Unfortunately I don't know this young ladies surname but Amy was absolutely amazing. Sorting my individual needs out to allow me to do a solo cruise with my disability wasn't an easy task. She said sh... Voir plus
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Excellent service, and what knowledge was lacking was quickly assisted by the lead sales manager, Emails were responded to as were telephone call backs. Ended up booking with Mycruise due to them co... Voir plus
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From phoning to booking was an easy and very enjoyable experience. Our assistant, Emma, was informative and helpful. As first time cruisers she answered our many questions patiently and helped us by p... Voir plus
L'entreprise a répondu
Very patient and helpful agents Andy and Amy. Answered my many questions without any problems in giving me as much information as I needed as a first time Cruiser. Great deals to be had using MyCru... Voir plus
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À propos de l'entreprise
- Agence de voyages en bateaux de croisière
- Agence de croisières
- Agence d'excursions
- Voyagiste
- Agence de voyages
À propos de MyCruise UK
Écrit par l'entreprise
MyCruise is an independent travel agent working with all the world’s leading cruise lines. The company was originally established in Denmark in 2008 with a focus on arranging the world’s best cruise holidays. Now our UK team, launched in 2023 is based in the heart of the UK cruise industry, Southampton.
Our specialist cruise advisors are ready to provide you with the best possible advice and service to aid you in booking your next cruise holiday. Whether you wish to call, chat, email or drop into our local office we are here to help.
Price Guarantee
Our Price Guarantee means you won't find our cruises cheaper with any of our competitors.
If you find a cruise at a lower price with a competitor, we'll match the price immediately.
Coordonnées de contact
2nd Floor, 14/15 Brunswick Place, SO15 2AQ, Southampton, Royaume-Uni
- 023 8168 1605
- info@mycruise.co.uk
- mycruise.co.uk
4,8
Excellent
248 avis
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A répondu à 100 % de ses avis négatifs
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Superb service, amazing itinery, great price
Nigel did an amazing job amending our booking to include a short stay in Dubai at the start of the holiday. All hotels and flights appear to be excellent and the overall price was superb value.
9 février 2026
Réponse de MyCruise UK
Dear Phil,
Thank you so much for your wonderful feedback 🙏
We’re thrilled to hear that Nigel was able to adjust your booking seamlessly and include a short stay in Dubai. It’s fantastic that all hotels and flights met your expectations and that you found the overall price excellent value. At MyCruise, we aim to provide tailored itineraries and great service, so it’s wonderful to know this made a difference for your holiday.
We look forward to helping you plan your next trip ✨
Best regards
Cecilia
MyCruise
It was a pleasure to book through…
It was a pleasure to book through MyCruise
Nigel was so helpful & explained everything as we went through the package. There were a few changes needed but Nigel sorted these out. Looking forward to our Cruise & stay holiday & would recommend them for your next cruise package
2 février 2026
Réponse de MyCruise UK
Dear Mr. Douglas,
Thank you so much for your kind feedback 🙏
We’re delighted to hear that Nigel was so helpful and guided you clearly through your cruise package, ensuring all changes were sorted smoothly. It’s wonderful to know you’re looking forward to your cruise and stay holiday, and we truly appreciate your recommendation. At MyCruise, we strive to make the booking process simple and enjoyable for all our customers.
We look forward to assisting you with your next cruise adventure ✨
Best regards
Cecilia
MyCruise
Friendly and efficient
1 février 2026
Réponse de MyCruise UK
Hi James,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Great Customer Support at Mycruise
I booked a Royal Caribbean cruise online for my wife and myself with mycruise . During the booking process the cabin I’d chosen was removed from the booking as someone else had beaten me in booking it and so I had to go back and choose a new cabin.
30 minutes after completing the booking , I had concerns that when choosing a new cabin, the entries I had made in the original booking re my Loyalty Crown and Anchor reference numbers were not retained. So I contacted mycruise customer support and spoke to a women called Thea and asked her to see if our Crown and Anchor details had been recorded on the booking. She confirmed that they were not there, but offered to add them to my booking and then she contacted Royal Caribbean to ensure that the discount I should have received as a Crown and Anchor Diamond member was added to my invoice. I was very impressed with Thea’s help in this matter.
