I spent over an hour with them yesterday - trying to get a refund for a United flight that was "futile" - only to have them re-issue the "courtesy credit" United Airlines had already given me over a... Voir plus
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Lisez les avis des autres
Naba helped me with my questions and concerns, and he was fantastic! He should be contacted by everyone who needs help or has concerns, as he is dedicated to make sure every customers needs are met. N... Voir plus
L'entreprise a répondu
Vìvek Singh was wonderful. He went above and beyond to help me with my situation. He was very knowledgeable and informative. The sky is the limit for him. I wish every customer service experience was... Voir plus
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a very unfair charge was cancelled. I appreciate that Sagar was very polite,apologizing for the long and numerous holds.He even offered to call me back so I wouldn't have to hold. p.s.You need to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
My Trips Time is a travel agency to help you and many other explorer tick-off their travel bucket list. We provide the best services and flight fare to help you learn and delve through the beauty, the world has to offer. With us, you do not need to worry about hotel bookings as well. We have collaborated only with the best in the business. Secure all your travel plans with My Trips Time and let us take you on one of the trips of your life!
Coordonnées de contact
1740 Ellsworth St, 19146, Philadelphia, Etats-Unis
- (833) 610-7654
- customercare@mytripstime.com
- mytripstime.com
4,5
Excellent
117 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Quick Service Response - United Flight - Massom
Representative Mohammad Massom, did an outstanding job correcting and servicing my account when I had to make a change to my flight. I was initially told it may take 24-48 hours to make the change, but he was able to do it in minutes. Thank you, Mohammad!
14 décembre 2024
Avis spontané
Réponse de My Trips Time
Dear Dave Gibson,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
This company is not good
This company is not good. They are misleading and deceptive, and how they discuss the reservation and any possible refund, even if you buy their special refund insurance. Perhaps they do not intend to be scamming, but they do and you can lose significant amount of money if you have to cancel, they will not back you or pay you for legitimate reasons.
1/4/25 UPDATE: December 15 the company told me they will pay me back all of my money. Refund it to me! I told them “thank you“. They said it will take days but longer with the holidays. I will keep you posted. So far no Reimbursement. I will let you know if and when it arrives.
Sallie Foley
5 décembre 2024
Avis spontané
Réponse de My Trips Time
Dear Sallie Foley,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency.
Best regards,
MyTripsTime Customer Care
They are scammers and thieves
They are scammers, he made me send him a picture of my daughter’s passport pretending to be Expedia to fix her last name on the ticket. They are a fraud. Please beware. They are liars and thieves.
They called me numerous time so that I don’t reach out personally. They even made an email pretending to be Expedia! Scammmm please stay away from these awful people !
4 décembre 2024
Avis spontané
Réponse de My Trips Time
Dear Customer,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency.
Best regards,
MyTripsTime Customer Care
Good People to get the assistance as…
Good People to get the assistance as when ever I called regarding my Booking of Lufthansa they assisted me and now I have taken my journey. Hence writing this review to let know Mytripstime has more Customer centric people.
24 mai 2024
Avis spontané
Réponse de My Trips Time
Dear Sky,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
This is a scam
This is a scam . A very good one. Website shut down by TSU this weekend. Theyre done for now. Check out their " exciting news" Ha. 🤣
17 juin 2024
Avis spontané
Réponse de My Trips Time
Dear ColstonHall,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency.
Best regards,
MyTripsTime
Customer Care
They charge me 3 time for their…
They charge me 3 time for their services and I requested them to stop dealing with my reservation. After checking in and ready to board I lost my flights because someone with my reservation information enter the airline website and cancel the reservation. We lost the flights and had to buy new tickets and non refundable.
30 avril 2024
Avis spontané
Réponse de My Trips Time
Dear Ramiro Galindo,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency.
Best regards,
MyTripsTime
Customer Care
It is a scam
It is a scam. None of the flights they so very nicely booked were real. No ticket or booking when you get to airport. Check BBB Reporting to FTC now.
4 avril 2024
Avis spontané
Réponse de My Trips Time
Dear TS,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency.
Best regards,
MyTripsTime
Customer Care
Puneet was a brilliant solution
Puneet was responsive, clear, positive, and offered great options. He was a welcome relief after looking to change our flights for a long time.
29 mars 2024
Avis spontané
Réponse de My Trips Time
Dear Michael Patrick,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
100% SCAM ARTISTS-BEWARE!!!!
12 septembre 2023
Avis spontané
Réponse de My Trips Time
Saturday, June 29 at 1:00 PM
No response received
The reviewer didn’t respond to your request within the 3-day period.
Wednesday, June 26 at 12:43 PM | My Trips Time
Request sent
You asked for this reviewer’s full name, email address, phone number, and order details. They have until Saturday, June 29 at 1:00 PM to respond.
Rebooking Tickets
Simran was kind, patient, answered all our questions, and returned and responded to our phone calls. A pleasure for us since we have had many unpleasant experiences with other Lufthansa staff.
7 août 2023
Avis spontané
Réponse de My Trips Time
Dear Jessica Rinaldi,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
Punit was very patient and professional
Punit was very patient and professional throughout the entire booking process. Great customer service,
I would recommend him for the future customers. He kept me informed and called as promised with all the updates.
29 juillet 2023
Avis spontané
Réponse de My Trips Time
Dear Izabela Jamroz,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
Adi in Customer Service was…fantastic!
Adi in Customer Service was outstanding!! I was having to change my husband's return flight from Europe because he'd had a medical emergency and was in the hospital. Adi was so patient with me and gave me the options and found a perfect return itinerary to allow my husband time to heal and be able to fly home. Thank you so much Adi!
24 juillet 2023
Avis spontané
Réponse de My Trips Time
Dear Debra,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
Adi Review
Adi, went above and beyond the call of duty. He was more than knowledgeable and shared solutions to facilitate our date changes for my daughter and son in law who were married in Barbados. It was extremely difficult to get guidance from Barbados but Adi was wonderful.
Warmest regards,
Patricia (happy mother)
7 juillet 2023
Avis spontané
Réponse de My Trips Time
Dear Trish,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
Agent Simran
Your agent Simran did a very, very fine job of arranging the bookings for my flights. I would recommend her highly, particularly since my attempts to book on line were nightmares of United/Lufthansa confusion!!
4 juillet 2023
Avis spontané
Réponse de My Trips Time
Dear Ben,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
THIS SITE IS A SCAM
THIS SITE IS A SCAM! Attempted to defraud us out of $1,000 to change flights from the legitimate airline.
23 juin 2023
Avis spontané
Réponse de My Trips Time
Dear Adam,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the booking process. We take customer feedback seriously and will investigate the matter to ensure it does not happen again. If you could provide us with more details about your preferred contact number and a convenient time, we will do our best to assist you in finding a suitable solution. We value your business and want to make sure you have a positive experience with our agency.
Best regards,
MyTripsTime Customer Care
My trip to Harrisburg
Mukul was very patient with me through multiple attempts to purchase my tickets. He returned phone calls,& helped me navigate your payment process. I'm soo grateful.
22 juin 2023
Avis spontané
Réponse de My Trips Time
Dear Charles Montagno,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@mytripstime.com
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