In SG service is good but I bought a roaming eSim through the app for MyRepublic Everywhere and once I have paid for it, it takes me to the MyRepublic Everywhere app to download eSim but says the ap... Voir plus
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I received an email from MyRepublic stating that my Payment card had expired, I checked my card and this was untrue. I went to MyRebublic Chat line and was very frustrated that it did not allow to spe... Voir plus
L'entreprise a répondu
useless service slow speeds. reconnected to old isp instantly back to full (95+) 100nbn speeds vs 50ish from these jokers. on top of that was only connected a week yet was billed full month.... Voir plus
L'entreprise a répondu
I am more than blown away with how consistent the speeds are however the only thing I would advise new customers is that the support is quite poor. The live chats take ages for the simplest response a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MyRepublic was the first purpose-built National Broadband Network internet service provider in Asia Pacific, we provide ultra-fast internet services to Singapore, and New Zealand, and Australia. We provide internet connectivity on a network that’s optimised to deliver high performance to your home.
Coordonnées de contact
PO BOX 7081 Alexandria, NSW, 2015, Sydney, Australie
- myrepublic.com.au
3,0
Moyen
756 avis
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It was hard to figure out all the…
It was hard to figure out all the things preventing my speed from being the proper 1000/50 that it was advertised as. In the end it turned out that my Google Nest WiFi router was bottle-necking everything to 50/50. Which is super weird because it performed well enough initially (430/79). Now I've swapped to a better router and I consistently get 1000/100 over gigabit ethernet. It slows down to around 600 at peak time, but that's more on NBN than MyRepublic (I think). Overall I would have to recommend them for both the price and the quality of connection. They currently can't be beat at $90/month! Would be good if they stopped recommending Googles Nest WiFi though.
7 août 2022
Avis spontané
Réponse de MyRepublic Australia
Hi NB,
Thank you for putting your trust and confidence in our team. We won’t settle for less in serving you. We welcome challenging conversations and do so with trust and respect. #NeverSettle
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Useless and Unhelpful Customer Support
I started a Live Chat to reschedule the Fibre Broadband installation date and was transferred to a "Mark" in the live chat. "Mark" generally gave 0 interest to help and asked me to wait for the order to be confirmed first. If nothing is confirmed, shouldn't it be possible to reschedule??? Apart from that, I asked if he can advise what the procedure is to porting over since I'm currently using M1 broadband, the response I got was "This is not part of the current service". What a brilliant response... Now I'm thinking of cancelling my subscription. Thanks for nothing MyRepublic
1 août 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Crownofflesh,
You left us a message some time ago about your recent live chat experience and we did our best to answer. We haven't heard back so we'll solve this ticket for the time being.
We hope you resolved the issue successfully, but if this isn't the case, simply reply to the follow up email thread within the next few days and your ticket will reopen automatically.
Regards,
Lauren
Worst customer service ever
My modem wasn’t working. I was unable to speak with anyone as there is no telephone contact available. I had to go on the chat line. Firstly there is a robot that is of no use at all and eventually, after answering a heap of questions and waiting for a very long period of time, someone started corresponding with me. I had to go through numerous identification questions and then the line dropped out. I had to go through the whole rigmarole again and once again before I could find out how I might fix the problem, the line dropped out.
On the third try, when I finally got to chat with someone, I asked how I could get back quickly without having to go through the robot and identification questions. They said to tell the next person to look up the ticket number and they gave me a ticket number and once again the line dropped out. The next try I had to go through all the information I had previously given and I told the customer service person to look at the ticket number that I gave them. They basically ignored me and I had to give them all the information again. I asked them if someone would please phone me back or email me if the line dropped out and they assured me they would fix the problem - and then the line dropped out again. No one contacted me. On the next few tries I begged the customer service person to phone me, but they refused even though the information on the website says that someone will contact you if there is a problem that can’t be resolved.
