Genuinely really impressed, we recently had to say goodbye to our beautiful girl Blue. We have been sent flowers, Napo cancelled the policy themselves, we have been refunded for overpayments, timel... Voir plus
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Lisez les avis des autres
It was not to difficult to initially set up phone to recieve this call and the vet was brilliant. She spoke clearly and her instructions as to what she wanted me to do with Farley were great, to get t... Voir plus
It would have been 5 star but there was some confusion from Napo despite the vet rectifying their mistake. I had to get in touch a couple of times to point this out. I could have left it how the vet o... Voir plus
The emails were polite, informative and the claim was handled promptly. Initially I didn't realise that we should have got the Vet to claim, but one email put us on the right track and we received... Voir plus
À propos de l'entreprise
À propos de Napo Pet Insurance
Écrit par l'entreprise
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All about Napo
Named after the founder’s scruffy Dachshund, In 2021 we decided to make pet insurance better for owners like us and you. This means more value, less hassle, easy to understand policies, and super comprehensive cover.
Comprehensive insurance
Our £16,000 policy being named most comprehensive on the market by Which?. Plus our £8,000, £12,000 and £16,000 dog insurance policies have been recognised as a Which? Best Buy.
Fuss-free claims
Our claims are quick, easy, and all online. You can do it, or your vet can for you. We can also pay them directly. So you can focus on your pet, not the paperwork
Free video vet calls
You’ll get free 24/7 vet and behaviourist calls. So you can always get expert help when you need it.
Low excess
We have a low excess charge of £99 per condition, per policy year. And that’s for all policies!
We’ll call you
If there’s something you’re keen to talk to us about, speak to one of our fantastic customer champions and they’ll arrange to call you at no cost to you.
Coordonnées de contact
2 Jubilee Place, SW3 3TQ, London, Etats-Unis
- support@napo.pet
- napo.pet
4,5
Excellent
5 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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My little chihuahua needed major leg…
My little chihuahua needed major leg surgery after rupturing her knee cap and the vet dealt with the insurance company directly. After confirming my agreement with the insurance company everything has gone smoothly. I would highly recommend Napo as it's stressful enough when your pet is ill and not having to worry about the insurance was a blessing for me.
16 juillet 2026
Avis spontané
Réponse de Napo Pet Insurance
Hi Mandy, we’re glad you found our claims process so simple. We know how stressful it is to have a sick or injured pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better. 💙
Best wishes, Sarah from Napo
My dog has stress and anxiety
My dog has stress and anxiety
Problems .
The behaviour specialist was very helpful.
Listened to all my concerns .
28 juillet 2026
Réponse de Napo Pet Insurance
Hi Carol, we think the FirstVet service is super, and glad you do too!. If there’s anything else we can do to help, do get in touch!
Sarah from Napo 💙
Excellent experience
Excellent experience, my dog had an ongoing problem and each time my vet sent Napo an invoice they paid the money into my account extremely quickly.
27 juillet 2026
Avis spontané
Réponse de Napo Pet Insurance
Hi Patricia, we’re glad you find out claim process so quick and efficient. We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better. 💙
Sarah from Napo 💙
Recent Claim - Great Responsive Service
Had to claim recently unfortunately after finding a lump on our pooch. Have to say that the service received from Napo and the ease of processing this was very smooth. Much appreciated and would recommend them.
15 juin 2026
Avis spontané
Réponse de Napo Pet Insurance
Hi there, we’re really pleased to hear that you were happy with our claims process. We know how upsetting it can be when your pet needs treatment from the vet so it’s important to us that we make the claims process as stress-free as possible!
We hope your pet starting to feel better!
Take care, Sarah from Napo 💙
Excellent
Vet was brilliant explained everything I needed to do with my cat. Couldn’t of asked for more excellent service
26 juillet 2026
Réponse de Napo Pet Insurance
Hi Michele, we think the FirstVet service is super, and glad you do too! We hope it’s taken some of the stress out of Casper being poorly and given you some extra peace of mind. If there’s anything else we can do to help, do get in touch. 💙
Kind regards, Sarah from Napo
Slightly reassured
I feel that I came away from the call no wiser as the advice was to watch coco and see how it progressed. I was aware of this before the call. Slightly reassured about her gums being the right colour and that the vet thought it was a UTI.
26 juillet 2026
Réponse de Napo Pet Insurance
Hi Helen,
Thank you for leaving your review of FirstVet - we're glad to have partnered with them to support our policyholders and their pets, and it's great to see that it's being used.
They're always there to help with general questions and concerns, so if you need them again, you can book an appointment via your Dashboard.
If you need us, just reach out at support@napo.pet.
Best wishes,
Nikhil from Napo
fantastic service easy to book an…
fantastic service easy to book an apointment with an online vet who was fantastic very helpful caring and polite
26 juillet 2026
Réponse de Napo Pet Insurance
Hi Tracy, the FirstVet service really is amazing, isn’t it! We’re so glad it gave you peace of mind, and we hope Florence is feeling better. Give them a fuss from us. 💙
Sarah 💙
Great service
We have had our cocker Alfie insured with Napo since he was a puppy. We had to make a small claim when he was very young. But now he is four, he got a problem with front paw. The vets were not sure what was wrong and in total it cost £2000 in investigation and treatment but he is better now.
