Unfortunately I don't know this young ladies surname but Amy was absolutely amazing. Sorting my individual needs out to allow me to do a solo cruise with my disability wasn't an easy task. She said sh... Voir plus
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Excellent service, and what knowledge was lacking was quickly assisted by the lead sales manager, Emails were responded to as were telephone call backs. Ended up booking with Mycruise due to them co... Voir plus
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From phoning to booking was an easy and very enjoyable experience. Our assistant, Emma, was informative and helpful. As first time cruisers she answered our many questions patiently and helped us by p... Voir plus
L'entreprise a répondu
Very patient and helpful agents Andy and Amy. Answered my many questions without any problems in giving me as much information as I needed as a first time Cruiser. Great deals to be had using MyCru... Voir plus
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À propos de l'entreprise
- Agence de voyages en bateaux de croisière
- Agence de croisières
- Agence d'excursions
- Voyagiste
- Agence de voyages
À propos de MyCruise UK
Écrit par l'entreprise
MyCruise is an independent travel agent working with all the world’s leading cruise lines. The company was originally established in Denmark in 2008 with a focus on arranging the world’s best cruise holidays. Now our UK team, launched in 2023 is based in the heart of the UK cruise industry, Southampton.
Our specialist cruise advisors are ready to provide you with the best possible advice and service to aid you in booking your next cruise holiday. Whether you wish to call, chat, email or drop into our local office we are here to help.
Price Guarantee
Our Price Guarantee means you won't find our cruises cheaper with any of our competitors.
If you find a cruise at a lower price with a competitor, we'll match the price immediately.
Coordonnées de contact
2nd Floor, 14/15 Brunswick Place, SO15 2AQ, Southampton, Royaume-Uni
- 023 8168 1605
- info@mycruise.co.uk
- mycruise.co.uk
4,8
Excellent
248 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de MyCruise UK
Thank you for your feedback of booking with MyCruise. We appreciate that you wanted to share your experience, and we're happy to hear that your booking with us has been an excellent experience.
Thank you for your recommendation and we hope to get the chance to assist you with more travel adventures at sea in the future :)
Best regards,
MyCruise UK
Very good service
10 décembre 2024
Réponse de MyCruise UK
Thank you for your feedback of booking with MyCruise. We appreciate that you wanted to share your experience, and we're happy to hear that your booking with us has been an excellent experience.
Thank you for your recommendation and we hope to get the chance to assist you with more travel adventures at sea in the future :)
Best regards,
MyCruise UK
The booking process was good
The booking process was smooth, We were given clear options by Andy to personalise our trip. we are clear about what we have booked and are happy.
23 novembre 2024
Réponse de MyCruise UK
Dear Paula
Thank you so much for your review of MyCruise! We are delighted that you had a great experience talking to Andy, and that the service was top-notch.
We hope to assist you with your next cruise in the future.
Best regards,
Tessa // MyCruise
Great cruise advice and insight into Explora 2
Andy was excellent in his advice and really listened to my cruise requirements. I received great quotes quickly and booked an amazing cruise within 24 hours that I was truly happy with. His guidance and knowledge made me feel comfortable in my decision and the money I was spending. Many thanks.
22 novembre 2024
Réponse de MyCruise UK
Dear Jeanette,
Thank you so much for your review of MyCruise! We’re pleased to hear that you’ve received great service and that Andy has been a big help with your cruise booking.
We hope you have a wonderful trip, and we look forward to hearing about it next time :)
Best regards,
Tessa // MyCruise
Emma was very helpful and gave me…
Emma was very helpful and gave me plenty of time to ask questions and clarify points. She called me back at the agreed time and again gave me updates and explained everything to me in detail. Will use again.
21 novembre 2024
Réponse de MyCruise UK
Thank you so much for your review of MyCruise! We are delighted that you had a great experience talking to one of our staff and that the service was top-notch.
We hope to assist you with your next cruise in the future.
Best regards,
MyCruise
Efficient and helpful staff
Emma was warm and friendly to chat with about my requirements, as well as remaining professional throughout.
She was prompt with responses and patient whilst I had difficulties during the payment process
19 novembre 2024
Réponse de MyCruise UK
Thank you so much for your review of MyCruise! We are delighted that you had a great experience talking to one of our staff and that the service was top-notch.
We hope to assist you with your next cruise in the future.
Best regards,
MyCruise
My Cruise UK- Excellent service by Nigel Pettitt.
Nigel Pettitt agent at My Cruise UK was incredibly helpful, friendly and well informed. He gave me the best deal, sent through the quote and booking details promptly.
I recommend Nigel highly and am looking forward to my cruise in January with Cunard.
19 novembre 2024
Réponse de MyCruise UK
Thank you so much for your review of MyCruise! We are delighted that you had a great experience talking to one of our staff and that the service was top-notch.
We hope to assist you with your next cruise in the future.
