Fantastic company and I would say the prices are very fair, the bags of liquorice are actually bigger than they look on the website aswell which is nice. Super tasty liquorice and excellent customer s... Voir plus
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The product range and quality is superb! Always well packed and super-fast delivery. I have placed a few orders and, not embarrassed to say, tried quite a few different products. In particular, the ch... Voir plus
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I’m always a bit cautious with companies that constantly pop up on my Instagram. I’ve been tempted before, tried a fudge company, and it was rubbish, so I wasn’t expecting too much this time... Voir plus
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So I ordered from this company Received my confirmation email & waited patiently for my goods! I’ve been promised 2 different dates of expected delivery . Apparently the delay is because... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
For many, Liquorice is just black liquorice wheels or liquorice allsorts. For us, at My Liquorice, it is so much much more. We are dedicated to supplying our customers with the best liquorice from all around the world. We have a large range available exclusively online and are adding to our range daily. Whether you like extremely salty liquorice or sweet and chewy there is something for everyone at MyLiquorice.co.uk
Coordonnées de contact
39 Mark Road, HP2 7DN, Hemel Hempstead, Royaume-Uni
- info@myliquorice.co.uk
- myliquorice.co.uk
4,4
Excellent
178 avis
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Réponse de My Liquorice
Thank You :)
Great Product Great Service
I have been ordering from My Liquorice throughout 2021. The quality of the product is excellent with a vast range of different liquorice to choose from. I have to say that I have never beed disappointed. The liquorice arrives in re-sealable bags which keeps the sweets fresh.
I made a mistake with my latest order ( 3 orders instead of 1 !) - I contacted Patricia via email and she very quickly cancelled two of the orders and reimbursed my payments. Great service
9 novembre 2021
Avis spontané
Réponse de My Liquorice
Thank you very much :)
Amazing find for liquorice lovers
Amazing quality liquorice with variety to suit everyone. Got friends hooked too. Excellent customer service too. Fast delivery and regular updates.
8 novembre 2021
Avis spontané
Réponse de My Liquorice
Thank you for your lovely review :)
Excellent customer service
Excellent customer service. Had made a mistake on the order and they were so helpful at sorting it out and were very quick to help me.
5 novembre 2021
Avis spontané
Réponse de My Liquorice
Thank you :)
Very helpful experience
I found this website this morning after doing a bit of research, went shopping but was unable to checkout. I email customer services and got a reply for Patricia who was ever so helpful and managed to sort everything out for me. She even sent me a link with my order so all i had to do was pay. Very Very helpful and i would highly recommend this company. Patricia you are a star thank you very much for all your help today.
5 novembre 2021
Avis spontané
Réponse de My Liquorice
You're very welcome . Thank you for your kind words :)
My Liquorice - Advent Calendar
I pre ordered a "My Liquorice" Advent Calendar as a birthday gift for a friend of mine who has a birthday in early November.
I was a little concerned it wouldn't be delivered on time so I wrote to My Liquorice customer services and received a reply from a lovely lady called Patricia who promised me she would put it on a prioritized delivery, and I should expect it next week.
I am delighted to say it arrived today much earlier than anticipated.
Thank you Patricia you rock :-)
29 octobre 2021
Avis spontané
Réponse de My Liquorice
Thank you so much ! Hope your friend enjoys it :)
Excellent online company
Excellent online company. Immediate and helpful response to a query I had, and prompt delivery
26 octobre 2021
Avis spontané
Réponse de My Liquorice
We are a small company and do try our best, thank you :)
Fantastic customer service.
I am a regular customer and love all the different sweets I have tried. On a previous order I had redeemed some rewards but they got lost. I messaged and got a very quick response. I then placed an order with the rewards. Unfortunately there was a fault and order wouldn’t go. Once again messaged and Patricia sorted it all out for me. Plus got 10% discount. All that and the most amazing sweets ever. I could not be happier.
23 octobre 2021
Avis spontané
Bad delivery times
I placed an order on Sunday and paid extra for 24 hours by Royal Mail. The order was not processed until the next Tuesday, and the following Friday, the package has still not been delivered. I got offered a 10% discount on the next purchase as compensation which I find rather insulting. There are better companies out there for your liquorice needs that actually deliver on time!
*Edit*
Responding to the company reply: More lies from the company. They registered this delivery to be handed over to Royal Mail on Tuesday but did actually not pass on the parcel to Royal Mail (a common scam way to avoid breaking promises). A 10% discount for a future order is frankly insulting. Shame on you!
22 octobre 2021
Avis spontané
Réponse de My Liquorice
We apologise for this delay in your order.
We do say online that it takes us between 1-3 days to process your order (it is all weighed, sealed and packed by hand) and and then first class post takes a further 1-2 days. We never promise delivery of an order in 24 hours.
We got your order on Monday morning and posted it out to you the next day (we were awaiting stock of one of your items) and so it should have been with you by yesterday (Thurs).
Delivery is out of our hands and in the care of Royal Mail who are normally very good (which is why we continue to use them). Unfortunately there seems to have been a slight delay in the postal system but Royal Mail are delivering it to you tomorrow (Sat). We are sorry for this delay with Royal Mail and have offered you a discount as a courtesy. https://myliquorice.co.uk/policies/shipping-policy
Brilliant service
Very easy to order the Liquorice from an extensive menu.
