Mytopia Avis 

I purchased a walking aid for my 81 year old mother in residential aged care. When it was delivered it was unusable. The wheels were so stiff and unwieldily Mum could not steer or push the product. I returned the product the next day and requested a full refund. First a partial credit was offered. When I requested they comply with Australian Consumer Law a store credit was offered. Australian Consumer Law clearly states that a product must be fit for advertised purpose. When I requested a full refund in compliance with the law, the response I got was, "You can’t just claim an item is not fit for purpose because an elderly person with dementia was not able to manage it." I have escalated the complaint to NSW Fair Trading. I urge you to give your business to an organisation that honours the law and its customers. Mytopia, Edisons, Mills Brands most certainly do not.

Update; after posting reviews to Trustpilot and Google I was contacted by the customer experience manager and offered a conditional refund if I removed my Trustpilot review. I made clear Trustpilot’s policy on blackmail and in the end a full refund was provided via PayPal.

Do not back down with Mills Brands; Edison’s or Mytopia. Purchase via PayPal to ensure your protection. Contact the ACCC and relevant government authorities and publish your experiences to protect others.

Terrible customer service, don't know their own products

I had a positive experience using Mytopia, mostly due to the friendly customer service I received from Maxine. She promptly notified me of some issues with my order and offered a favourable solution. I would recommend Mytopia for its affordability and great customer service.

Reviews are always 50/50 and often confusing but this is my thank you to Maxine and the Mytopia team.
The Valk Volt folding bike I purchased is absolutely fab.
The bike arrived in two days, wrapped up like a new baby.
Your valuable support assistance and supplied parts had me on my bike & riding pronto.
The small wheels chew up hills with little effort, the disc brakes & front suspension give a great ride.
Thank you for the opportunity to enjoy this great buzz, your quick delivery and after sale service integrity is immensely appreciated

Richie.

Great customer service. Will deal again.

I ordered and paid in full an item using my American Express credit card, the funds were taken from my card by Mytopia so it was all cleared, then i received this mail asking me to verify my card which i found to be strange, i contacted American Express who advised me that once an online order was paid for the merchant was bound to ship the item purchased and that they had never hard of verification of a fully paid order before and suggested that i cancel the order and ask for a refund which i have done.

The claimed refund that Mytopia are supposed to make could take many business days to appear in the account, as for the billing and shipping address these were already supplied on the order and Mytopia most certainly has them already??

in conclusion why should i have to verify my card after Mytopia were paid in Full, then have to wait to obtain details of some refund therefore delaying my order

Hi there,

RE: Mytopia Order Number M2168487 for Security Verification

As part of our internal security process, we will need to validate the order before we can release it.

Our system has processed a small refund amount ranging from $0.01 to $0.20. This may be available in 1-2 banking days starting from the day the refund was processed.

If you have received it, please provide the following:

- Exact small amount that has been refunded to you (available in 1-2 banking days)
- The billing and shipping addresses of this order

This allows us to confirm that you have full use of the credit card.

**VERY IMPORTANT** The warehouse is not able to release your order until this information has been emailed to us.

Warm Regards,
Mytopia

2596205:739924

Purchased office chair tried to assemble it after it arrived but one of the securing bolt holes was not in the correct place so unable to secure bolt.
After several polite E mails I was given a return authorization but due to Covid my work load at that time made it impossible I suggested a part refund but never received any. I will not buy from them and I suggest you do the same

We had an issue with an item, probably was damaged in transit.
MyTopia did a warranty on it which was awesome, the only difficulty was that when contacting them, their emails for some reason were misdirected into my spam folder. This caused it to be a long process (as their emails went undetected for some weeks...)
This was really unusual because they were responding to my own email, so it should have never gone to spam. I think they might need to rectify that in their email / server system to avoid future confusion.

