Netomnia Avis 98

I rarely write reviews but this was a refreshing experience. Jack the engineer was superb from start to finish, polite professional and very efficient. Took the time to explain how it works etc. Nice to meet someone who genuinely enjoys their job and cares about the customer. If this is what all your engineers are like your company has a very bright future

I know its early days, since the BRSK-YouFibre merger, where netomnia, has taken over the infrastructure.

a query was made the other day about availability of network build in my apartment complex, the response was that they don't have any plans as the surrounds (Which presumably is the area) isn't on their build list.

Despite the fact the neighboring road and houses whom are on the same postcode, being formerly of BRSK territory being fibre enabled, i pointed this out and there was no reply from the team, so ghosted by a company that tries to provide excellent customer service.

If they could provide fibre here, to this apartment block they could have a captive market as no one else seems to be interested, therefore have escalated this to the MP for intervention to get a form of fibre installed in the block either by Openreach or someone else who is interested.

Had our fiber installed today by Brad. All round top bloke. clean with his work and made sure everything was up and running before leaving.

Had install done today by brad w.. he done a great job. Explained how it all works and if i have issues with the box. Done a clean job.. very respecful and polite. Keep up the great work brad your doing amazing

Young lad named Jak Sword installed my new broadband. Couldn't have met a nicer bloke. Very helpful, knowledgeable and informative. Actually cares about his job and career. Didn't leave until he made sure everything was working fine and my devices were connected. What a credit to the company he is.

Had the pleasure of welcoming Mr Jak Sword to my house this morning to install my youfibre Internet, what a gem Netomnia has there, polite enthusiastic and a knowledgeable young man, he kept me informed throughout the process and would give him 10 stars if I could. My Internet speed is now much faster than my previous supplier and more important much cheaper i couldn't be happier. Thanks Jak!

Was connected within a few days of ordering, Brad W. was polite and professional and able to answer all of my questions. The fitting was done conveniently and quickly. Made getting new broadband easy.

Brad from Netomnia did an excellent job installing my new YouFibre full fibre broadband at my apartment.

He arrived on time, clearly explained what he was going to do, and checked with me about the best place to run the fibre and position the equipment so it would be both tidy and practical.

Throughout the visit he was polite, friendly, and professional, keeping me informed at each stage of the installation and making sure there was minimal disruption. Once everything was connected, he thoroughly tested the connection, helped set up the router and made sure all my main devices were online before he left.

It was a smooth, hassle‑free experience from start to finish, and Brad is a real solid guy

Scott came and re-fitted the external optic cable which had been cut during contractor works on my ground floor flat. Scott was polite, quick and very efficient. Thanks for a great service well done.

Excellent service from Bradley. Would highly recommend

Engineer Brad Willard attend my property to fit my youfibre broadband
I what a lovely fella he was, very polite and very respectful he fitted everything where I needed it and left the place as clean as he found it. Great install

The engineer Scott who did my installation today was very polite and knowledgeable he guided me through everything with great patience. A very tidy job and great customer service from start to finish

Jak installed our wifi a week or so back and since then it’s been perfect , very nice lad that installed and very polite

I had a gentleman called Bradley come and do an installation for me , he went above and beyond to make sure everything was perfect for me, he even explained to my non verbal autistic son how everything works and let him watch. He is a credit to the company and I would highly recommend him to anyone who wants installations, he presented himself so well, he kept his work environment spotless and took pride in his work. Netomnia should be proud to have someone like him working for them.

Nice and easy install from Jak Sword, cleaned up after himself and explained everything perfectly

Jak Sword visited our home today to install our new internet connection provided by YouFibre. He was a very nice chap who worked very quickly to get things up and running. He is a very clean worker and ensured that everything was tidy and put back in place. As I was at work, he made sure that all of my partners devices were connected and made sure my partner understood exactly what he had done before he left. He left his card including his mobile number so that I could contact him myself when I got home from work if I had any questions. A great service and a credit to the company!

Today I had my broadband fitted off a lovely lad called Jak sword! He explained everything while he really does go above and beyond for customers, what a credit to this company he is and big thank you to jak for today x

The engineer, Jak Sword, has gone over and beyond to ensure our switchover was sorted quickly. Genuinely cares about his job and doing it well. Absolute first class lad. Thank you.

Jak Sword fitted youfibre broadband. He was polite, friendly and hard working. He is a credit to your company. He explained everything and chased up a booster box being sent.He made sure I was happy with everything and helped connect the smart tv and laptops. Thank you.

I switched to YouFibre and installation was completed yesterday by a delightful young Netomnia engineer called Jak Sword (such a cool name!). What a lovely young man and so passionate about his work. He explained everything to me very clearly and answered all my questions. He made sure the wiring was as discreet as possible both inside and outside the house and cleaned up and put furniture back in place when he finished. I can’t think of any similar situation where an engineer handed over a business card and assured me that I could call him if I had any issues - if only more companies operated like this! I did have an issue with my television but when I rang Jak he talked me through what I needed to do and it was instantly resolved.
My broadband is better than it was with my previous provider and is considerably cheaper. This is one very satisfied customer!