Mymoonlamp Avis 

Excellent service , beautiful lamp I highly recommend

Awful service and poor product. My mum originally ordered one for myself and one for for my brother each an engagement gift. The first ones came out very small and not appropriately sized. My mum, who isn't a regular complainer raised a query and part took the blame! They said if she pays for postage and 50% restocking fee which she assumed would be a few £'s. Turns out it was £28 which is ridiculous and the 'replacement' and customer service is atrocious! I cannot attach a photo but you would certainly laugh if you could see it. My fiancé's head is deformed and so misshaped (despite having a normal frame and head size) and despite assuring me they all get quality checked only offered a pathetic 20% refund.

Never shop with them! I've told my mum she needs to shop locally and not deal with these horrible Chinese useless companies.

Ordered the infinity lamp for my brothers 25year anniversary it was broken with all the pegs being badley glued in with childs glue. Wish I would have seen the other reviews before purchasing as it was £35 quid. Looks cheap and nasty and only worth a couple of quid at the most. I contacted them and they offered me £3.70 compensation. Discusted that they would have the cheek not to give me a full refund. Told them basically what to do with that in laymans terms involving the rear entrance. Don't buy anything from Moonlamp.co.uk

Ordered a wooden infinity lamp, it came with all the pegs broken and when tried to fix it myself, noticed that all the holes where the pegs sit don't line up. You can also see all of the glue all over the wood where it has been poorly made and the lights don't even work on it.
Could of made it better myself

Worst company to ever open up, I ordered 1 from here just to find out its not a UK company its actually a chinese company, they took my money for a gift for my partner for her birthday on the 13th of July so ordered a couple weeks beforehand foolishly thinking it's a British company like it states it is waited over a month with a clueless customer service team who then tell me just this morning its not arriving theft much?????? Il doubt I will see a refund so trading standards will shut them down, 1 false advertising 2 theft taking money for a product you knew you weren't going to send, scummiest company alive robbing young families

I purchased a moon lamp for my friends birthday at the end of May, the Customer Service has been outstanding they have contacted me through the whole process, to check delivery details and to check to positioning of the photo. I must admit when it arrived i looked at it and thought what is this?, then I plugged it in and i was amazed, thank you so much.

Although the item did arrive later them expected I was overwhelmed with how good this product looks a gift for my mum with a picture of her late mother carved into the moon she absolutely loves it I have recommended you to all my friends and family thank you so much

Ordered a moonlamp for mothers day on 11th March. Item didn't arrive on time. When it did finally did arrive 2 days late I was embarrassed to give it as a gift as the product itself is shocking. Cheap tat, how they can justify charging what they do for these is beyond me. Avoid like the plague.

I ordered an " Custom Multi Photo Folding Magic Rubik's Cube × 1"

The product itself is great (when new) - I am happy with the packaging of the box, the quality of the cube and the quality of the printed photos.

The website and communication could be better. When you create your order I could not see a way of double checking the design you have created.

Delivery is slow but in-line with advertised as I did not pay for it to be expedited. Order created 5th Feb; product shipping created 11th feb; zero updates on the tracking until 19th feb when it showed out for delivery and then eventually delivered.

Edit 01-Dec-22:
I'm now reducing the product review to 3*. The printing does not appear to be best quality. The colour images have faded, despite not being left in direct sunlight. Disappointed with this result.

I had ordered an Infinity lamp from this website for our wedding anniversary as a surprise gift for my wife, checking that it would take between 9-15 days I was hoping it would reach on time. Later on I realised that this product is not made in UK but its from China, and the 9-15 days is only the delivery time, there is no time limit to making the product and therefore I didn't receive it on time. Well that's understandable as I assumed it was my fault.
The shock was when the product finally arrived, It was not made of wood but layers of plywood and surprisingly my wife's name was missing on the lamp which just had a single alphabet "a" on it. I was sent a snap shot of the order which showed the same, but on my order slip i didn't have any description of the customisation, so i was in the dark the whole time till i got this half baked product, which is useless to me. I have requested for return of the product but haven't yet heard back from them.
SO PLEASE BE CAREFUL WHEN ORDERING FROM THIS SITE. NOT A VERY TRUSTED ONE I GUESS.

Ordered a Christmas gift came in January which I expected as I think it’s from china but it came and it was poorly made & cheap. It’s already broken into pieces and unfixable. It was probably worth £3 not £30 ridiculous

Ordered as a Christmas gift on 2nd of December. Arrived 14th of January. Ridiculous

This company do not even deserve one star I ordered the moon lamp and it’s nothing like it’s displayed on website it’s cheap and nasty and picture not clear I paid over £100 as I got keyrings to match and they are even more pathetic they offered me 99p refund won’t refund me anymore as it’s personalised I kid I not the lamp looks and feels like a polystyrene ball cheap tat

Purchased lamp 23 Nov 21.Still not received as of 5th Jan 22.Delivery dates come and gone.Sent several emails,responded to some and not others .Trading standards have been informed.Asked for full refund.This item was for a terminally ill person.They don't seem to have any morals.Not good at all.

Didn't look perfect once opened but now it's lit up it's fantastic, sorry for the original review

If I could I would not even give them one star. How it was advertised then how the item has turned up is pathetic. A couple of blocks, when I first ordered the item there was on three images now for some reason there is another image of this bloody thing that I have basically paid for a few blocks and photos which I could have done at home.
Absolute joke!!!!!!

I recieved my beautiful heart moon lamp in time for christmas,im delighted with it and would recomend the company.

Excellent service only issue was with shipping company
Beautiful product

Please dont use this company , you cannot see the lantern custom pictures and even if you could the product itself would only be worth £2 it really is that bad , i wish i saw these reviews before buying i placed a refund ticket in with paypal

I bought a photo reel keyring from them and the quality is appalling! I can't even gift it to my other half, THAT'S how bad it is. What a waste of money. Horrible company selling shoddy manky products.