NavaFresh New Zealand Avis 

I ordered a NYTRYD neck and shoulder wrap weighted microwaveable hot and cold compress for a Christmas present. The beads melted through which obviously made it unusable as well as dangerous. I contacted navafresh to let them know as well as sent a photo but they took no responsibility and advised me to contact the company they on sold it from. However they would not even give me the address I could contact them on. I would definitely not recommend buying anything from this company. Very disappointing.

UPDATE: I received exactly what I ordered, intact and neatly packaged. Thank you! I have added 2 more stars.. ***.

I have no shipping information? My payment is Singapour? I thought it was NZ based? Eleven days in and no information!!!!!!!!!!! The reviews I am reading are horrendous. I would not have bought from you if I read them. I am waiting for an order: ORDER NZ-NV#P392920148 ... Lugol's Iodine 5% Solution.

Great service. Order arrived quickly

Poor rating for the following reasons:
1. It was not clear that the item is located in India
2. When I paid online I first received an error message stating that account could not be verified, so I tried again, before I realised that the initial payment had actually been processed. Almost resulted in a double order (lucky I canceled the second attempt in time)
3. It took the seller more than 1 week to dispatch the item
4. I am unable to track the “Shiprocket delivery” because the OTP for buyer verification is not arriving on repeated attempts, although my phone number is correct.
I would not recommend this seller, rather pay 20 or 30% more and get a good, fast and reliable service.

Add on: I received an apology for the delayed dispatch from the seller (due to high volumes), thank you. The seller did not address the other issues mentioned in my review.

Add on 28/5: I received the product in good order. The company has made an effort to send it by DHL and after the initial delays in dispatch the delivery was reasonably quick considering it was coming from India. I increased my rating from 1 to 3 stars. Other cautions remain in place.

Quick delivery and correct products dispatche.

I was seeking a Pukka Teas product that came in 20 tea bags per pack and retail in NZ around NZ$10 (say $0.50 each)
They also are sold in an outer of 10 packs in Moore Wilson. This tea I wanted was out of stock in NZ.
Navafresh had this item for sale at NZ$103 including freight and I assumed it was an outer. I paid for his and later received 1 single packet of 20 bags.
Despite several attempts to correct the situation, they lied their way through this and refused to respond.
I pointed out that on their NZ version of their website, they had the single packet item priced at $103 instead of $10.30!
I pointed out that their cost to me was $5.00 per single tea bag! - but they would not respond - claimed it was because of freight from the USA!
Said they would look into it but nothing has happened!!!!

DO NOT TRUST THIS SITE.....

I have a complete list of the emails back and forth with Navafresh including the order number with all of the requested information. Not once have they shown any recognition of their error. I have logged back on to their website and they have changed their pricing of the product and reduced it down by around 20% but it is still no where near NZ$10 per box.

This website is designed to make you to thinking it is NZ based. In is NOT. Don’t be fooled.
I ordered an Easter gift, thinking I was buying locally. I didn’t receive and shipping notification for over a week and when I chased it up it became clear this is an overseas company. I immediately asked to cancel my order and get a refund but was told this was not possible.
My order eventually arrived but was in terrible condition and too late. It went in the bin. Total waste of money. DO NOT BUT FROM THIS WEBSITE.

EDIT (22/04/24): Despite their reply below, I have NOT received any email from Navafresh regards resolving my complaint or offering a refund for substandard product.

We ordered Mango seeds powder; the cost was 63.20 for 1kg; shipping was 9.95; At checkout the cost became 83.15. After clicking on pay now; Money got deducted from our card, and We did not receive any confirmation online or in our email. we tried to call the number on their website it goes to voice mail. This website looks like scam. Don't ever buy anything from this site. Don't know if they are collecting info or doing something.
Later Update
The order confirmation came on 9th April. No confirmation that payment has gone through after paying Pay Now button. It would be nice to get immediate confirmation. We also got shipping details, we are waiting for the product.

WARNING!! - DO NOT BUY FROM navafresh.nz.

For months I thought I was scammed, as the company did not respond to any emails or phone calls asking about my order. Not even a courtesy reply. My ordered product (Lugols Iodine) did eventually arrive, however, the quality was so bad that I threw it out and bought elsewhere.

DONT WASTE YOUR MONEY AND YOUR TIME - BUY ELSEWHERE!!!

UPDATE: I see they have responded below - it is a lie!! They have not emailed me (I checked my spam too)!! They are a pack of lying thieves!!

It’s look fraud company I did Oder 70$ hade massage machine while Oder showing few days delivery and after that got email for few weeks , I did cancel my Oder and wants refund they not giving me even reply back after few emails not even got back money .. very disappointing be careful my reference num : P438979215

Quick delivery and good customer skills

The package was under weight wrapped. 1.8kg while fully packed for delivery instead of 2kg dates. The package did not contain Ajwa dates that I ordered. There was no way to verify that the dates were organic, let alone from Medina as advertised. Inside the packages along with the dates was a live segmented insect and broken bits of plastic. I do not recommend buying from this company.

Ordered a blood pressure monitor 5 Feb. After no delivery I queried delivery time. Got no response to email inquiry and phone calls go to answer phone and also no response. As of 25 Feb still recieved nothing. From my experience, DO NOT ORDER ANYTHING FROM NAVAFRESH.
Update - Blood pressure monitor arrived on 7 March, over a month from ordering. I would say that Navafresh could have sent an email advising of despatch as mentioned on their original ordert. Also Navafresh did not respond to their online inquiry or phone message.

Absolutely disgusted in Navafresh.nz
4 cans of lemon soda water for $204. When purchasing on website it was a box of 12 for $50 which was still expensive, but the taste was just to good. When calling them to return, they said it had to be there within 7 days, it took 14 days to get to me ffs. This is not a NZ website buyers beware!!! Scammers big time!

May Lord Jesus bless this tool to be useful to many people for easy juicing and flexible in cleaning as well.

Really good produce and arrived super fast.

Product ordered mid December, no communication and not replying to the multiple emails I’ve sent. My advice, buy from another company

Update
I have not received an email from you as you have stated! More delaying tactics? Come on Nava Fresh you've had my money for well over a month, it takes negative feedback to get a response from you, try replying to the 4 emails I've sent you, you have my correct email address.

My apologies I gave a bad review before because I didn’t know my order from Navafresh had been delivered already it was soursop teabags for my mum for health purposes but I will definitely order again

No information that the goods were coming from overseas, no delivery time-line. Shipping information said it started in Mumbai with Shiprocket via New Delhi and then it seemed to be "stuck" in New Delhi and from 7 December 2023 no updates. I wrote daily to Nava Fresh and all they said was "be patient" with no actual information. When it was here the packaging showed it came from England.
Horror, when I opened the packet, the goods were nothing as shown on the website, in the form, structure and colour, so disappointed.
Nava Fresh has not replied to my email about this.