In SG service is good but I bought a roaming eSim through the app for MyRepublic Everywhere and once I have paid for it, it takes me to the MyRepublic Everywhere app to download eSim but says the ap... Voir plus
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I received an email from MyRepublic stating that my Payment card had expired, I checked my card and this was untrue. I went to MyRebublic Chat line and was very frustrated that it did not allow to spe... Voir plus
L'entreprise a répondu
useless service slow speeds. reconnected to old isp instantly back to full (95+) 100nbn speeds vs 50ish from these jokers. on top of that was only connected a week yet was billed full month.... Voir plus
L'entreprise a répondu
I am more than blown away with how consistent the speeds are however the only thing I would advise new customers is that the support is quite poor. The live chats take ages for the simplest response a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MyRepublic was the first purpose-built National Broadband Network internet service provider in Asia Pacific, we provide ultra-fast internet services to Singapore, and New Zealand, and Australia. We provide internet connectivity on a network that’s optimised to deliver high performance to your home.
Coordonnées de contact
PO BOX 7081 Alexandria, NSW, 2015, Sydney, Australie
- myrepublic.com.au
3,0
Moyen
756 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Terrible customer service
Found it impossible to call anyone from my republic had to get online into a chat where I was either restarting due to the bot not understanding or due to be disconnected over and over for several hours. Extra money paid towards bill has not been credited to my account even though my bill was cleared. Have received a late fee due to issues within my republics system for extension. Overall unhappy with my current service. I can only hope it gets better.
2 février 2022
Avis spontané
Réponse de MyRepublic Australia
February 11, 2022
We reviewed your case and carried out improvements to mitigate it. We are a learning company and we appreciate your insights on how we can do things brilliantly different.
Moreover, we are happy to see that your complaint has been resolved yesterday by our Solutions Manager.
Thank you,
Jan - Team Leader
February 4, 2022
Based on my review, order was activated and we are now online. At MyRepublic, we take your feedback seriously. If you are dissatisfied in any way, it’s important we hear about it. We’ll work with you to address your complaint quickly, in an objective, fair and transparent way. A Solutions Manager will reach out to you. We are here to help! Thank you, Jan - Team Leader
February 3, 2022
Hi Jake,
We appreciate your feedback on how we can improve our services. While we offer support over the phone, the majority of our support is over Live Chat. You don't need to put up with lengthy IVRs or wait times anymore and we can answer your questions on the spot. This also gives you the ability to multi-task; you can get on doing something else while we resolve your issue for you.
For alternative contact methods, you may submit an online form via our website. We are also on social media! You can join our social media community. Moreover, you may also enjoy the benefits of MyAccount, MyRepublic app, and our Support site via this link- https://support-au.myrepublic.net/hc/en-us
We'd like to assist you with your billing concerns. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
John
Worst company ever stay well away from…
Worst company ever stay well away from them!!
There customer support is terrible I waited for 4 hrs to try get in contact with someone to no avail.
I had organised 2 months in advance that we are relocated homes and had given them address to new property with move in dates so that our services would be connected when we arrive. I receive an email and text 3 weeks ago to say that our services are connected and ready to go.
We move in I plug in the modem and there is no internet during, this time they are still charging me yet I have no internet I try to call them but there is no calling system all there is online chat so I try this on several occasions and I seem to get no where no one is helping at all. Absolute rubbish service would not recommend this company to anyone!!!!!
I will be disconnecting our service that we don’t have and will be going elsewhere thanks for nothing myrepublic.
31 janvier 2022
Avis spontané
Réponse de MyRepublic Australia
February 11, 2022
Great to hear that your service is now online. We appreciate your patience and thank you for giving us the opportunity to get our relationship back on track.
Thank you,
Jan - Team Leader
February 1, 2022
Hi Ahmed,
I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
We are here to help!
