Unfortunately I don't know this young ladies surname but Amy was absolutely amazing. Sorting my individual needs out to allow me to do a solo cruise with my disability wasn't an easy task. She said sh... Voir plus
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Excellent service, and what knowledge was lacking was quickly assisted by the lead sales manager, Emails were responded to as were telephone call backs. Ended up booking with Mycruise due to them co... Voir plus
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From phoning to booking was an easy and very enjoyable experience. Our assistant, Emma, was informative and helpful. As first time cruisers she answered our many questions patiently and helped us by p... Voir plus
L'entreprise a répondu
Very patient and helpful agents Andy and Amy. Answered my many questions without any problems in giving me as much information as I needed as a first time Cruiser. Great deals to be had using MyCru... Voir plus
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À propos de l'entreprise
- Agence de voyages en bateaux de croisière
- Agence de croisières
- Agence d'excursions
- Voyagiste
- Agence de voyages
À propos de MyCruise UK
Écrit par l'entreprise
MyCruise is an independent travel agent working with all the world’s leading cruise lines. The company was originally established in Denmark in 2008 with a focus on arranging the world’s best cruise holidays. Now our UK team, launched in 2023 is based in the heart of the UK cruise industry, Southampton.
Our specialist cruise advisors are ready to provide you with the best possible advice and service to aid you in booking your next cruise holiday. Whether you wish to call, chat, email or drop into our local office we are here to help.
Price Guarantee
Our Price Guarantee means you won't find our cruises cheaper with any of our competitors.
If you find a cruise at a lower price with a competitor, we'll match the price immediately.
Coordonnées de contact
2nd Floor, 14/15 Brunswick Place, SO15 2AQ, Southampton, Royaume-Uni
- 023 8168 1605
- info@mycruise.co.uk
- mycruise.co.uk
4,8
Excellent
248 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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We booked to go on the Iona this month…
We booked to go on the Iona this month around 3 months ago. At the time I mentioned we had a fold up mobility scooter. I was told this was fine and there would be no issues. We sent back our form to P&O for medical requirements confirming we had a mobility scooter and that we needed an evacuation chair. We then got an email from P&O saying that they didn't have any spare evacuation chairs and we couldn't go on the cruise and to contact the travel agent to book another cruise. We tried this and kep coming across obstacles where you now have to have an accessible room as well as an evacuation chair. This has proving to be almost impossible. We were offered cruises we didn't want to go on IE Cold Countries instead of warm and older ships. The biggest issue I have is that we informed MyCruise right at the beginning we would be bringing a mobility scooter with us. They say the rules only changed on the 10/09/2024 although the cruises have been selling for over a year. Now we've reluctantly accepted a cruise a year away on a old ship going to places we wouldn't have chosen. What they should of done is given our money back so we could choose a different cruise with a different company.
4 octobre 2024
Réponse de MyCruise UK
We are sorry to hear that you were disappointed with the service you have received.
At the time of booking in July 2024, all advice provided by our team was in line with the P&O terms and conditions relating to your booking and medical needs. Unfortunately, as you say P&O made a change to their accessibility policy with regards to mobility scooters on the 10th September 2024.
We do advice customers with mobility needs to complete their medical forms as soon as possible at the time of booking. This helps ensure that your needs can be met and any challenges we may face come to light as early as possible. Unfortunately, where you sent your medical form into P&O after the policy change, the P&O team had to act within their new policy requirements.
As per the P&O Cruises terms and conditions, a free-of-charge cruise move was offered by P&O as a gesture of goodwill due to their policy change.
Having looked at your booking and the many support calls once we were made aware of the issue, we can see that our team went above and beyond to resolve the matter for you and checked on many different sailings for availability. As it was proving difficult to find late availability, we made you aware of all sailings which did have availability to ensure you had as much choice as possible. Some of these sailings appear to have not been to your preference and we are sorry to hear that however, we will always make clients aware of all their options in these situations so they can make informed decisions. Following a call with you and after discussing the difficulty in finding last-minute availability at your agreement our team were then also happy to explore options which were departing at later dates to try and find a more suitable sailing for your preferences.