29 janvier 2026
Réponse de MyCruise UK
Dear Michael,
Thank you so much for taking the time to share your experience 🙏
We’re thrilled to hear that Thea was able to assist you so efficiently and ensure that your Crown and Anchor Diamond benefits were correctly applied to your booking. It’s wonderful to know that her attention to detail and proactive support made the process smooth and stress-free for you. Providing exceptional customer service is something we take great pride in at MyCruise, and we’re delighted that it made such a positive difference for your cruise planning.
We look forward to helping you with many more trips in the future ✨
Best regards
Cecilia
MyCruise
Great in understanding of my requests
Great in understanding of my requests. Immediate response with nothing unanswered.
21 janvier 2026
Réponse de MyCruise UK
Dear Danie,
Thank you so much for your wonderful feedback 🙏
We’re delighted to hear that your requests were fully understood and that you received immediate responses with nothing left unanswered. Providing clear and efficient support is exactly what we aim for at MyCruise.
We look forward to assisting you again on your next trip ✨
Best regards
Cecilia
MyCruise
Nigel was very helpful and…
Nigel was very helpful and knowledgeable, told me all about the trip and how amazing it’s going to be , great service thank you Nigel
13 janvier 2026
Réponse de MyCruise UK
Hi Julie,
Thank you so much for your kind words!
We’re delighted to hear that Nigel was helpful and knowledgeable, and that he could share all the details about your upcoming trip. It’s wonderful to know you felt well taken care of - we’ll make sure Nigel sees your lovely feedback!
Wishing you an amazing cruise experience ✨
Kind regards
Cecilia // MyCruise
Amy at my cruise was so professional
Amy at my cruise was so professional
Very informative was a pleasure to deal with Top Marks 👍
9 janvier 2026
Réponse de MyCruise UK
Hi Steve,
Thank you for your lovely feedback!
We’re so happy to hear that Amy provided professional and informative service, and that it was a pleasure dealing with her. Your kind words mean a lot - we’ll be sure to pass on your Top Marks to her!
Kind regards
Cecilia // MyCruise
Very happy with service will use again
30 octobre 2025
Réponse de MyCruise UK
Hi David,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Nothing too much trouble for Nigel!
Talking to someone very friendly & knowledgeable about cruising was a big plus and nothing was too much trouble for Nigel Pettitt, who explored and improved our opportunities wherever possible!
9 janvier 2026
Réponse de MyCruise UK
Hi John,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that Nigel made such a positive impression and that his friendly and knowledgeable assistance helped enhance your cruise experience. It’s fantastic to know that nothing was too much trouble and that he could explore every opportunity to make your journey even better.
We really appreciate you taking the time to share this and look forward to helping you plan more amazing cruises in the future 🚢✨
Kind regards
Cecilia // MyCruise
Réponse de MyCruise UK
Hi Nicole,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Réponse de MyCruise UK
Hi Carol,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Adventure before Dementia
Easy navigation of website. Solo accomodation available. Friendly staff.
27 décembre 2025
Réponse de MyCruise UK
Hi Elaine,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Easy to use the website and great…
Easy to use the website and great customer service.
1 janvier 2026
Réponse de MyCruise UK
Hi,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Convenient to order the cruise plan
22 décembre 2025
Réponse de MyCruise UK
Hi Xin Shi,
Thank you for your feedback! We’re glad you found it convenient to book your cruise plan. It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Nigel was fantastic he had everything…
Nigel was fantastic he had everything sorted for us and changes was dealt with no problem. Will recommend you to everyone who asks. 5 Star
19 décembre 2025
Réponse de MyCruise UK
Hi,
Thank you so much for your kind review! We’re delighted to hear that Nigel could help and that everything went smoothly. We really appreciate your recommendation.
Best regards,
Cecilia // MyCruise
Very disappointing customer service, eventually resolved
Very disappointing customer service and poor handling of transfers.
We booked a cruise through MyCruise and paid extra for private transfers (£105 in total). Unfortunately, one of the transfers we had already paid for (Cruise to Hotel – £29) was not provided at all. On the day, the driver advised there was an error with the booking and could not complete the service.