I wasn't able to locate your account. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
John
So far I am so delighted and shocked at…
So far I am so delighted and shocked at how quick sign up was how great service was
31 janvier 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Daryl,
Thanks for the 5-star review! We are glad that our commitment to seamless order activation and great service resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
Easy to Join via their website
Been with MyRep before and they were fine. Tried another ISP and also ok. Decided to switch back to MyRep as a) price is good and b) i'm still using their modem/router and well, it still going strong. So why not
The experience of switching via answering a few questions on their website- was easy.
30 janvier 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Tristan,
We believe that great coverage and the best value for money are what will win our customers’ trust. Reciprocating your trust is an essential part of our success.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
Réponse de MyRepublic Australia
Hi,
Welcome to a growing community of happy and loyal customers. We are glad that our commitment for seamless order activation and reliable connection resonated with you. We look forward to serving you for many years to come.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
Prompt to answer
Staff (agent) has a very good customer service and helpful with my enquiry. Easy to communicate and prompt to answer with their chat online.
21 janvier 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Riz,
We’re glad you felt satisfied with the customer service team. It's something we've worked hard on and we're pleased our efforts resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
On theiFalse Marketing – Bluffing/Fooling Peopler website you will see this…
On their website you will see this NBN-1000-50-Home-Ultrafastplan. Once you put your address in, this plan vanishes. When you call them, the excuse is this speed is not available at that address. What a load of B…S… I got a FREE month’s trial from Aussie Broadband, Telstra, Launtel, Tangerine just to prove they were lying. Every other ISP out there has this plan available and ready to go just not them. WHY?
20 janvier 2022
Avis spontané
Réponse de MyRepublic Australia
Hi MJ,
We appreciate your feedback regarding the website. This has been relayed to our Marketing Team for review.
The Ultrafast plan on our website shows a disclaimer that it is available at selected FTTP and HFC locations.
We are still working on expanding the coverage for customers who want to sign up with the said plan.
We sincerely apologise for any inconvenience caused.
Regards,
John
I had some issues regarding my account…
I had some issues regarding my account , John got in contact with me and had the whole thing resolved within a days time. He was courteous and professional, if I were his boss I'd give him a pay increase !
14 janvier 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Geoff,
We truly appreciate the 5-star review. We couldn’t be happier that John provided you with a great customer experience. He is a true asset and we are lucky to have him on the team.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
Jan - Team Leader
moving to a off grid
moving to a off grid property where the internet is via satellite and already working so I no longer needed my Republic account the staff member was polite and helpful, so nice to have an issue resolved without stress well done My Republic
13 janvier 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Elizabeth,
We completely understand the reason for the cancelation of service. We're glad to know that you're satisfied with the customer service. Thanks for doing business with us and we hope that in the future, we can serve you again.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/bonit
Regards,
John
No matter how many times I've messed up…
No matter how many times I've messed up with Myrepublic they've always come through for me. They are honestly very helpful and do the very best they can to make sure that their customers a well taking care of 🙂.
12 janvier 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Billie,
Our mission is to help our customers achieve a seamless experience in all of our digital platforms. Reciprocating your trust is an essential part of our success. We are lucky to have a growing community of loyal customers.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEDT from Mondays to Fridays and 9:00 AM - 5:00 PM AEDT every Saturday.
Regards,
John
Take the money and don't deliver the service.
Having an ongoing problem with constant dropouts and very slow speed. It's obviously a problem on the fixed wireless side, as the signal strength drops to zero routinely. They are either overloading the servers (fixed wireless nodes are meant to have a restriction on the number of connections), or a signal reception problem. Funny how it always gets worse after 3 pm. Took 4 days to get any non-automated response, and then they denied the problem, saying they had run tests and all was stable, and yet my connection remains virtually unusable, with zoom meetings dropping out, and 3 or more connection dropouts every hour sometimes, usually 5 to 10 minutes. I have a family of 7, with 3 needing to work from home, and proving impossible. They keep taking my money, though. The strategy now will be to blame the customer and treat him like an idiot. I immediately raised a TIO complaint and disputed last month's payment to try to get some action. Really underhand and dishonest way of doing business. Objectively considered, this is theft - taking money for an agreed level of service and failing to provide it.
