been having getting in contact with anyone. I explained I really needed to speak to Jamie. He preceded to brutally describe her shortcomings with the statement "We fired her and she spent way too much time with everyone." Me coming from an HR background I was repulsed by the defamation of character he exhibited. When I let him know I did not agree with his explanation, but was just disappointed and wanted to speak to a Manager. He was argumentative, set in his ways, and threatened me and said "How would you like me to send your money back to you and have you be on your way?" as he was raising his voice. He then hung up on me. He called back 5 minutes later knowing what he had done to me and lied and said we must have been disconnected. This man should have been fired immediately, if not for anything else, but to put the company at risk. I wanted to know who his Manager was and he said the owner. I never got a call back because it was hidden from the owner.

Needless to say (Robert the owner) was finally notified of my terrible review, and he found his way to call me and speak. He apologized profusely and swore this would never happen again and would handle my case personally, and he has.

I highly recommend Matt be fired and you all enjoy the new and improved team at this office.

My Buddy told me abou

t MMRX....I joined, lost a bunch of weight.
Service was Amazing. thanks to the Doc and Robert!
Will absolutely tell all my guy friends about this service.

A friend recommended MMRX to me, so I joined and successfully lost weight. However, what truly impressed me was the exceptional service. I felt like I gained a supportive friend who guided me effectively throughout my health journey. Thank you to the doctor and to Robert for his excellent service.

My wife started Wegovy first after I saw her good results, she referred me to Preston Wingfield, I started a month later on Oct 2023 by February I had lost 53 lbs, I went from 255 lbs to 202 lbs and I felt great, I didn't get any side effects and I kept to a modest diet. I do recommend it and Preston has great customer service.
Thanks Preston
Daniel D.

I highly recommend Preston. He’s a professional respectful and patient person. He guided me through the process answering all my questions and concerns about Wegovy. I’m happy to say I’ve lost 30 pounds. Before I started the journey I had high blood pressure now I’m medication free and no longer have high blood pressure.
Thank you Preston for helping me look and feel better about myself.

I’M FREE, to do everything I love doing. Back to paddle boarding & biking. After losing almost 40lbs in 120 days. Please follow me for diet & exercise tips. @Lifesgood on ig, fb & YouTube

Love them! They really focus on getting you the medication and care that you need and it is done in an easy, seamless and timely fashion. Also, everyone I’ve dealt with has been very friendly and helpful! Another plus is that they’re more affordable than others! 5 stars for sure!

If I could go back and let the call go to vm, I would. Biggest mistake I made was allowing Preston Wingfield to talk me into trying this program. Not only was I treated poorly, the meds they sent me made me sick for weeks. I’ve taken Mounjaro before and never had any issues. Not only did nobody follow up and check to see how I was doing/feeling, after 3 months they removed me from the program without warning. Adding insult to injury, I get a text and email from Preston trying to sell me more of their “meds.” Run far away from this company!

Great company. Customer service is awesome. You are treated as a person and not a number. I was linked to Dr. Tang who was very thorough and making sure I got all my questions answered during our appointment. I was also linked to care coordinator, Matthew. He’s been very awesome and friendly. I can message him any questions and he always gets back to me quickly. Very impressed with this company. Have referred many friends. Thank you.

GREAT COMPANY AND CUSTOMER SERVICE!!!

You’re not treated like a number like most other companies. You can actually get a hold of a real person every time AND they are respectful and so nice. Doctor Francis is great, is attentive and listens. They have a lifestyle and food coach too which is awesome. The session with her was insightful. They make you do labs to make sure you’re ok. But the lab guy sets everything so all you have to do is go in and they have all your info. Then you’re able to review it on your next appointment. My care coordinator is the sweetest and always answers my questions when I send her a message. I was referred by a friend of mine and have referred people myself. There are no hidden fees. They are upfront about everything! So many other companies have catchy ads to suck you in and at the end of the day it’s crazy all the fees they tack on. This company was totally different. Plus I get credits every time I refer someone. I’ve almost reached my goal which I never thought I would reach on my own. Just wanted to reach out and say thank you!