myBioma Avis 

Wish I'd seen these reviews before purchase , twice I've have asked to give feedback on the experience , now 3 weeks in still waiting on results ! Tried to email , no response email .
Problem with my password , sent a request to reset it , to tack the order, still waiting for link !
Tried calling , dialogue first in German , then English, then told at the end you have to email , talk about going around and around . Could someone from the company have the courtesy to respond , Please ... Bitte ......Colin Mckee order No. 9260

I bought a MYBIOMA microbe test on August 16. It was meant to be delivered by DHL . Their website stated that it may take 14 days to arrive from Vienna.
Although I found this excessively long from one EU country to another I accepted it. It is now 16 days later and the package still has not left Germany according to the DHL tracking site.
I wrote to the company and they sent a standard email saying I would get package this week . The week passed and I am still waiting.
I am writing this negative review because the company states that in order to get a proper result if one is taking prebiotics one must stop them 12 days before. I did this and now my acid levels are back again.
The second email I sent to them came back with an answer to give us another chance and the package will arrive within a week.
If this is their customer care and service I dread to think more about their product.
Sick and disgusted!!

Schnelle Lieferung und Beantwortung meiner Fragen. Den Bericht habe ich mit meinem Hausarzt besprochen, mal sehen, wie die Therapie nun anschlägt. Bin sehr zufrieden.

I don't like giving such a low rating but it's just impossible. I waited literally a month to receive the kit (and I'm in a literal neighbour country, not that it has to fly across the globe). Then, even though the envelope says "priority shipping" to send it back, it took another month to show they finally received in the lab.... And still waiting for them to even process it and give me the results.

It really makes no sense to end up waiting 3 months from order to results for a health check, simply and literally no sense whatsoever. If you need to check your health because you might have some issues, what is the point waiting a quarter of a year for it? Better find some local physical lab.

Mit dem Ablauf und dem Support war ich echt zufrieden! Hatte 2 Fragen zum Ergebnis, die mir sehr schnell beantwortet wurden. Werde die Empfehlungen jetzt umsetzen und bin schon gespannt, ob sich bei meiner Verdauung was ändert :)

Bis heute!!! 8 Wochen keine Auswertung erhalten
und kein Mail möglich, da meine Nachrichten an support atmybioma.com und auch bei infoatmybioma.com auch noch blockiert werden Bleibt nur der Gang zum Anwalt?

Angefangen mit der Bestellung,dem Testkit ,dem Versand (14 Tage aus Deutschland) und der Auswertung (40 Seiten) bin ich sehr zufrieden..
Die Auswertung wirft allerdings einige Fragen auf...Enterotyp 1 (ich esse kaum Fleisch)okay wahrscheinlich aus der Kindheit oder genetisch bedingt.
Dann aber ,ich habe chron.Darmentzündung trotzdem ist bei Entzündung alles okay.
Ich habe Rheuma ,trotzdem ist bei Arthritis alles okay.
Ich soll top fit sein,bin aber oft müde und abgeschlagen..
Einige Ergebnisse stimmen mit meinen Empfinden überein.Ich vertraue dem my Bioma Team und werde die Empfehlungen versuchen umzusetzen...
Insgesamt bin ich zufrieden und finde den Preis des Test sehr gerechtfertigt.
Vielen Dank

Nach unzähligen Arztbesuchen, Ernährungsumstellungen und sonstigem Hokuspokus weiß ich endlich, warum meine Verdauung meinen Alltag so lange unerträglich gemacht hat… Bin bei meiner Recherche auf die Firma myBioma und ihren Mikrobiom-Test gestoßen und bin wirklich dankbar für die umfassende Analyse und die hilfreichen Empfehlungen. Hätte schon beinahe die Hoffnung aufgegeben, dass sich je was ändert an meiner Gesundheit, aber den Test kann ich wirklich jedem empfehlen!

War am Anfang skeptisch was das Produkt anbelangt.
Bin über eine gute Freundin auf die Tests aufmerksam gemacht worden.
Also ,Versuch gestartet und muss sagen - bin bisher sehr zufrieden.
Bestellung lief unkompliziert,Test Kit wurde recht flott zugesandt.
Der Ablauf ist gut und verständlich erklärt.
Hatte dann doch noch einige Problemchen mit der Aktivierung.
Dank der tollen Hilfe einer super lieben und verständisvollen Mitarbeiterin beim Kunden Support konnten alle Fragen schnell gelöst werden 😀.
Dankeschön für die Mühe und vor allem Geduld ☺️.
Bin jetzt schon gespannt auf das Ergebnis.

Super einfacher Prozess! Alles sehr gut beschrieben und habe nicht lange auf die Resultate warten müssen!!
Sehr zu empfehlen

I have to echo the comments I see here. I ordered my test and it had the wrong address. I immediately contacted them to change it and the customer service is so unbelievably slow and ineffective. They told me it had been changed, then I got a confirmation that its going to the wrong address, so I asked them again, of course nothing has arrived. Avoid this company and its tests.

Ordered two weeks ago, said delivery is free. Received a customs bill today for £51.50. I don’t think they filled out the customs form correctly because the value of the item being shipped is close to nothing, it’s a plastic test kit, the price paid is for the service of the testing. But they must have stated the value of the shipped item as above the vat and duty threshold which meant I’d pay VAT as included in the purchase price plus another £51.50 to handle UK customs.

Not accepting package. Will have to pester for a refund. They should disclose that they don’t cover duty which may cost an additional 50% of the testing price. At the new price they aren’t competitive. Zoe is a better deal.

They should also work on accurately filling out the shipping forms, the test kit is likely €5 of the cost, so the duty forms should reflect the same.

What a waste of time and a new annoyance of having to chance for the refund and then find another provider. Don’t buy from here if you live in the UK, or ask them if they can provide information on import fees prior to purchase.

No tracking system for delivery of sample! They told me it’s arrived after I send an email to CS! After a week I received an email that it’s arrived! Now they DELETED MY ACCOUNT! And of course the problem it’s IT!
Horrible company! Never buy anything from them! How can you be sure They analyse your simple if they are even incapable of taking care of their logistics flows? I’m afraid to imagine how their Labo looks like

The company offers orders in Switzerland but in top of the price you will be charged DHL custom fees; also shipment of the sample to them is not free from Switzerland to Austria (34 ChF total on top if the price of the kit). On top of this, results are not fast. No advantage at all for Swiss customers!

Ich bin voll enttäuscht…
In der Auswertung steht dass ich wenigere Fleisch essen soll.
Ich esse gar kein Fleisch und Produkte die mit Tieren zu tun haben ( Ei, Honig, Milchprodukte ) ich bin seit 5 (!!) Jahren vegan!
Ich muss wenigere Fleisch essen… hm…
Ich bin enttäuscht, 150€ für nichts…

3 months waiting for results since i paid for the test. Took nearly 6 weeks for them to receive the sample and then miraculously found it when i wanted a refund, its been 6 weeks now and still no results..A joke of a service, wouldn't recommend them at all.

Still nothing and sample is gone since January , do not use this service as its pathetic

Full refund received 27 3 24

I could not use the code that was supplied, when I contacted them they said that "Unfortunately, your sample was discarded because it was lost in the laboratory." Then they only offered to send me a new one. If I had not contacted them it looks like they would not have informed of what happened. They offered me a free e-book with recipes for the inconvenience

Terrible experience and lackluster customer support