Nautica Avis 

MY order for a lounge jacket was for a size XL, which is my size in all other brands of jackets and shirts. It was by far, way TOO large. Return is PrePaid by buyer. Return to a Nautica store?? Where? Want an exchange, create a new order. Buying a Nautica product will be through Walmart or Amazon in furure.

Be aware Nautica uses Lasership/OnTrac so you will not receive your order. Getting a refund was too difficult.

Huge problems with Nautica EU not even sure if genuine goods. Eight Polo shirts ordered, kept 5.
1. Some had a terrible sickly smell
2. Some were not xxl and did not measure the stated 54"
3. Totally inconsistent product
4. Terrible returns service. For the first return I had to send multiple pictures to prove I was telling the truth and they were cut small.
5 For the second return with same problem I have just sought a return at my expense and they still have to review it!
I do not recommend this company and not sure if somebody is selling shoddy goods with the Nautica name.

Nautica has become the most abusive clothing retailer on earth... They're basically peddling junk garments made of the cheapest materials and sized ridiculously small... And then when you go to return them, they make the customer pay for the return, they don't even provide a discounted return label, and they take 30 days to refund you money after they receive the item back... How are they still in business...???

I wanted to send 3 shirts back because they all had a hole in the same location due to thread coming undone. I had only worn one of the shirts once, so it appeared to be an issue with manufacturing. I decided to reach out to Nautica chat service and see if I could get a replacement but was told I needed to spend money on the shipping to Nautica for a replacement.

Also, I was not guaranteed a discount such that I had claimed before because I would have to put in a new order once they refunded me. The refund/replacement process Nautica has in place is absolutely terrible! After being on the chat for over 30 minutes to find this out, I was done with everything and decided it's best to just keep the shirt with a hole and never do online shopping with Nautica again. I've replaced so many items with Amazon without an issue at all... they fully refund me and it's very easy to do without a cost to the customer.

Best of luck to those willing to roll the dice on Nautica.

Ordered extra large T-shirts I ve bought before ... these were thinner, cheaply made, and I could barely fit in them ... returned at my cost even though their clothes are not uniform or have any consistency at all ... not true to size, except for sometimes. Also useless cutsomer service ... I WILL NEVER BUY NAUTICA AGAIN .... they do not stand behind their brand ... wouldn't even help me out with a credit, promo, goodwill discount

Shoe just felt awful from the start. The insole collapsed into the soul leaving a very uncomfortable footbed. Complete cheap rubbish. Lowest quality shoes I've ever bought. Apparently they are for hiking but I wouldn't even wear them in the garden.

Die Produkte haben eine tolle Qualität! Ich würde jederzeit wieder Ware kaufen! Super Leistung! Nur zu empfehlen. Schnelle Lieferung.

I bought a pair of boots from Nautica from a TXMaxx store. Bought it on 1st of December and on the 24th they were broken, I have a huge hole in the heel. Outrageous!

I ordered 2 sweatshirts that I received, tried on and put away as I live in Florida and it was too warm to wear them. I got them out later and wore one and washed it. It became very misshapen and no longer fit right. I was not about to try the other one. I asked to return and they said I was past 30-day return policy so had no option to send back now. Way to not stand behind your product! Will never buy from them again.

First time nautical online shopper although I have purchased their clothes for years at Macy’s. Online store new acct set up and checkout made the purchase one I probably wouldn’t repeat. Received what I ordered, three items, one didn’t really fit. Decided to return it and once I read all the hoops you have to jump through to accomplish that decided it would be a Christmas gift for someone else. I guess their return policy worked as intended for them, for me not so much. Will stick to other brands moving forward, disappointing but too many others that make comparable clothing and have a friendlier easier approach.

The is a promotion for 20 % off orders of $150+
But apparantly it does not apply to any items on sale (or clearance) 95% of the items are on sales. Talked to the supervisor - no help, This is Totally false advertising. The should mention the 20 % off is for regular priced items. Just wasted 2 hours on false advertising. Sam

Can't go lower than 0 of I would. Long story short, they don't deliver items. Then you are supposed to wait a month to see if you get it. Order Polo or Columbia. At least you will get what you ordered that way.

Natica Sales Asociate Dania is a Great salesperson:

Dania deserved a moment of my time to leave her an A+ review for being such a caring salesperson
I was in the Natica outlet store 00150 yesterday shopping and out of all the stores I went into at the outlets and out of every store at the Merrimack outlets I have to say Dania (Associate 00000943739) was the only person that welcomed me and made me feel welcome and she was working hard arranging stock yet still in her own way made me feel attended to. what a great salesperson Dania made my day, and she deserved a thank you. Yours truly Michael
Dania is a Great salesperson:

Dania deserved a moment of my time to leave her an A+ review for being such a caring salesperson
I was in the Natica outlet store 00150 yesterday shopping and out of all the stores I went into at the outlets and out of every store at the Merrimack outlets I have to say Dania (Associate 00000943739) was the only person that welcomed me and made me feel welcome and she was working hard arranging stock yet still in her own way made me feel attended to. what a great salesperson Dania made my day, and she deserved a thank you. Yours truly Michael

I am a Customer Services Specialist. Customer Services within Nautica is appalling.
Spoke to CS Supervisor Albert ID 12669. This guy was horrible. I was reporting a T-shirt I bought 4 months ago, outside their 50 window for returns. The color faded yo white in one spot and a hole formed.
This is due to the harsh chemicals used to develope certain color tones
The would not replace it for me. I just wanted a replacement without a spot or a hole in it.
Albert repeatedly interrupted me. He would not let me speak, and proceeded to end the call because I was irritated by the repeat interruptions. This guy was a supervisor?
Called their store, ask for the store manager. The lady on the phone said she was the manager and her name was ”Kelly.’ When I spoke of the issue, she proceeded to tell.me she was the assistant store manager and could not exchange the T-shirt, or she would get in trouble? I proceeded to ask, you'll get in trouble for helping out and resolving an issue for a customer?
Poor policies, horrible customer experience. Non existent service.
They don't care. There's too many prospects in the world. They just don't give a blip about customers w negative experiences.

I tried placing an Order using Nautica gift card, there was an error message that we could not process your order (actual reason was not provided) and it pulled all the money from my gift card. Requested customer service to provide refund, they created an SR and no one have the courtesy to send me a replacement gift card. Whenever I called customer service, they say the SR is under processing but no progress made. I will never buy anything from Nautica.com again.

Terrible return policy watch was defective the sent me a new one which I was charged for. The said once watch was returned I would receive refund. It has been 3 weeks since I returned it no refund. I did live chat what a joke on my phone for about an hour. Still no refund they wanted tracking number which I have but not with me so once I get home from vacation I will call with that. Wish me luck very irritated!!!

The polo shirt I purchased shrank severely after the first wash, which was in cold water. Now instead of a large, the size is somewhere between and medium and a small! The web site chat was not useful. I called the phone number, and nobody was there. I left a voice mail to call or email me.

I wish there was 0 stars to review. It was my 1st order and 1 of the item I wanted to return, but for a product of $14 they wanted me to pay shipping which should be only through FedEx of UPS which is more than the cost of the product. SHAME on NAUTICA for such customer service which is worst than any companies doing online services in the entire USA

I bought and returned the polo as it didn’t fit me well. I returned it on Feb 2022 and until now April 2022, I have not received the money back. Nautica is the company with the worst customer service that I have worked it. I called 8 times and the problem has not been solved. They want to steal the money from me. It’s not worth my time and money to buy from this company. This is the first and last time that I bought clothes from Nautica.