11 janvier 2022
Avis spontané
Réponse de MyRepublic Australia
Hi Greg,
February 8, 2022 - Great to see that your TIO complaint was resolved last January 31. Thank you, Jan - Team Leader
January 14, 2022 - Great to see that our TIO Case Manager has been in contact with you over the phone. She will be looking after you until your case is resolved. Thank you, Jan - Team Leader
We would like to take this as an opportunity to investigate and resolve this matter as soon as possible. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
John
Terrible support that takes days to get…
Terrible support that takes days to get back to you. They offer a Gamer Pro add-on for better support and lower latency, neither of which actually change.
Edit to add: the discord support noted below by MyRepublic is just as bad. After MyRepublic were unable to resolve my latency issues, I switched providers and had better results immediately. Improvement of approximately 10ms latency reduction.
My account details are tied to my trustpilot email, considering I've made another complaint today after terminating on 24/12/21 and continuing to receive Plan Updated emails which don't note the termination on 10/01/22.
Edit again to suit most recent reply:
MyRepublic still claiming below to not have my info is a clear indication of their level of customer support.
9 janvier 2022
Avis spontané
Réponse de MyRepublic Australia
February 22, 2022
We noticed that you haven't reverted back with your account details.
We are here to help!
Thank you,
Jan - Team Leader
January 10, 2022
Hi Daniel,
At MyRepublic, we are passionate about gaming. To show how much we care about our gaming community, we have introduced Discord support, making it easy and seamless for our Gamers to get in touch with us.
Chat to one of our experts online during weekdays between 9am-8pm at https://discord.com/invite/ZH7NARA
We are here to help!
We're unable to locate your account. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
John
The worst ISP ever, in all categories.
Signed up for a Superfast (250mbps) speed, averaging ADSL2 speeds (24mbps)... attempted contacting customer support and told them to ring one of my roommates as I was out of the house, they never rung my roommate.
I then attempted to cancel the service and replied to their automated email asking to call me after a certain time, how they failed to do that is beyond my comprehension... not 2 hours before when I asked.
Have spam called me everyday even after telling them my phone is currently broken and that I'll call them.
Cancelling ASAP, never get this ISP, they throttle and are terrible in every. single. way.
30 décembre 2021
Avis spontané
Réponse de MyRepublic Australia
February 8, 2022
We have been looking after your case and we noticed that you haven't reverted back with your details, Jack.
We are here to help!
Thank you,
Jan - Team Leader
December 31, 2021
Hi Jack,
That doesn't sound right. We optimise our network for faster speed to provide you with more bandwidth to go around and to enhance your online experience. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
We're here to help!
We're unable to locate your account. Kindly send an email with your account details to feedback@myrepublic.net
Regards,
John
I was assisted via Chat about my…
I was assisted via Chat about my Internet connection on my iPhone where a subtitle under my Wi-Fi settings said ‘privacy warning.’ After enquiring about it I was reassured that it was a security feature on my iPhone and that I had nothing to be concerned about.
The assistant put me at ease and my question was resolved quickly.
28 décembre 2021
Avis spontané
Réponse de MyRepublic Australia
Hi Gina,
Thank you kindly for the 4-star review. It's really amazing to hear that you received timely support in regards to your connection issue. We will make sure to share this with the whole team to let them know to keep up the amazing work.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Tech support is great but out of hours…
Tech support is great but out of hours is none existent.
Two step authentication needs a few more options than just the one time password.
23 décembre 2021
Avis spontané
Réponse de MyRepublic Australia
Hi Gazza,
We are grateful that you took the time out to leave us a review. We are delighted to read about your satisfactory and amazing experience with the technical support team. For afterhours support, we've made improvements in our support site that you can access via our website https://myrepublic.net/au/contact/
If you still need further assistance, you may share the troubleshooting results via our digital touchpoints ( online form or Facebook and Twitter direct message ). Our Support team will reach out to you in the next business day to resolve your inquiry.