This went on for three days. No one was prepared to call me back or email me and I was left in limbo. This house is a BnB and we had guests arriving who were expecting the internet to be working. I was extremely stressed and didn’t know what to do
On the fourth day I went to another provider who actually had customer service staff who would talk to you. I lost money on the My Republic service but this provider took over my service and fixed the problem within a couple of hours. My Republic is the most frustrating and uncaring company I have ever come across.
The actual internet has been good but after being with this provider for quite a long time, I expected better customer service.
31 juillet 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Arnold,
You left us a message some time ago about your connection. We haven't heard back so we'll solve this ticket for the time being.
We hope you resolved the issue successfully, but if this isn't the case, simply reply to the email follow up thread within the next few days and your ticket will reopen automatically.
Regards,
Lauren
DO NOT SIGN UP TO MY REPUBLIC
*****DO NOT CONNECT YOUR HOME OR BUSINESS TO MY REPUBLIC WIFI OR BROADBAND SERVICES*****
If I could give My Republic a ZERO rating I would.
Worst company ever to deal with, live chat bot drops the chat on you for no reason, and it's impossible to speak to a human being.
I've signed up to the Superfast home 1000Mbps / 50Mbps package and have not seen speeds of over 62Mbps in 2 weeks and when on "live chat" the person reset something and got me to do most of the work, and now I'm getting 6Mbps download speed and advertised as average 350Mbps speeds on download.
The company are absolutely clueless and I've made a huge mistake signing up with them.
11 juillet 2022
Avis spontané
Réponse de MyRepublic Australia
July 15, 2022
Great to see that your concern was sorted out by my support teammate via callback. Thank you, Jan - Team Leader
July 12, 2022
Great to see that you are being assisted by a support teammate. She is waiting for you to provide the additional information so she can resolve your case.
Thank you,
Jan - Team Leader
July 11, 2022
Hi Kris,
We're sorry to hear you are experiencing slow speed. This is not something we want for our customers.
We arranged a callback to assist you further with your enquiry.
You don't need to hop back on live chat.
Regards,
Exaltacion
I have been trying to get assistance to…
I have been trying to get assistance to set up my new modem for 24 hours now. It's a complicated weird two unit contraption.
They will not allow you to speak to anyone on the phone. I have been on live chat for over 6 hours, with no progress. Chat constantly dropping out, and having to go through it all again with the next guy.
And after 6 hours, it's not resolved, and they're off for the weekend.
Worst customer service EVER!
1 juillet 2022
Avis spontané
Réponse de MyRepublic Australia
July 4, 2022
Great to see that my NZ retention teammate resolved your concern last Friday.
Thank you,
Jan - Team Leader
July 1, 2022
Hi Samantha,
I'm sorry to hear about your recent experience. We are here to help! Let us resolve your enquiry. I wasn't unable to locate your account. Kindly send an email with your account details to feedback@myrepublic.net
Sincerely,
Exaltacion
Straight forward process
Straight forward process. Quick to complete online.
30 juin 2022
Avis spontané
Réponse de MyRepublic Australia
Hi BL,
We at MyRepublic truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We are happy that you are satisfied with your purchase.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Constantly buffering
Constantly buffering, freezing or timing out on Wifi
Don't sign up
Buyer beware
29 juin 2022
Avis spontané
Réponse de MyRepublic Australia
July 4, 2022
We noticed that you haven't shared your account details via email.
We are here to help!
Thank you,
Jan - Team Leader
June 30, 2022
Hi Hamish,
Thank you for taking the time to leave a review.
We are actively using this review platform to understand better where we do well and learn our customer's pain points. Over time we have had challenges that have impacted our customers; for this, we are sorry but also grateful as we have now been able to reflect and improve on how we interact with our customers and benchmark our level of service. We recently have made some major improvements to our systems, platform, processes and procedures which have had a significant improvement in interacting with our customers, rest assured this is not the end of our improvements. Every week we take the time to reflect on both negative and positive reviews to ensure we are listening to our customers.