Prompt delivery and was packed well. Love that you use Royal Mail so parcels can be diverted to the local post office if not convenient for home delivery. The Liquorice is very tasty and of high quality. I will use this company again.
20 octobre 2021
Avis spontané
Réponse de My Liquorice
Thank You Sak
Awful product with very poor customer service
Just received a bag of My Liquorice as a present and have to say it is totally inedible. Some flavours are meant to be salty but I found the whole bag was so overly salty it couldn’t be eaten and had transferred to the non salty varieties. Did contact the company before leaving this review and offer to return the purchase for them to examine, sadly they didn’t want to know. Don’t waste your money, nothing good to say about My Liquorice from my experience.
15 octobre 2021
Avis spontané
Réponse de My Liquorice
We are sorry that this customer didn't like our Gourmet Mix but we have to disagree with them, as would the hundreds of customers that order and love this product each week. No-one has ever said our product is "inedible" before, or that all 12-22 different types in there, from different countries, all tastes the same.
The bags we send out are delivered within a few days of them being mixed up and sealed and there is no strongly scented, or liquorice with loose salt on it, in there.
All our liquorice is fully explained on the website, along with customer reviews and pictures for everyone to see before they order.
Might there be some in there that a customer dislikes ? yes that's quite possible, it is an extensive range and everyone has their own preferences.
Does that make our product "awful" or "inedible " ? no, it doesn't, it simply makes it not to your taste or liking.
If perhaps someone has ordered in haste or ordered for someone else not knowing their preferences (as in this case) then we would offer a discount on a future purchase as a courtesy. We don't accept open returns for obvious hygiene reasons and we ask customers to send us a photograph instead. In this case we are awaiting a reply to our E mail.
WOW..
WOW... Wow... Wow...where do I start with these guy's...just received my order of the Chocolate Gift Box and once again am blown away by the service and quality not to mention they're DELICIOUS...this is around my 7th or 8th order and I've not been disappointed once by anything I've ordered...Give these guy's a try you'll not be sorry... Excellent service and fantastic quality...
15 octobre 2021
Avis spontané
Oh the flavours of the gods!!
Oh, how amazing is this. The liquorice stands out from the rest by miles. The delivery is quick and I have found I have most of the flavours. The only ones I struggle with is wasp stings, but boy they are so different. Then there is the like of fudge, I never knew you could get this, I love it. Also the salted witches ones they are amazing too.
8 octobre 2021
Avis spontané
i received my order of a mixed gourmet…so good
i received my order of a mixed gourmet liquorice bag
it brought back so many memories of my childhood
they were so yummy
6 octobre 2021
Avis spontané
Fantastic
As a Dutch expat, I need my fix of salty liquorice every now and then, so I thought I'd give these guys a try. Glad I did....their salty selection is the business, with a special mention for the "very salty octopuses".
On my second order there was a slight mishap - part of my order was incorrect, but customer services rep Patricia handled this very effectively and friendly - the correct item will be sent out to me, and I can keep the incorrect item.
Lovely to see a niche supplier with good old fashioned sweets as well as good old fashioned customer services - I'll be back!
6 août 2021
Avis spontané
BAD SERVICE
If I could give minus I would. From delivery to the wrong address to an interfering rep who rearranged delivery without my permission its been BAD SERVICE all the way
29 mai 2021
Avis spontané
Réponse de My Liquorice
Lindsay, I have reached out to you hoping that, with the benefit of hindsight perhaps, you would delete or correct this review but I received no response, so I have reviewed this case on the correspondence.
Basically you put your old postcode on your order (which Royal Mail heavily rely on to electronically sort post) and didn’t tell us (despite the fact that we E mail an order confirmation immediately) until it was already on its way to Oxfordshire instead of Devon. It’s an easy mistake, but not our mistake. Patricia (customer services) spent some time sorting out the error for you and getting your order (one pack of liquorice with a discount) to your correct address in 6 days !
Most customers would be writing a great review at this point however all we got was a demand for a refund and a complaint that we had “fallen very short” !
Every customer & order is important to us, big or small, as we are a new company, Our loyal customers know that if we make a mistake, we honestly admit it, make amends and try harder.
Sometimes, no matter how hard we try, we cannot please everybody apparently even when we get lovely liquorice delivered in a reasonable amount of time despite the wrong address being given to us.
Craig CEO and co-Founder MyLiquorice.co.uk
Wow!
Wow!! I've been transported back 60 plus years, when sweets were sweets. One very happy customer. Thank you!
13 mai 2021
Avis spontané
I don't normally give 5 star reviews as…
I don't normally give 5 star reviews as I don't think many people think they are accurate! I have given this company 5 stars because of the way they treated my order. I had waited 2 or 3 days and had not heard anything after ordering, so emailed the company to find out if they could give me any idea of a delivery day! I had a very prompt response from a lady called Patricia who told me there had been a problem and my order had been missed, however this was on Friday and low and behold on Saturday along came my parcel. The service and also the delicious choices of liquorice are well worth it!
9 mai 2021
Avis spontané
Amazing liquorice
Amazing liquorice, brilliant customer service. I ordered some for a present and was so envious I ordered some for myself too.
Really tasty lots of choice really good prices. I won’t order liquorice from anywhere else again.
10 avril 2021
Avis spontané
Bag of gourmet liquorice.
I was very pleased with the bag of liquorice purchased from you. I would recommend your site to friends and family.
Thank you
Alison
8 avril 2021
Avis spontané
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