My Liquorice Avis 

178
TrustScore 4.5 sur 5

4,4

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Noté 5 sur 5 étoiles

Fantastic company and I would say the prices are very fair, the bags of liquorice are actually bigger than they look on the website aswell which is nice. Super tasty liquorice and excellent customer s... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The product range and quality is superb! Always well packed and super-fast delivery. I have placed a few orders and, not embarrassed to say, tried quite a few different products. In particular, the ch... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m always a bit cautious with companies that constantly pop up on my Instagram. I’ve been tempted before, tried a fudge company, and it was rubbish, so I wasn’t expecting too much this time... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

So I ordered from this company Received my confirmation email & waited patiently for my goods! I’ve been promised 2 different dates of expected delivery . Apparently the delay is because... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de bonbons

Écrit par l'entreprise

For many, Liquorice is just black liquorice wheels or liquorice allsorts. For us, at My Liquorice, it is so much much more. We are dedicated to supplying our customers with the best liquorice from all around the world. We have a large range available exclusively online and are adding to our range daily. Whether you like extremely salty liquorice or sweet and chewy there is something for everyone at MyLiquorice.co.uk


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

178 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,4

Tous les avis

(178)

77 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Terrible customer service

Cancels some of my order without even an apology email, then will ignore you. Terrible customer service, you would expect amazing customer when spending so much money.

21 novembre 2022
Avis spontané
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Réponse de My Liquorice

We did unfortunately have to cancel 1 small bag (150g) in your 7 bag (2400+g) order (due to issues with stock delivery) and an e mail regarding the refund is sent out automatically.
I understand that you are not happy about the missing bag and the system E mail.
However when you contacted us regarding it, staff explained and apologised immediately.
In fact all your e mails have been answered, with explanations and apologies. We did not ignore you - we never ignore customers, but it may take a day or two if it is non-urgent and we are busy. I could post the E mails below eg
customer -"I'm really disappointed that you didn't email and just refund. This is terrible customer service. I would of expected an email prior to a refund notification. This is a gift which is now ruined"
my liquorice -"I’m sorry you were disappointed but we do send out an e mail when we refund . Perhaps it went into your SPAM box?
Unfortunately stock is very hard to obtain in the Uk at the moment . Often we have orders which arrive minus items and I appreciate it is annoying .
Sometimes we hold orders if stock is due to arrive imminently. If it doesn’t then arrive, turns up damaged or is out of stock everywhere in the Uk ( due to some manufacturing issue) then there is nothing we can do but refund . We refund promptly and an E mail is generated automatically . We do not substitute as no two items are alike .
Apologies again"

Noté 5 sur 5 étoiles

Delicious with a good range

Delicious with a good range

Order arrived a little slower than anticipated, but there was a postal strike going on at the time so I hardly fault my Liquorice for that. They have a good selection of both sweet and salty liquorice which is nice as I've had a hard time finding very salt liquorice.

23 septembre 2022
Avis spontané
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Réponse de My Liquorice

Thank you for your kind comments and patience during the Postal Strikes

Noté 5 sur 5 étoiles

Great company great liquorice,

Great company great liquorice, I wanted a delivery to go to my son down south , and the arranged all that for me, bought from here many times, wouldn't buy liquorice anywhere else. Will be ordering for Xmas soon , many thanks for your help.

16 septembre 2022
Avis spontané
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Réponse de My Liquorice

Thank you for your custom, we are a small company and the lovely reviews make it worth while :)

Noté 1 sur 5 étoiles

Packaging

The presentation package is pretty but excessive making the liquorice a very expensive purchase.

28 février 2022
Avis spontané
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Réponse de My Liquorice

Thank you for your review of our packaging on a gift box containing several different kinds of liquorice. I wonder if you could please comment also on how easy the ordering was ? how the service was ?whether the delivery was quick ? and whether the Liquorice was fresh and tasty :) ?

Noté 5 sur 5 étoiles

I ordered for the first time with you n…

I ordered for the first time with you n my order was super quick to arrive..I definitely will be ordering again!
I bought them for my dad who just loves Liquorice n for a dear friend in Virginia U.S.A..Thank you Mandy

26 février 2022
Avis spontané
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Réponse de My Liquorice

Thank you so much for your kind comments . Join our Rewards Scheme to save money on future orders by clicking on the pink pop up button on Myliquorice.co.uk :)

Noté 5 sur 5 étoiles

Great tasting products …

Received a gift box as a birthday present. Second time I've been gifted liquourice from My Liquourice and been extremely happy both times. Great selection and great taste Thanks

21 février 2022
Avis spontané
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Réponse de My Liquorice

Thank you so much :)

Noté 4 sur 5 étoiles

Nice, Not enough veriety

It's the second bag of Dutch liquorice I've purchased. The liquorice is very nice. Not hard like the cheaper stuff.
The main gripe is. There are far to many white pieces. There is pink and yellow one's in the bag which taste much nicer than the white.Both bags I've had ,have been the same.

