myDelibox Avis 

704
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 2 sur 5 étoiles

The worst online Italian grocery order I’ve ever received. Items were carelessly packed, with cans of soft drinks thrown into thin plastic bags instead of proper protective packaging; one leaked and s... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We ordered a selection of good quality pasta shapes (some of which you cannot find in an ordinary supermarket) and Mutti sauce,they all arrived well packaged in two cardboard boxes,on time with no fau... Voir plus

Noté 5 sur 5 étoiles

Parcel delivered by Parcel force and even if the packages what expected in 6/8 working days as mentioned in the website (standard delivery)I received mine in only two days. Jars was packed with ex... Voir plus

Noté 5 sur 5 étoiles

This is my 2nd or 3rd order from MyDeliBox Love ordering from MyDeli box my mamma loves the Bondi and they are very hard to get in any deli shops so thank you for always having these In Stock and the... Voir plus

À propos de l'entreprise

  1. Épicerie italienne

Écrit par l'entreprise

MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

704 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 71 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,5

Tous les avis

(704)

61 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very good choice!

I'm italian and I'd like to get some products from my country. On mydelibox I can get some.products I can't find in the shops around me and the prices are very good!

24 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Scandalous poor customer service and…

Scandalous poor customer service and attention to the customer in general. Ordered with next day delivery and Fedex damaged the parcel. Had a call from them saying the parcel is now leaking so they are not going to deliver it. I immediately contacted Mydelibox which did NOTHING for me! Emailed them numerous times in the past 3 days informing them about this and requesting a replacement. NO, replacement! Had a reply they are awaiting for Fedex to confirm. They did not even bother to check the tracking otherwise they would have seen the the parcel status has not updated since 2 days. So I have to wait for Fedex to have the time to confirm and if it takes 1,2,3 weeks I will have to wait to receive, MAYBE, another parcel with what I paid for?? This is so not Customer care oriented. This company has a lot to learn on how to treat their customers.

15 mai 2024
Avis spontané
Logo de myDelibox

Réponse de myDelibox

Hello, Cinzia. Thanks for your order and sorry for what has happened to you. Please note you already ordered several times in the past from us, and we always assisted you promptly and professionally. In this specific case there was an issue with the courier, and we did take care of it as well.
When you say mydelibox did nothing for you, you know this is not true and it is not fair to report such a thing here. We apologized multiple times, we refunded you the entire order value, and we offered a voucher for a new order, which you did use and then suddenly you cancelled it. We explained also multiple times we are unable to send you a replacement.
We hope you reconsider this review and we wish you all the best.
myDelibox

Noté 5 sur 5 étoiles

Very pleased

Very pleased, I have a very good knowledge of the Italian products as been resident for long years. As always from packaging to doorstep delivery, it's just fantastic to be able to taste the delicacies of good products which is barely unavailable, so 5 stars ,keep doing the good job !!maybe introducing more products with convenient prices for customers and your business as well

24 avril 2024
Noté 5 sur 5 étoiles

Products are with a long shelf life…

Products are with a long shelf life which is good especially if you are s single person, so you don't have to rush eating everything quickly. Free standard delivery one week time which is fine.
Would have loved a first order discount but I didn't get one.

24 avril 2024
Noté 5 sur 5 étoiles

My order arrived just in time for…

My order arrived just in time for Easter as was promised. Packaging was very well done,no damaged items, considering that easter Colomba and paste are quite fragile items.As always prices were excellent. Quality is always the best. Absolutely happy with this company. Braviiii

26 mars 2024
Noté 4 sur 5 étoiles

MyDeli Box is stil value for money

MyDeli Box is stil value for money, although there are now other sites selling authentic goods in a similar set up. The free postage on goods has risen to a £60 spent which is unfortunate

2 janvier 2024
Noté 1 sur 5 étoiles

Still haven’t received the box

Rubbish service from the delivery company.
Ordered back in december and still haven’t received the box.
Awful

2 janvier 2024
Logo de myDelibox

Réponse de myDelibox

Hello. Sorry to read this. Please note the courier delivered your order yesterday, the 9th right after this review was written.
When you ordered the 20th of December, you selected as delivery option "expected delivery 4th - 11th of January 2024" . You were aware from the beginning about the delivery time frame, so it should not be a surprise. We hope you can give us another chance. We PM you.

Noté 5 sur 5 étoiles

Be careful with delivery

The products I ordered arrived intact and well packaged. Too bad the short expiry date on some of them. Unfortunately I have to make a complaint about the delivery: the courier did not respond after ringing from the building's intercom and left the package in front of the door of an apartment on a different floor. Fortunately, not seeing anyone arrive, I took a tour of the various floors of the building. The package was left at flat number 27 instead of 29.

24 novembre 2023

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