I bought an airfryer, and it works really well. I almost used it everyday. The design is really sleek. It also has many functions. Love it

Stay away from Mytopia, they're price gougers. I ordered a spare part for an ebike I got from them and they charged me 5 times the market price for it. There are dozens of similar items on the market, but Mytopia took care to make it difficult to buy spare parts from someone else. To have the exact same item for their Cityhopper II ebike I had to order the spare part from them. Average market price for the exact same item (just with another plug layout) is AUD15 including delivery. Mytopia charged me AUD79 including delivery.

My ebike is no longer charging. I bought it less than 12 months ago and would like to check if its still under warranty. But after 4 attempts to contact the supplier I’ve had zero response - there doesn’t seem any way to ring them and they don’t answer emails.
After sales service seems non-existent. Be forewarned.

Do not deal with Mytopia. They will send you a completely broken product (every heard of a quality assurance officer?) and then refuse a refund when you don't want to receive the same faulty product back. Dealing with Mary from their Customer Service department has been an absolute nightmare.

I find this unbelievable i payed $229 FOR A item and your company will not send what i payed for 1 YOU have the money and you are asking me to prove who i am ..... A cross-reference with e.bay and you would see i have purchase a e.bike from your company ORDER DATE
21 Feb, 2021
ORDER NUMBER
15-06614-44589 this is not helping your image you have money you will not send my item unless i play you silly game . Place my money back into my account ... i pointed out to your team that it was illegal to record a phone conversation .How ever i was shocked about the fact that you would not send my item ,

I ordered a battery from there on line store i payed $229 on 12 april i asked for a tracking number after some e.mails they phoned me on the 13 April As part of our internal security process, we will need to validate the order before we can release it. Well shock i don,t go fishing in my bank account for any company asked to refund my money lets hope they give my money back .

Had troubles with bike to start with but resolved issue, by providing another bike. Very helpful much appreciated.

Firstly and foremost I have had a great experience buying our E-Bike from Mytopia as you need look no further than them as they are truly an experienced E-Bike provider. Their delivery was prompt and product was everything that was advertised and their back up sales service was exemplary. We hope you read this and use them as we have for you won't be disappointed.
Regards
G.C.

Aurelaqua Pool Cover Real 500 Micron 8.5m x 4m.
This is an excellent product and amazing value. Unfortunately, after 15 months a fault developed. I contacted the seller who had a replacement en route the very next day, accepting my photos as evidence, not requiring the faulty blanket to be returned..
This is the best customer service I have experienced in years! At last, an ethical seller who stands behind the items he sells and doesn’t make you jump through hoops to get satisfaction under a warranty claim.
I will certainly buy from this seller again.

I had a problem with the battery charger for my E bike so I contacted Mytopia and was presently surprised with the excellent customer service I received from Wade and his team. Job well done guys. You can buy with confidence from Mytopia!!!

Purchased E-bike from Mytopia it got shipped to me in Melbourne, very fast delivery. Found front brake rotor bent when I assembled bike. I contacted them and they did a great job helping me to get the rotor replaced, giving me a refund straight away so I could get a replacement rotor locally which I fitted myself. I've had a very positive customer experience thank you. The bike is fantastic, and I recommend anyone to purchase from this retailer...A+++

AAAA Experience!! Mytopia Electric Bikes.
Repeat customer! Highest possible rating at every level including product quality, presentation & packaging, value for money, delivery time & care, excellent pre & post sales contact with genuine personalised service & support.
To date I have purchased 7 x Valk Electric Bikes from Mytopia for my Grapemobile Electric Bike Hire Business in the Hunter Valley NSW, and I have also recently purchased an additional Valk Electric Bike shipped by Mytopia directly to my son, for his use in attendance at Adelaide University.
Apart from our own satisfaction with the product, we continually receive the highest praise from our eBike hire customers, making the Valk Electric Bike a proud addition to our hire fleet!

Bought 2 foldable e bikes off Mytopia. Did not understand a couple of things about the bikes. Wade from Mytopia is great. Responds to questions almost immediately and is extremely helpful. The company was excellent to deal with. Good price, good communications and delivery was on time. Recommend this company based on my experience with them