Mytopia Avis 

From the outset of this procurement process I have had exceptional prompt and direct communication. Not only was the customer service outstanding it was proactive. These days to have a company acting in advance of the customer is un heard of. Can you imagine a bank calling you and offering to reduce your interest rate., or Telstra calling to tell you your existing plan was not the best plan for you and they were offering to save you 30% on a new plan.
This is the first company who has provided me with Proactive customer service. This is 6 star performance.

Had a few minor issues with my bike, the customer service team where very helpful & resolved the issues I had with minimal fuss.
I would reckon the bikes at this price point on the back up customer service alone. Do your research, many don’t have it!

Purchased a Gecko 125lt fridge on 5/1/2021 which failed to turn on, it took until 27/2/2021 to finally after numerous emails and contacting the ACCC for mytopia to provide us with a replacement, which has a dent in the door. It’s not worth asking for another after the last experience, however we will not purchase from them again nor recommend Mytopia.

As you can see below I received a response from Mytopia it is a shame they didn’t read my review. I have received a replacement but only after contacting the ACCC, and the front is damaged.
Please before big noting yourselves about providing customer service hear and read what your customers are saying

Recently purchased a Valk E-Bike on special. Delivery was very prompt, I ordered it late Friday and was at my front door on Tuesday morning. Amazing. Small issue with set up, however Wade from the support team was always on hand to assist. Helpful videos and excellent instructions. Had a small issue with the brake pad and was offered a replacement without any questions asked. Really happy with the service provided, above and beyond what others do.Thanks for a smooth purchase. Will come back again.

Bought a letterbox from them end of December 2020 (less than 2 months ago). Got drawn in by the low price. Noticed it started rusting already. I emailed them about this issue and got told that in the product manual that you can find nowhere on the advertisement it states that "Under Safety and General Equipment use and Care, the equipment is not weather proof and should not be stored in direct sunlight, at high ambient temperatures or locations that are damp or humid." 1st of all this was not said anywhere while advertising this letterbox and second we are talking about a letterbox... which is most likely going to be outside... ad on ebay states " The stylish mail pillar powder coated finish offers plenty of kerb appeal and is made to last."
Not even 2 months. Very disappointed in the product and the very misleading and below standard costumer service.

Debra from the Myopia team was really helpful fixing my issue with the battery not charging. She replied to my query straight away, sending a u tube clip explaining how to fix the problem. I couldn't speak highly enough of the back up service received from the team. Something you don't always find these days. I would not hesitate to purchase from Myopia in the future or recommend them highly.

I am very happy with my purchase and especially the services provided after the purchase. Usually the retailer doesn't really care after the sale. The help i got was amazing and all the staff are always there to help. I dealt a lot with Wade who is so wonderful and always there to help. I have no hesitation to recommend this company and that is personal experience i had.

My ebike from mytopia is the best investment for my health. It is a lovely bike to ride in itself with smooth gears. Add the battery and its amazing. 3 levels of pedal assist give flexibility to work hard, little or minimal. I now push myself to ride longer distances in the safe knowledge that i can get home if i get too tired to push the pedals! Quality of the bike for price is amazing. Its got everything including a tool kit, horn, mud guards, lights. It was delivered in 3 days! I have had excellent customer service with prompt reply to my question. I highly recommend this bike and mytopia.

Purchased a EUROGRILLE BBQ. Due to covid I didnt use it or unpack it until late last year (2020)
Within a month the handles degraded and the stainless steel is highly pitted at the edges. They claimed it was of the same quality as $4,000 BBQ's. Contacted warranty and they wont warrant repairs. I am absolutely disgusted and will take it to the ombudsman.

MMy experience with Mytopia has been excell. The bike I bought was great and matched expectations. When I followed up with a warranty issue (front light was faulty) I was amazed how quick was their response. New one on way within no time. Thumbs up to Wade who handled it

Bought 2 ebikes after a mate from work recommended them. Bikes delivered in a couple days. Had a couple issues while away. But Wade was quick in replying to my emails and problems solved. All very minor.
Wades a lifesaver.

DO NOT BUY FROM THEM! THEY'LL SEND FAULTY ITEMS THEN ONLY REPLY WHEN YOU HASSLE THEM! NOT HELPFUL WITH RETURNS. ABIDE BY THEIR POLICY WHEN IT SUITS THEM BUT BRUSH OFF WHEN YOU TRY TO HOLD THEM IT. THE TELL YOU TO MAKE UNSAFE ALTERATIONS TO PRODUCTS SUCH AS DRILL HOLES TO GET YOU OUT OF THEIR HAIR.

In response to your reply .... I am in contact and nobody will help so I'm going to need to contact ACCC. It's not small parts it's large items that are faulty. No threading for bolts and parts chair backings that do not fit. Your customer services response is drill some holes. Wow super safe!

My emails have been going for days not 1 hour. Do not lie. I have the email chain.

Ordered an item on the 13/1/21
up until 24/1 still not delivered
Delivery is through Hunter Express Sydney to Queensland
same excuse given all the time they blame Covid for slow delivery
Customer service and complaints can only be processed through emails no human contact by phone
Very little assistance given to speed up delivery process
Be careful using Mytopia i will not use again
What a JOKE

Very reputable company to deal with and they have a vast array of spare parts if need for their products. Would recommend this company for value and back up service to anyone. Will be buying again from this company in the near future.

I purchased a Rollator walker for my Elderly Mother .
Received the item and put together for her to have a look at . Was never rolled or taken outside to damage the wheels etc. I contacted them to arrange a return as this item was too large and awkward for my Mum to use.I was told I was unable to return as the box had been compromised ... I am so angry as this purchased was not used just taken out of the box . I WILL NEVER RECOMMEND THIS STORE TO ANYONE OR EVER BUY FROM THEM AGAIN

Brilliant... Is the only way to describe my experience with Mytopia. Purchased an ebike for my grandson for Christmas and from start to finish has been a great experience. Have had a few questions and Wade from Mytopia has been so helpful in sorting out anything i have asked or needed. Highly recommend them. Will definitely be shopping from Mytopia in the future.

I order a scooter belt from you. It arrived 2 days later. Exactly what I wanted. I want to thank you for your help and great customer service. My granddaughter is back on the footpath. Thanking you again. Outstanding work. Keith

did my online research. I found the bike I wanted to purchase. First I emailed and asked questions. I was sent links to manual for that bike I wanted and also the instruction video link. Quick response. Decided to purchase. Electric Bike was delivered very quickly even with covid-19 restrictions. I assembled. I made a couple of errors but I worked out what I wasn't doing right. Charged the bike overnight. I had to wait for my first ride as shift worker. When I did my first ride, it was a lot of FUN. I had a couple of other enquiries about product etc which were answered quickly. I bought this, as I'm older and my knees are not what they used to be, and that issue was stopping me from enjoying riding. So I use the peddle assist on hills. I don't use if not required. I've decided that this is fun and I'm now going to use it to travel to work instead of my vehicle. It just makes it enjoyable when your older, and I'm so pleased that I purchased this electric bike. Happy Travels.

Exceptional customer service from Debra from The Mytopia Resolutions Team - Australia

My order was very delayed due to unforeseen circumstances and she offered me a $50 refund and was happy to help out wherever she could.

This is the way you treat customers when something doesn't go according to plan.

Made me feel like a valued customer :)

I am happy with outcome after email exchange with Mytopia store.
They The Mytopia Resolutions Team was very helpful