Nautica Avis 

I bought underwear from a local store, not the website. The first time wearing a pair the lining detached from the underwear. I reached out to Nautica and the gentleman that I have been dealing with has been great. I supplied pictures and all of the information he was asking for and he told me this would have to be handled through Dreamwear since I did not purchase from the website. He forwarded my information to Ming Chao, who is the sales report assistant. After waiting 3 days for her to message me, she said she would just issue a refund because at this point, every pair of underwear had done the same thing. She confirmed my address and said a check would be mailed. I waited 3 weeks and no check. I email Ming back and go several days with no response. I emailed the gentleman from Nautica back and he escalated my email. I finally here back from Ming and she apologizes and says the check will be sent out. It has been another 2 weeks and still no check. I understand they didn't need to refund me, and appreciate that they are, because you buy a product and expect to be able to wear it, but when they produce a flawed product, you truly hope they will do the right thing and either exchange the product or refund your money.

Nautica Deutschland. Schuhe bestellt und mit PayPal bezahlt. Den Verkäufer David Giglio mehrmals angeschrieben, aber keine Antwort und keine Ware. Dank PayPal Geld zurück.
1 Stern ist für so ein Verhalten noch zuviel.

This is about Nautica Australia - online shops as I do not think they are related to physical shops (returns only via post and with a fee).
In general avoid - I ordered slim fit pants and while slim fit shows a size smaller in their chart than the normal fit pants, they end up sending you the normal size when you order (e. g. you order Large and you expect a 34 waist, but you receive a 36). They then tell you it was your fault - but actually you do not see the actual size until after you pay (e. g. You only see "Large"). I have exchanged at least 10 emails with the customer services. Their customer service is generally rude and blames you for their mistake. Here are some quotes from their responses - and for most of these emails I had to send a reminder twice to ask for a response as they were ignoring me: 1. "I have looked into your order please be advised that the size ordered is 36. " -> My response: But I ordered "Large", not 36. 2. After 10 days and me sending them 3 emails to ask them to respond they sent the following: "Please be advised that according to your order confrimation the size selected at checkout is 36" & " "Kindly provide us with a screenshot showing that you did select Large size 34 at check out" ->But I ordered "Large", not 36. There is no way to know the size until you pay. The scammers are also expecting you to take screenshots to keep as proof for every item you order. Is this Nautica we knew 30 years ago? No. 3. "Please be advised that on our end the size your selected at checkout is XL(36). Please provide a confirmation that you selected L(34). " -> Finally they realised you can not use numbers during the order and now they are changing the response (still your fault though) and ask for proof BEFORE the checkout (after you pay the Large becomes 36). But I ordered "Large", not "XL". 4. So I asked them to try and order a "Large" item to see what size they will get. They never responded! They are scammers.
After all this I left a review on their website and guess their reply: please contact our customer services team!

I bought a pullover, I did not like the material.
When I tried to return this, they say you can only return this to Nautica store or ship us at your cost.
There is no store near me.
Hopeless customer service, never recommend this company to anyone!

Long time and no longer a customer of Nautica. Ordered 2 t-shirts and wrong color sent, we all make mistakes, wasn’t prepared for the dumpster fire to follow. Called customer service and nitwit monkey one, woman who barely spoke English, told me I would have to pay for the return and if wanted the shirts I would have to reorder at MY expense (extra cost of shirts and shipping), yup I got mad and she was going to send a link for a shipping label, never received, and in this wonderful customer service experience she was all too happy to brush me off. So, like an idiot and trust me it will NEVER EVER happen again with Nautica, I reordered the shirts including a 3rd one, all 3 the same color as I wanted the first time. Received them and yup, wrong color again. Called customer service AGAIN, spoke to a guy, nitwit monkey two, explained the situation and asked him a simple question, what are you going to do to make this right? His answer was as brazen and brilliantly stunning as you could get, NOTHING, yup NOTHING!! His customer service finesse out did the 1st one. Long story short no sense in arguing with an idiot, so I wrote my experiences down in a review. In comes nitwit monkey three, who saw my review and through emails I started to get a glimmer of hope, the right thing would finally happen, I would FINALLY get the color shirts I initially wanted and ordered and PAID for. NOPE, she is just as bad as the first two. She has the NERVE to tell me darker green what color I keep getting is the SAME color as the light green I ordered and wanted, in so many words I got what I ordered and case closed and to insult my intelligence even more and to blow me off here is a worthless coupon for 20% off my next order, am I supposed to jump and down in excitement and gratitude. How about doing the right thing and resolving my order that I feel at this point is more intentional than a mistake. At this point I am DONE with Nautica and do not trust a company that screws not one but a 2nd order and then treats you like absolute crap and refuses to take ownership of the problem and makes things right. I called customer service this morning and asked to speak to this this 3rd nitwit, Alejandra L and explained whom I was and we had been emailing each other and if I could speak with her and was put on hold, the rep came back to the phone and said Alejandra L did not take calls and if I wanted to talk to her I needed to communicate by email that she could ignore and delete like she never received. Obviously she didn’t have her big girl britches pulled up and used the rep to let her hide behind her computer. At this point I don’t see ANY resolution to this problem, but that’s ok Nautica, not that they care, has PERMANENTLY lost my future business, money and brand loyalty along with other family and friends, I have shown a number of people a shirt I have that I have and am trying to order and the ones they keep sending, EVERYONE has said their IS a difference in a color and Alejandra L is obviously color blind or ignorant. You don’t belong in customer service as you have NO interest in resolving simple customer problems, luckily for you I am not your boss because you would be FIRED. May I suggest you get a job cleaning bathrooms at Taco Bell so you are not exposed to customers. I hope your bosses see this and objectively look at this for what it is, you not only dropped the ball on purpose, you refused to correct a simple customer service issue and make things right and drove a long time loyal customer away. It’s interesting when the main numbers to Nautica are out of order, no higher ups can be reached or left messages with, no wonder employees are so rouge