Your feedback helps us to improve service for everyone. We've relayed your concern around the two step authentication process to the relevant team.
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEDT from Mondays to Fridays and 9:00 AM - 5:00 PM AEDT every Saturday.
Regards,
John
Excellent phone manner and assistance.
13 décembre 2021
Avis spontané
Réponse de MyRepublic Australia
We are happy that my Sales teammate Marivic was able to provide you with an exceptional service today. Thank you for your business, your trust, and your confidence.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
Jan - Team Leader
Would recommend!
Knowledgeable helpdesk, great service and above advertised speeds for a good price. Would absolutely recommend!
11 décembre 2021
Avis spontané
Réponse de MyRepublic Australia
We appreciate your thoughtful review, Chris. Professionalism is one of our core values. Thanks for being such an awesome customer.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
Jan
The Team @ MyRepublic
I had a painful experience of customer…
I had a painful experience of customer service with MyRepublic although I managed to achieve a good outcome for me.
I requested a relocation of service to a new address abot four weeks in advance with the result that MyRepublic activated that new connection already the very next day.
As a consequence I ended up with two active accounts and the person living at the address of relocation had their service interrupted.
Very long and fruitless written conversations via bot were met with an utterly inadequate customer service not willing or able to understand the problem let alone to rectify it.
When I eventually thought that I had managed, after another long session via bot, to cancel the service altogether which I did out of frustration due to the lack of comprehension on the other end and after a phone call from the provider processing and confirming the cancellation, I received an invoice indicating the service to both places were still active. I was charged with two months of service provision plus the connection fees at the new place.
In yet another but last bot conversation I finally had 'Brylle' who understood the issue and managed to process and confirm via email all cancellations and refund the whole amount I was charged.
I would say, this was the best outcome I was wishing for although I had no hope.
If you wish a good service and want good over-the-phone help for any throuble shooting, don't look at MyRepublic.
Choose a local provider that offers local support!
10 décembre 2021
Avis spontané
Réponse de MyRepublic Australia
Over time we have had challenges that have impacted our customers; for this, we are sorry but also grateful as we have now been able to reflect and improve on how we interact with our customers and benchmark our level of service. We recently have made some major improvements to our systems, platform, processes and procedures which have had a significant improvement in interacting with our customers, rest assured this is not the end of our improvements. Every week we take the time to reflect on both negative and positive reviews to ensure we are listening to our customers.
Regards,
Jan - Team Leader
The Team @ MyRepublic
Great service from the MyRepublic…
Great service from the MyRepublic online chat team. My internet failed, I used the online help and then chatted with the team. Great communication, great service from Lauren and Jenifer. Prompt attention to fix my issue. All ended well when George from NBN fixed the issue. Happy customer
3 décembre 2021
Avis spontané
Réponse de MyRepublic Australia
Our goal is to always provide the best services to valued customers like you, Kevin. We don’t enjoy dealing with a big faceless corporation and we don’t believe you do either. We want to bring a personal and people-centric approach to every touchpoint we have to interact with our customers. Our teammates Jenifer and Lauren will be happy to see your review.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
Jan
I signed up during a promotional period…
I signed up during a promotional period and I had a little difficulty with the initial support to the point I also moved on.
I spoke to a lovely lady named Maravic who made the process so much easier.
If it wasn't for her I would have left the ISP. Thank you so much for your help and ongoing support.
As a result, I now recommend MyRepublic.
26 novembre 2021
Avis spontané
Réponse de MyRepublic Australia
Hi Adam,
Thank you for the 5-star review! We couldn’t be happier that Marivic provided you with a great customer experience. She is a true asset and we are lucky to have her on the team. We have passed on your commendation to her and the team.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
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