I spent over an hour with them yesterday - trying to get a refund for a United flight that was "futile" - only to have them re-issue the "courtesy credit" United Airlines had already given me over a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Naba helped me with my questions and concerns, and he was fantastic! He should be contacted by everyone who needs help or has concerns, as he is dedicated to make sure every customers needs are met. N... Voir plus
L'entreprise a répondu
Vìvek Singh was wonderful. He went above and beyond to help me with my situation. He was very knowledgeable and informative. The sky is the limit for him. I wish every customer service experience was... Voir plus
L'entreprise a répondu
a very unfair charge was cancelled. I appreciate that Sagar was very polite,apologizing for the long and numerous holds.He even offered to call me back so I wouldn't have to hold. p.s.You need to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
My Trips Time is a travel agency to help you and many other explorer tick-off their travel bucket list. We provide the best services and flight fare to help you learn and delve through the beauty, the world has to offer. With us, you do not need to worry about hotel bookings as well. We have collaborated only with the best in the business. Secure all your travel plans with My Trips Time and let us take you on one of the trips of your life!
Coordonnées de contact
1740 Ellsworth St, 19146, Philadelphia, Etats-Unis
- (833) 610-7654
- customercare@mytripstime.com
- mytripstime.com
4,5
Excellent
117 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Our representative Sunny had empathy…
Our representative Sunny had empathy for our situation end went the extra mile to find a solution that worked for us. Without his effort we don’t think this could have been achieved. We are so grateful to him for resolving our change of plans and have happily arrived at our destination in time.
28 avril 2025
Avis spontané
Réponse de My Trips Time
Dear Bob,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Warm Regards,
Customer Support Team
MyTripsTime
Mohammad Massom was absolutely…
Mohammad Massom was absolutely fabulous! He saved me much time and frustrations. He is a first rate operator and a very good presentation of JetBlue.
16 avril 2025
Avis spontané
Réponse de My Trips Time
Dear David,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with us.
We’d like to clarify that as an Independent Travel Agency, we assist with bookings across all airlines, including JetBlue. We are MyTripsTime, your trusted travel partner, here to support your future travel needs. We offer exclusive discounted fares and personalized services, ensuring your journey is always smooth and enjoyable.
We sincerely appreciate your support and look forward to assisting with your next trip!
Warm regards,
Customer Support Team
MyTripsTime
Amazing Help from Agent and Supervisor
Today a couple of hours before I arrive to the airport, my flight with JetBlue 1009 was canceled. I called the airline for explanation to book as that was one of the options that I had, to my surprise I was able to rebook a flight only if I pay an extra fee as it was now a high priority flight. As a mothers of two traveling with a budget with a teenager and an eight-year-old this was very frustrating especially because my teenager has a special health condition. I didn't have the money to pay the 137 fee to rebook a new flight and after an hour and nine minutes agent INDER and Supervisor VIVECK were able to assist me rebooking the flight at no extra charge. They were very helpful understanding and human. I truly appreciate their help and the fact that they were empathetic enough to help me and my family. The supervisor even used his own credit to cover the extra charges. Than you both so much. You guys are a great asset to Jetblue.
31 mars 2025
Avis spontané
Réponse de My Trips Time
Dear Wenny Sanchez
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with us.
We’d like to clarify that as an Independent Travel Agency, we assist with bookings across all airlines, including JetBlue. We are MyTripsTime, your trusted travel partner, here to support your future travel needs. We offer exclusive discounted fares and personalized services, ensuring your journey is always smooth and enjoyable.
We sincerely appreciate your support and look forward to assisting with your next trip!
Warm regards,
Customer Support Team
MyTripsTime
Sunny's help
Sunny was awesome and gave us hope on resolving our dilemma about our flight dates if needed. We appreciate the personal attention he gave us. He made us feel important. Thank you so much 🙏!
22 mars 2025
Avis spontané
Réponse de My Trips Time
Dear Alisa Sena,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Mytripstime.com
Idk how
Idk how, but I thought i'm calling aeromexico, they pick up and send me a payment link from that page
16 mars 2025
Avis spontané
Réponse de My Trips Time
Dear nD,
Thank you for your feedback. We take all customer concerns seriously and always aim to provide the highest level of service. However, after reviewing our records, we have not been able to locate any transaction or interaction matching the details provided in your review.
We also reached out for more information in order to investigate further, but unfortunately have not received a response. Without these details, we are unable to verify or address the issue raised.
If you are indeed a customer and still need assistance, we welcome you to contact us directly. Our team is Happy to help resolve any legitimate concerns.
Warm regards,
Customer Support Team
MyTripsTime
SCAM SCAM SCAM
SCAM SCAM SCAM
They pose as your Airlines and then ask you for all the information of your reservation and any changes you want to make come with a "Cancellation Fee". Dont fall for these A*HOLES.
14 mars 2025
Avis spontané
Réponse de My Trips Time
We requested for more details but not response
Thursday, March 20 at 12:00 PM
No response received
The reviewer didn’t respond to your request within the 3-day period.
Monday, March 17 at 11:42 AM | My Trips Time
Request sent
You asked for this reviewer’s full name, email address, phone number, and order details. They have until Thursday, March 20 at 12:00 PM to respond.
If I could give no stars
If I could give no stars, I would. This is a TOTAL SCAM and stay away from dealing with them. They are savvy and will pose as other airlines. I found their number on what was supposed to be my airline's website. Stay away from them! I don't know how they sleep at night, but obviously, these are people without morals or values. Pay attention to all the poor reviews on here cause they are real and 100 percent accurate. I'm so sorry to hear about all those other people who they've screwed over.
