Lady on the phone from call centre repeatedly advised me that that car dealership I was looking at didn’t exist due to my difficulty finding the site. Sent me up and down various times as seemed to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7, Sidings Court, HU4 7DY Hull, East Riding of Yorkshire, GB
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Lisez les avis des autres
The technician came to fit my new windscreen on site where I work he was very friendly and on time. He rang me before he got there and told me he would be there and when he got there, he was very help... Voir plus
L'entreprise a répondu
Just had Richard and Andy at your Hull Branch make up a flat laminated glass for our Scania T-cab O/S rear window from a Land Rover flat windscreen. No other company was interested in helping but they... Voir plus
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I am very impressed with National Windscreens, the technician Matt was very efficient with contacting me to confirm he was on his way. He then set about removing & replacing 4 windows damaged & broken... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Hull
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7, Sidings Court, HU4 7DY, Hull, East Riding of Yorkshire, Royaume-Uni
- 01482-910-048
4,7
Excellent
547 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Insurance claim for windscreen
Insurance claim for windscreen. Easy to book, Quickly fitted on the day.
Stress free process. Thank you.
1 août 2025
Réponse de National Windscreens - Hull
We're happy to hear that the windscreen claim and fitting process was easy and stress-free. Thank you for your positive feedback; we appreciate it.
Great job 👍🏼
Great job from start to finish the staff were very efficient in their work great communication polite & friendly service would highly recommend thanks national windscreens 👍🏼
21 juillet 2025
Avis spontané
Réponse de National Windscreens - Hull
We appreciate your positive feedback. We're happy to hear that our efficient staff provided great communication and friendly service from start to finish. We're glad you would recommend us!
Réponse de National Windscreens - Hull
We appreciate you sharing! We are so happy our service was great and very efficient for you. Thank you for the positive feedback.
Absolutely First Class Service
Absolutely First Class Service , From start to finish kept me informed turned up on time , did a great job Thank you everyone
29 juillet 2025
Réponse de National Windscreens - Hull
We appreciate you sharing your feedback! We're happy to hear that you received first-class service, were kept informed, and that the job was completed to your satisfaction.
Réponse de National Windscreens - Hull
We're happy to hear that you had a very good and quiet experience with us and that we were on time. We appreciate your intention to use us again.
staff very pleasant kept me informed…
staff very pleasant kept me informed throughout the repair which was completed on time whilst i waited
24 juillet 2025
Réponse de National Windscreens - Hull
We're happy to hear that our staff was pleasant and kept you informed throughout the repair, which was completed on time while you waited.
Great customer service …
Arrived early but the fitter dealt with the replacement windscreen promptly, efficiently and quickly.
Great customer service throughout.
15 juillet 2025
Réponse de National Windscreens - Hull
We appreciate you taking the time to share your feedback. We're happy to hear that the fitter completed the windscreen replacement promptly and efficiently. We're also glad you received great customer service.
Réponse de National Windscreens - Hull
We're happy to hear that you had a great experience with our fast service and customer service. Thank you for your feedback.
Waited in ALL DAY
Waited in ALL DAY. Tracker did not work. Managed to speak to three different advisors to get ETAs. All proved baseless. No contact from the company whatsoever to apologise or explain why I wasted a full day to be treated like s**t. Annoyed doesn't cover it. They have my money and I still need a repair. Since discovered it was Scunthorpe branch. When I contacted them next day, they insisted on speaking to my husband, something they had never once asked to do. Claimed it was data protection from his own wife.
18 juillet 2025
Avis spontané
Réponse de National Windscreens - Hull
We're sorry your repair experience was unsatisfactory. Spending the day waiting, receiving inaccurate ETAs, and lacking communication is unacceptable. We appreciate your feedback and will investigate how to improve our service.
Réponse de National Windscreens - Hull
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
They where very easy to sorting and…
They where very easy to sorting and very fast at they're job's at a high standard great job on my window screen 👏
1 juillet 2025
Réponse de National Windscreens - Hull
We're happy to hear that the service was efficient and met your standards. We appreciate you acknowledging the team's dedication to providing high-quality work on your window screen. Thanks for your feedback!
Fast service
Fast service. Highly recommended. Been able to book appointment for the next day and came to my house
27 juin 2025
Réponse de National Windscreens - Hull
We appreciate your recommendation and are happy that you received fast service. We're glad we could accommodate you with a next-day, in-house appointment.
Clear communication
Clear communication. Super friendly and explained the work clearly.
Didn’t take long at all either for a full replacement.
1 juillet 2025
Réponse de National Windscreens - Hull
We appreciate you sharing your experience! We're happy to hear our communication was clear, and that you found our team friendly and informative. It's great the replacement didn't take long!
Réponse de National Windscreens - Hull
We are happy to hear that you had a great experience with our quick and efficient service. We appreciate your positive feedback.
Quick service no problems at all
26 juin 2025
Réponse de National Windscreens - Hull
We appreciate you sharing! We're so happy our service was quick and without problems for you during your visit with us. Thank you!
It was a great experience from start to…
It was a great experience from start to finish. I was kept up to date about the car and it was ready in less than 2 hours. Thank you!
23 juin 2025
Réponse de National Windscreens - Hull
We're happy to hear that your experience was great from beginning to end. It's wonderful that we kept you informed and completed the work quickly. Thank you for your positive feedback!
Great service
Great service. I got lost finding the place as google maps takes you the wrong way! The guy rang me to check all was ok and directed me. My car was ready within the time frame given and no issues since. Would highly recommend!
17 juin 2025
Réponse de National Windscreens - Hull
We appreciate your positive feedback! We're glad we could assist you when you had trouble finding us. It's great to hear that your car was ready on time and that you've had no issues since. Thanks for recommending us!
Great service!
Friendly staff, great communication and overall just great and speedy service
19 juin 2025
Réponse de National Windscreens - Hull
We appreciate your positive feedback! We're happy to hear that you experienced great communication, friendly staff, and overall speedy service.
Réponse de National Windscreens - Hull
We appreciate you taking the time to share your positive experience with our helpful and professional service. Thank you!
Great service
Super easy to book. Very friendly and professional staff. Much quicker than I thought it would be too! Easy to find with a Starbucks within easy walking distance.
13 juin 2025
Réponse de National Windscreens - Hull
We appreciate your positive feedback. We're happy to hear that booking was super easy, our staff were friendly and professional, and the service was quicker than expected. We're also glad you found our location convenient.
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