We are however happy that we were able to get you re-booked onto a sailing which did meet your preference at the time of processing the cruise move for you. As always, our team will remain on hand should you need any further assistance with your booking.
Réponse de MyCruise UK
Dear S G,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Tessa // MyCruise
Emma was amazing
Emma was amazing!
Fantastic customer service and very helpful.
Would definitely recommend.
17 septembre 2024
Réponse de MyCruise UK
Dear Jennifer,
Thank you so much for your review of MyCruise. We highly appreciate that you want to share your experience, and we're happy to hear that your booking with us has been an excellent experience.
We deeply appreciate your recommendation and hope to get the chance to assist you with more travel adventures at sea in the future :)
Best regards,
Tessa // MyCruise
Réponse de MyCruise UK
Thank you so much for your review of MyCruise! We are delighted that you had a great experience talking to Nigel and Sam, and that the service was top-notch.
We hope to assist you with your next cruise in the future.
Best regards,
Tessa // MyCruise
Réponse de MyCruise UK
Dear Ronald,
Thank you very much for your review of MyCruise. We truly appreciate your feedback and are happy to hear that you received great service from us.
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Tessa // MyCruise
Réponse de MyCruise UK
Dear Michelle,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Tessa // MyCruise
Good communication and very helpful and…
Good communication and very helpful and knowledgeable.
14 août 2024
Réponse de MyCruise UK
Dear Danielle,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :-)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Tessa // MyCruise
Good communication and a quick comeback…
Good communication and a quick comeback with answers to your inquiry, easy to book and very helpful,
2 août 2024
Réponse de MyCruise UK
Dear John,
Thank you so much for your review of MyCruise. We highly appreciate that you want to share your experience, and we're happy to hear that your booking with us has been an excellent experience.
We deeply appreciate your recommendation and hope to get the chance to assist you with more travel adventures at sea in the future :-)
Best regards,
Tessa // MyCruise
Réponse de MyCruise UK
Dear Denise,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :-)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Tessa // MyCruise
Happy with person I spoke with
6 août 2024
Réponse de MyCruise UK
Dear Maureen,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :-)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Tessa // MyCruise
Réponse de MyCruise UK
Dear Tracy,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :-)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Tessa // MyCruise
Emma was polite
Emma was polite, delightful and so helpful it was a pleasure to do business with her
22 juillet 2024
Réponse de MyCruise UK
Dear Jan,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from Emma :-)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Tessa // MyCruise
The operator was very knowledgeable
The operator was very knowledgeable, polite and helpful.
23 juillet 2024
Réponse de MyCruise UK
Dear Lynne,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :-)
We hope to assist you with more travel adventures in the future!
Best regards,
Sarah // MyCruise
Experience was great from beginning to end
Experience was great from beginning to end at this stage
22 juillet 2024
Réponse de MyCruise UK
Dear Finbar,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :-)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Sarah // MyCruise
Réponse de MyCruise UK
Dear Maureen,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :-)
We hope to assist you with more travel adventures in the future!
Best regards,
Sarah // MyCruise
Well the booking was good and I will…
Well the booking was good and I will use you again but until the cruise is completed and the reservation venue is experienced I reserve my judgment until then
10 juillet 2024
Réponse de MyCruise UK
Dear David,
Thank you so much for your review of MyCruise. We highly appreciate that you want to share your experience, and we're happy to hear that your first booking with us has been a good experience.
We deeply appreciate your recommendation and hope to get the chance to assist you with more travel adventures at sea in the future :-)
Best regards,
Sarah // MyCruise
Réponse de MyCruise UK
Dear Jasper,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience.
Best regards,
Sarah // MyCruise
Réponse de MyCruise UK
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :-)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Sarah // MyCruise
No hassle booking.
Booking process was simple. Response to questions and emails was excellent. Even got a free upgrade so very happy indeed.
5 juillet 2024
Réponse de MyCruise UK
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :-)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Sarah // MyCruise
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