25 février 2025
Avis spontané
Réponse de My Trips Time
We requested for more details but not response
Saturday, March 1 at 2:00 PM
No response received
The reviewer didn’t respond to your request within the 3-day period.
Wednesday, February 26 at 1:28 PM | My Trips Time
Request sent
You asked for this reviewer’s full name, email address, phone number, and order details. They have until Saturday, March 1 at 2:00 PM to respond.
Amazing service!!!
Amazing service!!!! Mohammad Massom was very helpful, I didn’t even had to wait! Best customer experience , thank you
21 février 2025
Avis spontané
Réponse de My Trips Time
Dear Rossana Totis,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Mytripstime.com
No dudes en solicitar la atención de Amid en cancelación o cambios al viajar.
Amid es una persona muy amable y eficiente. Hizo que la cancelación y el cambio de fecha para mi viaje fuera fácil, me ascendió a una clase mejor.
Yo estaba muy estresada por el reciente fallecimiento de mi esposo y Amid me tuvo mucha paciencia. No cobro sus servicios por la cancelación y cambios de fechas, lo que habla de su empatía hacia los clientes.
9 février 2025
Avis spontané
Réponse de My Trips Time
Dear Isabel Villegas,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Mytripstime.com
Massom was good with my refund for my…
Massom was good with my refund for my Dintle car he was patient and kind and helped big time
8 février 2025
Avis spontané
Réponse de My Trips Time
Dear Kobi Ford,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Mytripstime.com
Scam
Scam. Be careful with these people they pretended to be AMERICAN AIRLINES and they charged me 149 dollars to change a mistake in my name. in American Airlines this is free, for some reason I google a phone and their phone pops up. This Indian person “helped me” or scammed me and took my money. Now I am waiting for a refund but I honestly don't feel safe on this website. PLEASE DO NOT USE THIS WEBSITE
30 janvier 2025
Avis spontané
Réponse de My Trips Time
Dear Elizabeth,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency.
Best regards,
MyTripsTime Customer Care
Pay attention to those 5 stars review.
Pay attention to those 5 stars reviews and ask yourself the following questions:
(1) Assuming you book a ticket or a hotel on one day, will you immediately rank the travel agent 5 stars on the very same day? Or you will do it after your trip?
(2) When you work with a travel agent, will you learn his FULL NAME like "Mohammad Massom", or usually only his first name?
(3) If you see many 5 stars reviews, keep mentioning the full name of a person -- do you believe those reviews are legit? or they were written by that person, in a similar format
(4) The last question: will you do business with a company which hires people to leave fake 5 stars reviews?
I was a victim and I was overcharged by $1952.58 on November 5th. They told me it was tax but in fact it was the commission, and my credit card immediately had 3 false transactions from random India companies.
Avoid them at all cost.
5 novembre 2024
Avis spontané
Réponse de My Trips Time
Dear A W,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency.
Best regards,
MyTripsTime
Customer Care
Total scam.
This is not a real company but an out and out scam. They were recently covered by the scam baiting youtuber Revolts. The address they give is an empty rental property. They do not and cannot book your tickets because they are not a real travel company. The 5 star reviews here are obvious fakes.
2 janvier 2025
Avis spontané
Réponse de My Trips Time
We requested for more details, through Trustpilot to understand more about the Concern, but unable to get any response. Below are the request details.
Sunday, January 19 at 7:00 PM
No response received
The reviewer didn’t respond to your request within the 3-day period.
Thursday, January 16 at 6:50 PM | My Trips Time
Request sent
You asked for this reviewer’s full name, email address, phone number, and order details. They have until Sunday, January 19 at 7:00 PM to respond.
Mohammad Massom
The service that was provided was exceptional. He helped me very calmly on each step and was patient. I was satisfied with my overall experience
9 janvier 2025
Avis spontané
Réponse de My Trips Time
Dear Kiran,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Mytripstime.com
The customer service agent
The customer service agent, Mohammad Massom, made my experience a very good one. He was very patient, answered my questions, made me feel comfortable and confident about the process and reservation. The process took some time, but Mr. Massom kept me engaged with kindness until the end. He is definitely an asset to your company.
3 janvier 2025
Avis spontané
Réponse de My Trips Time
Dear Gail Lewis,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Mytripstime.com
Helpful
Mohammad was very helpful, kind and patient when helping with rescheduling my trip.
29 décembre 2024
Avis spontané
Réponse de My Trips Time
Dear Sharon Boyd,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Mytripstime.com
Avishek was good and got to task of…
Avishek was good and got to task of filling my reclaim quickly. When finished, he asked if I had any other issues to solve.
2 janvier 2025
Avis spontané
Réponse de My Trips Time
Dear Winnie McCardle,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Mytripstime.com
Pleasant individual and seems to have…
Pleasant individual and seems to have understood my concerns.
2 janvier 2025
Avis spontané
Réponse de My Trips Time
Dear Maura Perin,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Mytripstime.com
The request for wheelchair service was…
The request for wheelchair service was handled quickly and efficiently by Mohammed Massoom.
28 décembre 2024
Avis spontané
Réponse de My Trips Time
Dear Janet Johnson,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
Mohammed Massom was a good communicator…
Mohammed Massom was a good communicator and was very helpful. Solved my problem quickly and efficiently. Very happy with the service he provided. I had an issue with one of my travelers name being displayed in my travel portal incorrectly and he was able to confirm the correct name and send me confirmation very quickly.
22 décembre 2024
Avis spontané
Réponse de My Trips Time
Dear David Sipin,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.