Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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Lisez les avis des autres
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my... Voir plus
L'entreprise a répondu
Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked proper... Voir plus
L'entreprise a répondu
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Coventry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, Royaume-Uni
- 024-7695-0084
4,6
Excellent
694 avis
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The new windscreen was not clean
The new windscreen was not clean. Lots of sticker marks, finger marks on the inside of the screen that should have been cleaned .
21 novembre 2025
Réponse de National Windscreens - Coventry
We appreciate your feedback and are sorry the windscreen wasn't clean. We'll address the sticker and finger marks to ensure better preparation in the future.
What they did well is get the car…
What they did well is get the car booked in very quickly. What was not so good was they never cleaned all the bits of rubbish like what looked like fragments or glass and other bits of debris after fitting the new window screen not good when it was a new car
30 octobre 2025
Réponse de National Windscreens - Coventry
We appreciate your feedback and are glad the booking was quick. We're sorry the debris wasn't cleaned after the new windshield installation, especially on a new car. We'll address this to ensure better service in the future.
Helpful and responsive service
Helpful, responsive to need and updated as appropriate
3 décembre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that our support was helpful and responsive to your needs. Thank you for your positive feedback and time!
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Coventry
We appreciate you sharing! We're so happy to hear our friendly, helpful staff kept you informed and did a great job.
Friendly and efficient staff who got on…
Friendly and efficient staff who got on with the job and finished on time
24 novembre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that our staff was friendly and efficient and completed the job on time. Thank you for your positive feedback and your time.
The service was fast and efficient as…
The service was fast and efficient as well as providing an excellent customer service
20 novembre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that you found our service fast and efficient. We appreciate your feedback and are glad you enjoyed your experience with our customer service.
Réponse de National Windscreens - Coventry
We appreciate you taking the time to share your wonderful experience. We're so glad to hear the team exceeded your expectations!
Excellent customer service from Josh
Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were considered and met. No delays, in fact, faster to complete work than expected. Would recommend and return. Thank you Josh and team @ National Windscreens Coventry!
14 novembre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that you had such a positive experience with our team. We appreciate your recommendation and are glad that we could meet your needs efficiently. Thank you for your feedback!
Réponse de National Windscreens - Coventry
We appreciate you sharing. We are so happy you found our service helpful and quick. Thank you!
Réponse de National Windscreens - Coventry
We appreciate you sharing! We are so happy you were pleased with our good service and the good job done quickly.
Réponse de National Windscreens - Coventry
We appreciate you sharing! We're so happy to hear that our service was quick and friendly and that booking was easy for you. Thank you!
Great customer service
Great customer service, special thanks to Josh who kept me informed and reminders of appointment.
11 novembre 2025
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're happy to hear that you received great customer service and were well-informed about your appointment.
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service from the lads at National…
Great service from the lads at National Windscreen Coventry
16 septembre 2025
Réponse de National Windscreens - Coventry
We're glad you enjoyed your experience with our Coventry team! Thank you for taking the time to leave us such positive feedback; we appreciate it.
Very good communication and job done…
Very good communication and job done quickly and to a high standard
4 novembre 2025
Réponse de National Windscreens - Coventry
We appreciate your positive feedback! We're happy to hear you were pleased with our communication, the speed, and the high standard of our work.
Happy with the replacement on my…
Happy with the replacement on my car..it all went smoothly
18 septembre 2025
Réponse de National Windscreens - Coventry
We're happy to hear that the replacement on your car went smoothly. Thank you for sharing your positive experience with us!
Réponse de National Windscreens - Coventry
We appreciate you taking the time to share your positive experience! We're glad our technicians provided professional service. Thank you!
Very friendly staff and kept me well…
Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked properly. Upon opening bonnet found hose was unclipped and hence had been pinched. I put hose back in clip and all seems fine now.
30 octobre 2025
Réponse de National Windscreens - Coventry
We appreciate your feedback and are glad our team provided friendly and informative service. We're sorry to hear about the windscreen washer issue and appreciate you bringing it to our attention. We will review our processes to prevent this in the future.
Good service, quick and nice job
24 octobre 2025
Réponse de National Windscreens - Coventry
We appreciate you sharing! We are so happy you were pleased with our good, quick, and nice job.
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