Best regards,
MyCruise
Agent went to a lot of bother to get us…
Agent went to a lot of bother to get us a fabulous cruise Thank you very much Excellent service
12 novembre 2024
Réponse de MyCruise UK
Thank you so much for your review of MyCruise! We are delighted that you had a great experience talking to one of our staff and that the service was top-notch.
We hope to assist you with your next cruise in the future.
Best regards,
MyCruise
Very Helpful and Efficient
Very pleased with the service provided by the efficient booking agent who was very helpful. Will definitely use this company again to book our future cruises.
14 novembre 2024
Réponse de MyCruise UK
Dear Joan,
Thank you so much for your review of MyCruise! We are delighted that you had a great experience talking to one of our staff, and that the service was top-notch.
We hope to assist you with your next cruise in the future.
Best regards,
Tessa // MyCruise
Réponse de MyCruise UK
Dear Phillip,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Tessa // MyCruise
Excellent Service
From phoning to booking was an easy and very enjoyable experience. Our assistant, Emma, was informative and helpful. As first time cruisers she answered our many questions patiently and helped us by providing us with the options that best suited our needs and budget. Very highly recommended will be coming back to MyCruise.UK again
31 octobre 2024
Réponse de MyCruise UK
Dear Penny,
Thank you so much for your review of MyCruise. We highly appreciate that you want to share your experience, and we're happy to hear that your first booking with us has been an excellent experience.
We deeply appreciate your recommendation and hope to get the chance to assist you with more travel adventures at sea in the future :)
Best regards,
Tessa // MyCruise
Excellent customer service
Excellent customer service. Andy was the best from quote to sale 1 hour .impressive
5 novembre 2024
Réponse de MyCruise UK
Dear Chris,
Thank you so much for your review of MyCruise. We’re happy to hear that you received great and efficient service from Andy. We wish you a wonderful trip!
Best regards,
Tessa // MyCruise
Emma was fantastic
Emma was fantastic. Nothing was too much trouble.
We were booking a last minute cruise and she went above and beyond to make sure all my requests were fulfilled.
Will definitely be using Emma in future.
Thank you so much.
5 novembre 2024
Réponse de MyCruise UK
Dear KP,
Thank you for your review of MyCruise. We’re happy to hear that you received great service from Emma and that she was able to help you find a trip. We wish you a wonderful journey and look forward to assisting you again in the future.
Best regards,
Tessa // MyCruise
Réponse de MyCruise UK
Dear Matthew,
Thank you so much for your review of MyCruise. We appreciate that you want to share your experience, and we're happy to hear that you have been met by great service from us :)
We wish you a safe journey and hope to assist you with more travel adventures in the future!
Best regards,
Tessa // MyCruise
Despite being told that the only cruise…thank my lucky stars
Despite being told that the only cruise I’d getatsuch a late date for Christmas would be a rowing boat round Dover harbour My cruise came up trumps in 24 hours great service lovely helpful staff
30 octobre 2024
Réponse de MyCruise UK
Dear Raymond,
Thank you so much for your great review of MyCruise. We’re thrilled to have been able to help. A rowing boat trip in Dover Harbour doesn’t exactly sound like the most exciting way to spend Christmas, so we’re glad we could assist and that you now have the chance to travel. Have a wonderful trip! We look forward to helping with future journeys as well.
Best regards,
Tessa // MyCruise
Réponse de MyCruise UK
Dear Roger,
Thank you for your review of MyCruise. We’re glad to hear that you experienced quick and efficient service with us. Have a wonderful trip, and we look forward to assisting you in the future.
Best regards,
Tessa // MyCruise
Andy has always been a well experienced…
Andy has always been a well experienced guy in the cruise industry
24 octobre 2024
Réponse de MyCruise UK
Dear Nathaniel,
Thank you for your review of MyCruise. We’re pleased to hear that you received great service from Andy. We’re just as happy with our colleagues as you are!
Have a wonderful trip!
Best regards,
Tessa // MyCruise
Excellent communication abd service
Excellent communication abd service, Emma was wonderful
22 octobre 2024
Réponse de MyCruise UK
Dear Themis,
Thank you so much for your review of MyCruise! We are delighted that you had a great experience talking to Emma, and that the service was top-notch.
We hope to assist you with your next cruise in the future.
Best regards,
Tessa // MyCruise
Helpful, informative and knowledgeable service
It’s the 2nd time I’ve booked with MyCruise and I have found the whole process from initial enquiry to sailing seamless. Helpful friendly, knowledgable and informative staff, that guided this newbie through her first cruise. Mycruise is now my go to for any cruise enquiries and bookings.
15 octobre 2024
Réponse de MyCruise UK
Dear Susan,
Thank you so much for your wonderful review of MyCruise! We’re thrilled to hear that you've found a love for our company and for cruising. It’s always a pleasure to see “newbies” turn into “experts.” We look forward to helping you with your next adventure.
Best regards,
Tessa // MyCruise
Réponse de MyCruise UK
Dear Toni,
Thank you for your review of MyCruise.
We’re glad to hear that you like our website! If you have any questions or need assistance with anything, please feel free to give us a call.
Best regards,
Tessa // MyCruise
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