My wife was unwell at the time, we were in a foreign country, and there was no clear way to contact MyCruise for urgent support, as the booking had been made by them. We were forced to arrange and pay for our own taxi simply to get to the hotel safely.
To make matters worse, another transfer (Hotel to Airport) had been incorrectly scheduled for a time that would likely have caused us to miss our flight, had I not noticed and intervened.
I raised a formal complaint and requested a refund only for the transfer that was not provided. After waiting over 10 days, I have received no response at all.
This is not about the money — it’s about principle and customer care. For a company specialising in cruise holidays, the lack of communication and failure to resolve a simple issue is extremely disappointing. I would not book through MyCruise again.
UPDATE:
Following this review, I was contacted by a manager on behalf of the directors and subsequently by Andreas, who helped locate where the refund had been processed to. The £30 refund for the transfer that was not provided has now been received.
I appreciate the follow-up calls, apology, and eventual resolution. However, it is worth noting that this only occurred after public reviews were posted, and after an extended period with no response to the original complaint.
I have updated this review to reflect that the matter was ultimately resolved.
2 décembre 2025
Avis spontané
Réponse de MyCruise UK
Hi Stuart,
Thank you for taking the time to leave a review, and we’re very sorry to hear about your experience.
We understand how upsetting this situation must have been, particularly with your wife being unwell and the transfer not going ahead as planned while you were abroad.
This is clearly not the experience we want our customers to have.
The missed Cruise to Hotel transfer was refunded, and your feedback has been shared internally so we can review what went wrong and improve our processes going forward.
We appreciate you sharing your experience and regret that this affected your overall impression of MyCruise.
Best regards,
MyCruise UK
Fake offers classed as "Technical…
Fake offers classed as "Technical Errors" Very suspicious
12 décembre 2025
Réponse de MyCruise UK
Dear Mark,
Thank you for taking the time to leave a review. We are genuinely sorry for the frustration caused by this situation.
The issue you experienced was the result of a genuine technical pricing error, not an intentional or misleading offer. While such errors are rare, they can unfortunately occur. In this case, the revised offer you received was still at a very competitive and significantly reduced rate, provided specifically as compensation for the error that occurred in connection with this cruise line on that day.
We made every effort to respond quickly, take responsibility, and offer a solution-oriented approach, which resulted in an alternative offer that you chose to accept. Transparency and fair treatment of our customers are extremely important to us.
We regret that this experience has affected your confidence in our company. Your feedback is taken seriously, and we are continuously working to improve our systems and communication to prevent similar situations in the future.
Should you wish to discuss this further, we would welcome the opportunity to do so directly and address any remaining concerns.
Best regards,
Cecilia // MyCruise
Booking on the phone
We did the booking on the mobile but talking with Amy from Pool. She gave us the information we need it. I hope will be nice on the cruise.
2 décembre 2025
Réponse de MyCruise UK
Hi Mihaela,
Thank you for your kind words! 😊 We’re glad to hear that Amy could provide you with all the information you needed during your booking. We hope you have a wonderful and memorable time on your cruise!
Best regards,
Cecilia // MyCruise
Exelent service from My Cruise UK
Fantastic service and helped with finding ,booking our cruise will use them again.
8 décembre 2025
Réponse de MyCruise UK
Hi Tony,
Thank you so much for your kind words! 😊 We’re delighted to hear you had a fantastic experience with us and that we could help you find and book your cruise.
Best regards,
Cecilia // MyCruise
I cannot praise Amy highly enough
I cannot praise Amy highly enough, for her very professional help in making sure I got my cruise booking the way I wanted it.
Mycruise is now definitely my go-to cruise agent.
14 novembre 2025
Réponse de MyCruise UK
Hi Michael,
Thank you so much for your wonderful review!
We’re thrilled to hear that Amy provided such professional and attentive help to ensure your cruise booking was exactly as you wanted. It means a lot to us that MyCruise is now your go-to cruise agent – we look forward to helping you with many more trips in the future.
Best regards
Cecilia // MyCruise
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