Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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Lisez les avis des autres
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my... Voir plus
L'entreprise a répondu
Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked proper... Voir plus
L'entreprise a répondu
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Coventry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, Royaume-Uni
- 024-7695-0084
4,6
Excellent
694 avis
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Great service
Easy booking, good customer service and replacement windscreen was fitted within the hour. Excellent service
24 septembre 2025
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're happy to hear that the booking process was easy, the customer service was good, and the replacement windscreen was fitted quickly.
The repair experience was excellent!
The repair looks good.
It was carried out at the appointed time.
The repaired car was ready before the expected time.
The repairers were pleasant and polite.
Enough said.
8 septembre 2025
Réponse de National Windscreens - Coventry
We appreciate your positive feedback. We're happy to hear that the repair was completed to a high standard, on time, and even ahead of schedule. We're also glad you found our repairers pleasant and polite.
Réponse de National Windscreens - Coventry
We appreciate you sharing! We are so happy to hear that our service was quick and very professional. Thank you for your feedback!
Réponse de National Windscreens - Coventry
We're happy the response was swift, and the work was completed well and on time. Thank you for your positive feedback!
Réponse de National Windscreens - Coventry
We are happy to hear that you had a friendly and straightforward experience, and we appreciate your positive feedback on our work.
Réponse de National Windscreens - Coventry
Thank you for your positive feedback!
My smashed windscreen…
They made my smashed windscreen disappear quicker than my pay cheque
2 juin 2025
Réponse de National Windscreens - Coventry
We appreciate your feedback and are glad we could efficiently resolve your windscreen issue. We aim to provide prompt service.
Good service
Easy to arrange an appointment Good job. On time, friendly, took his time. Can't see the repair.
1 septembre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that arranging your appointment was easy! We appreciate your positive feedback regarding the technician's punctuality and friendliness. It's great the repair is seamless.
Réponse de National Windscreens - Coventry
We're glad you found our service professional. Thank you for your positive feedback; we appreciate it very much.
The company did a good job and kept me…
The company did a good job and kept me informed throughout the whole process.
22 août 2025
Réponse de National Windscreens - Coventry
We're happy to hear that you had a positive experience! Thank you for letting us know that you were well-informed during the process.
Will definitely recommend in the future
Really quick and efficient service from the initial telephone call to the actual windscreen replacement. Staff were friendly, helpful, they were excellent. Will definitely recommend in the future.
19 août 2025
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're happy to hear that you received quick and efficient service, from the initial call to the windscreen replacement. It's great to know our staff were friendly and helpful, and that you'll recommend us.
Very good service and very pleased with the result.
Very good service and very pleased with the repair itself (virtually invisible). A minor mix-up with the booking date required a second call to customer services team. Overall, all very professional, quick and efficient.
14 août 2025
Réponse de National Windscreens - Coventry
We're glad you were pleased with the repair quality and the service. We appreciate you mentioning the booking mix-up and will look into it. Thank you for your feedback.
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Excellent service, friendly, helpful and efficient. Good tracking service to see where the staff where and when to expect them at my home.
6 août 2025
Réponse de National Windscreens - Coventry
We're happy to hear that you received excellent, friendly, and efficient service! It's great that our tracking service helped you know when to expect our staff. Thank you for your positive feedback.
Professional and quick, two days to wait and then one hour to fit !
Friendly and efficient staff both arranging and fitting my screen.
31 juillet 2025
Réponse de National Windscreens - Coventry
We appreciate you sharing your positive experience! We're happy to hear that our staff were both efficient and friendly when arranging and fitting your screen.
Excellent Branch manager
After a hitch at the Tamworth branch where there were errors & alerts when I picked up the car. The manager of the Coventry Branch was extremely accommodating, explaining the calibration equipment at Tamworth was faulty, fitting us in at Coventry branch even though they were full to rectify the situation.
30 juillet 2025
Réponse de National Windscreens - Coventry
We appreciate you bringing the initial issue to our attention. We're glad the Coventry team could assist and resolve the problem, especially given their schedule. Thank you for your positive feedback.
Excellent
Excellent, phoned prior to arrival to confirm relative time .
A good operative , with sense of humour & very tidy work
👍
24 juillet 2025
Réponse de National Windscreens - Coventry
We're happy to hear that the operative was punctual, efficient, and tidy. We appreciate you taking the time to leave this positive feedback. Thank you!
Work carried out in the timescale…
Work carried out in the timescale advised.
Unit 7
Henley Industrial Park
Henley Road
Coventry
Warwickshire
CV2 1ST
18 juillet 2025
Réponse de National Windscreens - Coventry
We appreciate you taking the time to share your feedback. We're happy the work was completed within the timeframe communicated to you. Thank you.
Completed earlier than scheduled and at…
Completed earlier than scheduled and at a convenient time at short notice.
23 juillet 2025
Réponse de National Windscreens - Coventry
We're happy to hear that the service was completed promptly and at a convenient time, even on short notice. Thank you for your positive feedback!
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