9 février 2022
Avis spontané
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Réponse de My Liquorice

I fear that you may have ordered from a different liquorice company and not from us

Noté 5 sur 5 étoiles

I keep coming back to this shop

I have been a customer since 2013. These guys are the best that I have found in the uk. Very good selection of liqorice, the prices are competitive and service as good as it gets. And the courier company they use deliver with care (at least in my area).

22 janvier 2022
Avis spontané
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Réponse de My Liquorice

thank you so much and we use Royal Mail , who are usually very reliable and we love the tracking

Noté 5 sur 5 étoiles

Great Liquorice, great service.

I. Have placed quite a few ordered now for my husband but I have also loved them all. Ordering is easy had no problems at all, I ordered a large bag of liquorice for my husband for Christmas he was really pleased. I have only just noticed that you do sugar free so as a diabetic I will be trying some.

20 janvier 2022
Avis spontané
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Réponse de My Liquorice

Thanks Beryl - I recommend the Sugar Free Toffees and the Sugar Free Blackcurrant and Liquorice :)

Noté 5 sur 5 étoiles

I have had several orders now and have…

I have had several orders now and have been very pleased. The most recent order had a couple of missing items. We are all human so mistakes happen, but to me you tell the quality of a company by how the mistakes are rectified.

The mistake was rectified swiftly and within 4 days, (2 working days) I received the missing items.

7 décembre 2021
Avis spontané
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Réponse de My Liquorice

Thank you for your kind reply. Our policy is that if we make a mistake we admit it , try to make amends and stop the mistake from happening again if we can.We do pick and pack everything by hand so we know some mistakes can happen, but happily not too often :)

Noté 5 sur 5 étoiles

Excellent service

Excellent service. I ordered something by mistake so I sent them a quick email and the item was cancelled and refunded promptly. I was also kept up to date throughout. The liquorice is always very nice

29 novembre 2021
Avis spontané
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Réponse de My Liquorice

Thank you so much for your kind review

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Really impressed. Prompt and helpful response from real people.
Products are great too. I'm not a Liquorice lover but I buy for gifts for my dad who loves it. Choice is vast and different and presentation impressive. Not the cheapest but quality can't be faulted.
Highly recommended

23 novembre 2021
Avis spontané
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Réponse de My Liquorice

Thank You so much Nicola !
Hope your Dad enjoys your latest purchases :)

Noté 5 sur 5 étoiles

Above and beyond customer service

Above and beyond customer service. I am looking for something a bit different and they advised on what to do and also on the strength and types of liquorice and what would be best.

22 novembre 2021
Avis spontané
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Réponse de My Liquorice

Thank you for your kind review .

Noté 5 sur 5 étoiles

I was struggling to order

I was struggling to order. My Liquorice messaged me and sorted my problem quickly and efficiently and gave me a discount!!! Thank you so much. I will recommend and use you again.😃😃

18 novembre 2021
Avis spontané
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Réponse de My Liquorice

Thank you Keith. It was our fault as we have introduced a new VIP (subscription) area and this unfortunately caused quite a few unwanted side effects as a result. Thank you for sticking with us ! :)

Noté 5 sur 5 étoiles

Just Wonderful! & healthy !

You have to decide for yourself:
If you wish superb wonderful taste & to experience it thoroughly or just to go after the masses & not care if you're going to feel another way & gain weight...

17 novembre 2021
Avis spontané
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Réponse de My Liquorice

Although we can't promote any health benefit of liquorice we are happy that you are enjoying it . Thank you for your comments Renate.

Noté 5 sur 5 étoiles

Amazing quality liquorice!

I found this company through Instagram and ordered some liquorice as a Christmas gift for my dad last year. By boxing day, it was all gone because my whole family had eaten it! Very high quality confectionery. Banana monkeys are my favourite!

11 novembre 2021
Avis spontané
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Réponse de My Liquorice

Thank you Jason :)

Noté 5 sur 5 étoiles

Tremendous customer service

Tremendous customer service, special order made for advent calendar but difficulty arose
when paying with PayPal as standard information not picked up, contacted customer services regarding the issue and this was rectified immediately, fantastic service , well recommended.

10 novembre 2021
Avis spontané
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Réponse de My Liquorice

Thank you so much , it's lovely of you to take the time to put a positive review on here.

Noté 5 sur 5 étoiles

First class customer service.

There was a slight problem paying with PayPal but as soon as I contacted customer services the issue was rectified immediately, couldn’t ask for better communications and service. Thank you.

10 novembre 2021
Avis spontané
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Réponse de My Liquorice

Thank you, we do try very hard to fix things if they go wrong and it's lovely to be appreciated :)

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