Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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Lisez les avis des autres
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my... Voir plus
L'entreprise a répondu
Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked proper... Voir plus
L'entreprise a répondu
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Coventry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, Royaume-Uni
- 024-7695-0084
4,6
Excellent
694 avis
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Réponse de National Windscreens - Coventry
We appreciate you sharing! We're so glad you received brilliant service from a professional technician and will use us again. Thank you.
Came to workplace and fixed chipped…
Came to workplace and fixed chipped windscreen when I was working. Very efficient. Great service.
22 octobre 2025
Réponse de National Windscreens - Coventry
We appreciate your positive feedback. We're happy to hear that you found the service efficient and convenient, with the repair at your workplace. Thank you for sharing.
Good service
Easy to book, fast efficient service, only took an hour and twenty minutes for screen replacement and set up.
17 octobre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that booking was easy, and the service was fast and efficient. We appreciate your positive feedback regarding the screen replacement and setup time!
The repair was professionally and good…
The repair was professionally and good customer service. Thanks
11 octobre 2025
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're happy to hear you received professional repair service and good customer service.
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so glad to hear that you found our technician friendly and professional.
Friendly staff
The staff where great, very informative and everything was done on time.
14 octobre 2025
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to hear that our staff was informative and everything was completed punctually for you.
Réponse de National Windscreens - Coventry
We're glad the process was easy for you. Thank you for sharing your positive experience with us; we appreciate it.
Very easy to cumuicate with to get a…
Very easy to cumuicate with to get a new appointment if required,very professional fiters would highly recommend
10 octobre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that you found it easy to reschedule and that our installers were professional. Thank you for recommending us; we appreciate your positive feedback!
Guys where very nice and polite
Guys where very nice and polite. Didn't take to long to do and they were very neat and tidy
6 octobre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that you found our team nice and polite and that they provided prompt, neat, and tidy service. Thank you for your positive feedback!
The service I received was excellent
The service I received was excellent. I was kept fully informed before and during the work, and the staff were friendly, helpful and efficient.
Work to replace the screen was carried out at the Coventry service centre.
6 octobre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that you were fully informed throughout the screen replacement process at our Coventry service center. It's great to know that you found our staff friendly, helpful, and efficient. Thank you for your positive feedback!
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Expert Attention from National Windscreens.
The gentleman who replaced our windscreen was polite, friendly and clearly very good at his job. He was there very promptly on the day allotted to our replacement.
9 octobre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that the replacement went smoothly! It's great to know the technician was friendly, punctual, and efficient. Thank you for your positive feedback.
Fast service
What made my experience great? The waiting time. Honestly I wasn't expecting to be changed in 1h 30 minutes.
Great job 👍🏼
8 octobre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that you had a great experience! We appreciate you mentioning the waiting time and that you were pleased with our efficiency. Thank you for your feedback!
Onetime and polite
On time and polite. Repair to windscreen chip not that great to be honest.
6 octobre 2025
Réponse de National Windscreens - Coventry
We appreciate your feedback and are glad you found us punctual and courteous. We're sorry the windscreen chip repair wasn't ideal.
Very professional
Very professional work and very friendly keeping me updated all the time
17 septembre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that you had a positive experience with our work and that we kept you informed. Thank you for your kind feedback!
Prompt professional service
30 septembre 2025
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Coventry
We are so glad we could provide such great support! Thank you for your feedback; we appreciate it.
Disappointing
Well the new windscreen is good. The service was on time as promised. Unfortunately the auto dip on the headlights is no longer working. I don't have time to take the car back as I don't work in Coventry and cannot be without my car for half a day. I managed to get the windscreen done at the end of a holiday when I had a spare day before I was back at work. I don't have a phone number for the branch so can't ring them. So I guess I will have to live with it. It is a pity they can't simply get it right.
23 septembre 2025
Réponse de National Windscreens - Coventry
We appreciate your feedback and are glad the windscreen replacement was satisfactory and on time. We're sorry to hear about the auto dip headlight issue and the inconvenience it has caused. We want to look into this further. Please contact us through our website so we can assist you.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Coventry
We appreciate you sharing! We're so glad to hear about our very fast and professional service. Thank you for highly recommending us!
Booked online
Booked online, a call to confirm the appointment for a replacement window, dropped off and collected very easily, very quick and very professional.
26 septembre 2025
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're happy to hear that booking online, confirming the appointment, dropping off, and collecting your vehicle for a replacement window was easy, quick, and professional.
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