Nautica shipped me items that were completely different to the online listing (long sleeve instead of short; white logo instead of blue) but still had the audacity to charge me a $10 return fee! Avoid... Voir plus
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Terrible return policy which I'm sure is intentional. They don't provide information or a label, your return costs half as much as your purchase. DON'T BUY FROM NAUTICA.
Schlimmer geht nicht! Absolut miserabel. Gebuchter und bezahlter Parasailing Flug 2 mal abgesagt und auf anderes Datum verschoben. Dann beim 3. Termin verspätete Abfahrt. KEINERLEI SICHERHEITSVOR... Voir plus
First time nautical online shopper although I have purchased their clothes for years at Macy’s. Online store new acct set up and checkout made the purchase one I probably wouldn’t repeat. Received wha... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Nautica, a global lifestyle brand, offers a wide selection of apparel for men, women and kids as well as a large selection of home products, select accessories like watches and small leather goods, fragrance and swimwear.
Coordonnées de contact
West 57th Street 40, 10019, New York, Etats-Unis
- nautica.com
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Their web site is very annoying
Their web site is very annoying, pop up after pop up asking if you want 10% off, I’m just about done ever shopping with them again
customer Service is NO GOOD and materials
ok, so i bought some very nice shoes that cost me $89
only used then twice and on my third time , they came apart , i try to reach and nothing it has been almost 2 weeks since i reach out thru there web site .....sad but they will take you're money but won't help you get the shoes replace ... i don't even want my money back ...just want shoes
Good Morning..NAUTICA I purchased 3…
Good Morning..NAUTICA I purchased 3 cotton crew necks(Limited Edition) on 07/8 the neck collar sags..NAUTICA is a great men’s wear I have been wearing for years, I wasn’t satisfied with this brand. RN 97404- 38M74B536AMR/10001
Nautica ... Never again ...Worse customer service !!
I bought online a nantucket green TSHIRT and Nautica sent me a lime green tshirt (which is not the same color)
Spoke with customer service (and sent email of the tshirt) and Joanne supervisor. Joanne told me it is the same color and the difference of color is due to contrast of the computer.... . lol, .. Please look at the attachment... it is 2 different colors. I order several items on the internet and to be honest.... this is by far the worse customer service !! Nautica never again !!
worst customer service !!
worst customer service !!! Return policy is terrible i called Customer service for a Return label and was told I had to pay them for The return . I Never Experienced or Heard something like this . I Wish I can Give ⭕️ STARS !!! Teddy Holland .
Christmas Ruined!!!
Poor Service. Have a limited income because of Covid and no job since March. Bought my wife’s Christmas gifts with 2 day delivery that cost and extra $20 on the 16th. Got an email on the 18th and it read will be delivered on the 26th. We don’t have additional money for me to buy my wife a gift for Christmas! All they would do is credit me fir the $20.
Weak
Really surprised at this company they've been around a long time but I've learned they got sold out apparently the new company is horrible in customer service you have to prepay for your own returns their return policy is horrible I won't be making any more purchases with this company it's just the principle
Technical difficulties as an excuse…
Technical difficulties as an excuse that never ends. Nautica was sold several years ago and the company that took it over must be subpar. All customer service is in another country. Easy to tell that they don't have a command of English in their writing. Will they ever receive my return and will I get my money back?
WORST CUSTOMER SERVICE EVER!!
WORST CUSTOMER SERVICE EVER!!! I bought a watch on July 18, 2020 and returned it on July 28, 2020. It is tracked and received and signed for by "M.Matt" at their warehouse. After calling customer service and getting nowhere, I tried the live chat - guess what, they are having "technical issues". So I am now on my 5th email trying to get my refund from 3 months ago! I gave them all of my information and they referred me to Timex to get new parts! WHAT? DO NOT BUY FROM THIS WEBSITE!
Worst customer service EVER
Worst customer service EVER! These people have NO INTENTION of assisting you and to even refer to the "customer service" team as "customer service" is, by definition, a contradiction. After having contacted them numerous times, (regarding the same issue only to get stupid, NOT helpful responses from them), I have determined that Nautica's "customer service" is outsourced, paid by the number of messages they respond to rather than by the number of customers they ACTUALLY provide ANY assistance to. Don't even bother contacting them. Trust me, it won't do any good.
Order not complete
Order not complete. False excuses about refunding, never received. Fraudulous company. Do not order online!
You failed Nautica.
2 stars for you to be fair. I can't say anything about the quality of your products because I never received my order. And the customer support agents tried to get rid of my calls by giving me unrelated and short answers or simply hanging up to my face. I called 3 times, not just once and waited enough to hear back.
I was promised by the supervisor to be looked at this case finally, but never heard from her at all.
The customer satisfaction is the way to judge a company.
excuses on top of excuses
ordered a watch for father day on June 1st 10 days later still say order processing. Customers service keep giving the same excuse over and over. they're having a father day sale on there site but can even fill a order for father days i placed on June 1st. I told them i order for fathers day so i kinda wanted on or before fathers day there response was sorry i understand. Dont order from this place they sale things the dont have in house. So they tell the customer its not their fault its the supplier i thought i was ordering from nautica.com not a their overseas supplier smh
I never even imagine that such brand…
I never even imagine that such brand exists with so much varities of things for probably any level of task being done for whatever reason. Can we really find out something else ? They do have everything on good prices and people should be happy.
the management at Nautica are weirdos…
the management at Nautica are weirdos they don't except the designers choices they rather just go with a person that does not know the brand. They had a guy there by the name of Ron Hunter his ear was on on the streets, hung out with the younger crowds and wore the latest fashion. None of the execs listened. Im sure they are hurting. Go listen to someone that does not know fashion lol
Awesome product
Awesome product! I love the belt. There is one down side however after a few uses the leather has started ti scrape off. Normal wear and tear type stuff.
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