Ordered 5 items. Received only 4. First tried to resolve the issue with an email to customer service. Got nowhere. Then decided to call. Explained the problem to the agent. She said there was nothing she could do. I said, yes YOU CAN SEND ME THE MISSING ITEM!!
She said she couldn't do that. I asked for another agent or her manager. Unbelievably, SHE DISCONNEDTED ME!!
I will NEVER buy anything from Nautica again!!!!

BOUGHT A 4 T SHIRT PACK.I THOUGHT THEY WERE A QUALITY BRAND,WHAT A JOKE !!FLIMSY BAGGY POOR QUALITY.BY FAR THE CRUMMIEST T SHIRTS I HAVE EVER SEEN.I HAVE CUT THEM UP FOR RAGS IN MY SHED.ABSOLUTE RUBBISH!!! DONT BOTHER.

Clothes poor fit,returns require approval,customer has to pay postage back.
Return of monies takes 14 days.
Genuinely would not buy again

I wished I'd checked this website beforehand...
I bought 5 items online and the fit was all over the place. 2 of the items fitted. The others were way too big with one of them big enough for me and my wife to fit into. Sad to see an iconic brand fall apart.

Worst Customer Service Ever, I called him but a problem with my coat and they gave me nothing but a very bad time they are disgraceful. I will never buy another Nautica in my life again. Material on coats are not like they used to be complete junk.

My grandson purchased a Nautica t shirt, when he washed it the dye ran and the t shirt was ruined.
I decided to purchase another one for him online. When I ordered it, there was an option to receive 15% off your first order by leaving your email, which I did.
When I paid I did not receive anything off the price. I rang the company and was told I would be sent a promo code to receive the discount off my second order.
This is not what it said on the first order.
Very badly worded, will not purchase again from this website.

If they had 0 stars that would be better! Customer service HORRIBLE! Never got order, had to file fraud with my credit card because customer service would not help, was rude and unprofessional!! Just list 2( year customer👏

This company is TERRIBLE! I’m shocked, Nautica has been a big brand for a long time and I expect better than D- service. Do better Nautica! What an embarrassment!
Order in store only, your online experience will be a disaster- order will be late, no one will help you, refunds are extremely difficult.

Nautica does not make 100% cotton shirts or clothing no more. Most of them are now blended with Polyester and I have sensitive skin.. other than it feels not breathable or comfortable . You don't get value for you money. I prefer Tommy Hilfiger now coz when the label says 100% cotton, its true !!

Terrible customer service! I received the wrong order and they were completely unhelpful. I will never do business with this company again.

This is a frauduleus company . Never received the goods . No reaction on complaints . Never do business with them !!!!!!

DO NOT SEND THEM YOUR MONEY! THIEVES
I ordered 73.69Euros of clothing, was charged 82.61Euros without warning.
Customer service just says that it's due to the exchange rate, and refuse to refund the full amount as they say they are not responsible.
Their English is less than average and certainly comes from half-way around the world

Not worth. Better throw the money or burnt it

I'd never heard of this brand before I bought a hoodie from M and M direct. The quality is absolutely superb. Lovely, thick material. Great fit and extremely comfortable.

Ordered my stuff on Nautica Canada in August 2023. On 13th Sep. got an email from dvftrack.com that package has been shipped via sea. The last update on 3rd Dec. showed that parcel will be delivered within two weeks which I have not received yet (20th Dec.) I read dvftrack.com reviews on scamadviser.com & found that this website is a SCAM. Nobody picks up my calls at dvftrack.com. Sent emails to Nautica but nobody answered. I assume Nautica Canada also is a dubious website. Lost US$ 100 and waiting from the last four months for my parcel. STAY AWAY from these websites if you want to save your money.