When the claim went in, we got an email for a little more information. After I replied, the claim was sorted and paid within half an hour.
I was very impressed and relieved. I have nothing but nice things to say about Napo.
18 juillet 2026
Réponse de Napo Pet Insurance
What a lovely review, Joe - thank you! We think it’s really important to make the claims process as simple as possible, so you can focus on helping Alfie feel better! Please pass on a belly rub from us!
Kind regards, Sarah from Napo. 💙
First vet provided me with honest…
First vet provided me with honest intelligent third-party opinion.
25 juillet 2026
Réponse de Napo Pet Insurance
Hi Stephen, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Jessie.
We love that we were able to provide additional peace of mind to our Napo members. 💙
Sarah from Napo
Réponse de Napo Pet Insurance
Hi John, thank you for your review. We’re really pleased that we were able to help you and Vinny. Please pass on a belly rub from us! 💙
Sarah at Napo 💙
Received sound experienced advice
21 juillet 2026
Réponse de Napo Pet Insurance
Hi David, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Ellie and get some good advice. If there’s anything else we can do to help, do get in touch.
Best wishes, Sarah from Napo 💙
Used Napo for vetinary help.
Reached out to Napo this morning as my dog has been under the weather for several days. Really easy to make appointment with online vet and got the appointment within a few hours. She was very helpful, sent a full report of the consultation and hopefully Connie will be back to her bouncy self again soon.
24 juillet 2026
Réponse de Napo Pet Insurance
Hi Helen, we think the FirstVet service is super, and glad you do too! We hope it’s taken some of the stress out of Connie being poorly and given you some extra peace of mind. If there’s anything else we can do to help, do get in touch. 💙
Best wishes, Sarah from Napo
Excellent service
Excellent service. First claim handled seamlessly. Sorted within 48hrs. Very impressed how easy it was. Price-wise I’m paying the same monthly fee as I was with KC but level of cover/excess is far better
23 juillet 2026
Avis spontané
Réponse de Napo Pet Insurance
Hi Susie, thank you for taking the time to leave such a lovely review. We’re so glad you’re happy with your cover for your pet, and we’ll be here to help whenever you need us. 💙
Sarah from Napo 💙
Great service
Great service. Repeat prescriptions for our dog are paid within a couple of hours of claiming. Efficient as always. Thank you!
21 juillet 2026
Avis spontané
Réponse de Napo Pet Insurance
Hi Elaine, we’re glad you found our claims process so simple and efficient! We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better.
Sarah from Napo 💙
Near impossible to speak to a human
Near impossible to speak to a human. Frustrating Bot customer service ?!
13 juillet 2026
Réponse de Napo Pet Insurance
Hi,
Thank you for taking the time to share your feedback with us.
We’re pleased that you were able to speak with someone and that we could support you with your query.
If there’s anything else we can help with, please don’t hesitate to get in touch at support@napo.pet.
Lou
Customer Champ | Napo
Great service
Having access to this service was so reassuring. The vet was thorough and was able to reassure us, thankfully, that all was okay.
18 juillet 2026
Réponse de Napo Pet Insurance
Hi Sam, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Pickle! We love that we were able to provide additional peace of mind to our Napo members. 💙
Take care - Sarah at Napo 💙
Booked a video call with a vet .
Booked a video call with a vet .. she rang exactly on time , was extremely helpful and the whole process was flawless !
Highly recommended
18 juillet 2026
Réponse de Napo Pet Insurance
Hi Michelle, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Pebbles and and that they are able to provide additional peace of mind to our Napo members!
Best wishes, Sarah from Napo 💙
Excellent service
Initially I had to pay the vet fee in full and then a £21 admin fee for the vet to start the claim, but once that was done, Napo processed the claim within 48 hours - very pleased with the claim being approved so quickly. Thanks Napo!
17 juillet 2026
Avis spontané
Réponse de Napo Pet Insurance
Hi Helen, we’re glad you found our claims process so speedy! We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better.
Sarah from Napo 💙
Very helpful and kind hearted insurance…
Very helpful and kind hearted insurance company, especially Lorna. Easy to deal with and claims for my dog have been processed and approved within hours. Would recommend Napo to everyone
15 juillet 2026
Avis spontané
Réponse de Napo Pet Insurance
Hi Amanda, we’re so glad you had a great experience with Lorna, and thank you for sharing it with us! We hope your pet is feeling better, and give them a cuddle from us. 💙
Best wishes, Sarah from Napo 💙
Excellent company to deal with
Excellent company to deal with. Our dogs claim was paid in full very quickly by Napo.
30 juin 2026
Réponse de Napo Pet Insurance
Hi Lucy, we’re really pleased to hear that you were happy with our claims process and we hope Chase is starting to feel better. 💙
Please don't hesitate to reach out if you need anything else!
Take care, Sarah from Napo 💙
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