We would like to take this opportunity and work on finding a solution.
We are here to help!
I wasn't able to locate your account. You may engage us via feedback@myrepublic.net
Regards,
Lauren
I received an email from MyRepublic…
I received an email from MyRepublic stating that my Payment card had expired, I checked my card and this was untrue. I went to MyRebublic Chat line and was very frustrated that it did not allow to speak verbally with a human being. I requested a phone call to my mobile. after a number of attempts a young lady called Lauren spoke with me. Unfortunately my mobile was accidently on "Do not disturb" and we had problems conversing, finally Lauren after much patience with me solved my problem. I am very grateful to her. Many thanks Arthur Jenkins.
28 juin 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Arthur,
Thank you so your support. We truly appreciate your business.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Jan - Team Leader
A delivery and paperwork problem was…
A delivery and paperwork problem was efficiently rectified and restored immediately.
Well done.
24 juin 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Peter,
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and we are happy that we met your expectations.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
very very good n easy
24 juin 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Donna,
MyRepublic has the best customers! Thank you so much for your support!
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
I beg each one of the Aussies don’t go…
I beg each one of the Aussies don’t go through this company I currently pay $115 a month and have incredible drop out on my ‘gamer pro’ plan
When you have a problem it’s extremely hard to contact them and when you do , it’s through email and it doesn’t get sorted I really advise everyone go through an Aussie based company that is ready to speak on the phone if you have a problem because these guys will only speak on the phone to you to sell the plan once that’s done, they don’t care.
They simply don’t want to pay anyone to call and fix all their clients issues with network.
I don’t usually do reviews but They’ve drived me to this point
22 juin 2022
Avis spontané
Réponse de MyRepublic Australia
July 15, 2022
We have been looking after your case and we noticed that you haven't reverted back with your details, Walid.
We are here to help!
Thank you,
Jan - Team Leader
June 24, 2022
Hi Walid,
I’m very sorry you had to go through this experience. It’s important for us to respond to customers quickly and efficiently.
We are here to help!
I wasn't able to locate your account. You can reach us via feedback@myrepublic.net.
Regards,
Lauren
Sign up was really fast and easy
Sign up was really fast and easy, great rates and they allow byo modem. Overall very happy with MyRepublic, AA++
17 juin 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Jus,
Thank you for being a MyRepublic customer. We sincerely appreciate your business.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Lauren
Stay away from MyRepublic
Please save yourself the trouble and DO NOT sign up with MyRepublic.
You will be paying for a service that simply DOES NOT work AT ALL.
If you want have a stable connection from this company you will need to be paying for their "Gamer Pro" plan.
Recommend to join either SuperLoop, Tangerine, Kogan or Telstra instead (literally anyone but MyRepublic).
Update: I changed back to Superloop and can confirm the MyRepublic network is rubbish.
Upon changing to Superloop my packet loss issues have been fixed.
Update 2: Response to My Republic representative (Lauren)
"Appreciate the attempt to reach out and to resolve the issue Lauren.
Definitely this is not a customer service problem and more a fault of the network itself.
Upon switching back to SuperLoop (my original provider before My Republic) the internet is working smoothly with no issues. I don't feel like I need to raise a complaint to get my service to work - it should just work.
I wish you well and again appreciate the attempt to rectify my issue."
13 juin 2022
Avis spontané
Réponse de MyRepublic Australia
We perfectly understand and respect your decision. Take care and have a lovely day!
Regards,
Lauren
Appalling customer service
Appalling customer service. The internet regularly cuts out for periods of 30-45mins. I have learnt to deal with that but today I have been out for 8 hours. They asked me to go and buy a new modem as the modem they sold me was faulty and then they suggest it was NBN's problem. All my neighbours have perfect internet this is not an NBN co problem its a My Republic problem. It is all about passing the buck and not about assisting the customer in a reasonable timeframe. I will now be waiting 24-48 business hours for a manager to make contact.
3 juin 2022
Avis spontané
Réponse de MyRepublic Australia
July 15, 2022
Great to see that the Solutions Manager resolved your case.
Thank you,
Jan - Team Leader
June 3, 2022
Hi Amanda,
I’m very sorry we failed to meet your expectations. Our Solutions Team is already working on your case.
Regards,
Exaltacion
It's ok for the price, but...
I've been with my republic for about 6 months.
the speed tends to be as advertised 93+ on busy day periods, but I do find the latency below average at around 20ms+. This is mostly noticeable if you do any online gaming without paying the $10 extra for their gaming tier.
In summary I find MyRepublic ok in terms of speed and reliability for the price. However, I completely agree with the reviews about customer service(guys it's not good enough) I tried unsuccessfully to reach out to you when I first got connected, but thankfully managed to fix the problem myself...I do wonder how it would go if am ever in the deep end with a big problem?.
PS: Your bot is terrible, obnoxious and I believe detrimental to your brand as a whole. It's almost better to retire it and take the $pain to hire a pair of good customer service consultants.
26 mai 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Carlos.
Over time we have had challenges that have impacted our customers; for this, we are sorry but also grateful as we have now been able to reflect and improve on how we interact with our customers and benchmark our level of service. We recently have made some major improvements to our systems, platform, processes and procedures which have had a significant improvement in interacting with our customers, rest assured this is not the end of our improvements. Every week we take the time to reflect on both negative and positive reviews to ensure we are listening to our customers.
Regards,
Exaltacion
I have just signed up for a new service…
I have just signed up for a new service via phone with my republic. The girl was helpful and polite with good customer service. I look forward to my new NBN Broadband service being connected soon.
25 mai 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Megan,
Your thoughtfulness means a lot to our team. We really appreciate the recognition that our efforts are making a difference. Thanks!
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
Massive issues with their network
Massive issues with their network, and their service team used to be AU based. Not so much any more. Moved to another isp.
10 mai 2022
Avis spontané
Réponse de MyRepublic Australia
June 13, 2022
We have been looking after your case and we noticed that you haven't reverted back with your details, Alex.
We are here to help!
Thank you,
Jan - Team Leader
May 11, 2022
Hi Alex,
We're sorry to hear you are experiencing issues with the internet. This is not something we want for our customers.
If you wish to cancel your service because something isn't right - we'd like to take this opportunity to correct it.
Kindly send an email with your account details to feedback@myrepublic.net so we can assist you further.
Regards,
Exaltacion
I closed my a count last year when I…
I closed my a count last year when I had to move homes which meant I didn't need it anymore but I had overpaid my account. I had contacted about this many times which was suppose to sent back but never heard anymore or contacted at all. I have $395 owed to me which I never received back. I wouldn't trust using this service again.
8 mai 2022
Avis spontané
Réponse de MyRepublic Australia
July 15, 2022
Great to see that your case was resolved.
Thank you,
Jan - Team Leader
May 9, 2022
Hi Alana,
We are reaching out as part of MyRepublic's service recovery commitment. As discussed via email, our Finance Team is already working on finalizing your refund so please expect another update. Should you need further assistance, please do not hesitate to contact us.
Regards,
Exaltacion
Réponse de MyRepublic Australia
Hi Bianca,
We’re committed to providing the best experience to our customers, Bianca.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Thank you,
Lauren
Changed Plan Great Service
Went on line to chat with myrepublic to change my plan over. Staff was very knowledgeable and able to switch my plan over seamlessly. happy with the new plan and myrepublic's service has always been excellent.
26 avril 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Clayton,
We are so grateful for your 5-star review. MyRepublic is committed to providing our customers with only the highest quality of internet service delivered through impeccable customer service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Exaltacion
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