Netomnia Avis 98

Réponse de Netomnia

20 oct. 2025

Good morning,

We apologise for any inconvenience this has caused you.

Please can you provide your address to build@netomnia.com so we can look into this further for you.

Rest assured, we always work to collaborate with the community and keep disruption to an absolute minimum.

Thank you,

Réponse de Netomnia

17 oct. 2025

Good afternoon Mark,

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your concerns.

Our intention during door-to-door visits is to inform members of the public about our upcoming network build and plans in their area. This visit is also to answer any questions they may have regarding these plans.

We want to clarify that our representatives should never mislead residents or request personal information under false pretences. We only look to gather information from those in the area interested in the taking up our services in the future. Please be assured you are not bound to provide any information you don't want to.

We take data protection and respectful engagement very seriously, and this incident will be fed back internally and investigated. We will follow up with the team operating in your area to ensure our standards are upheld.

If you’d be willing to share more details (such as the location and time of the visit), please contact our Customer Operations team at build@netomnia.com

Réponse de Netomnia

2 oct. 2025

Hi Trav,

Thank you for taking the time to share your experience. We're genuinely sorry to hear that your time at Netomnia was so difficult. Your feedback is deeply concerning and not reflective of the culture we strive to build.

We take allegations of bullying and a lack of empathy very seriously. While we regret that your experience was negative, we appreciate you bringing these issues to light. We are committed to fostering a respectful, inclusive, and supportive environment for all team members, and your comments will be shared with our leadership team to help us reflect and improve.

If you're open to it, we’d welcome a private conversation to better understand your experience and ensure your voice is heard.

Réponse de Netomnia

2 oct. 2025

Hi Tracy,

Thank you for your feedback, and we sincerely apologise for the inconvenience caused.

We take signage such as “No Cold Callers” very seriously and are sorry that this was not respected during our visit. Your privacy and comfort are important to us, and we’re reviewing this incident internally to ensure it doesn’t happen again.

We also want to reassure you that providing personal details is entirely optional, and we never intend to pressure anyone into sharing information or engaging with our services.

If you’d like to discuss this further or have your address removed from future outreach, please feel free to contact us.

Réponse de Netomnia

2 oct. 2025

Hi Jane,

Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must be to feel your wishes weren’t respected, and we sincerely apologize for the repeated visits and leaflet drops.

At Netomnia, we aim to engage communities respectfully and responsibly. Your comments have been shared with our field team to ensure we improve our approach and avoid similar situations in the future.

If you’d like to speak with us directly, please reach out.

Thank you again for bringing this to our attention.

Réponse de Netomnia

2 oct. 2025

Hi Patrick,

We are deeply concerned by the allegations raised in this review and take them with the utmost seriousness. The safety and wellbeing of our communities especially young people is paramount, and any behavior that compromises this is completely unacceptable and against our values.

We want to assure you that this matter has been escalated internally and is currently under urgent investigation. If need be, we will be working closely with the relevant authorities and our internal teams to ensure a thorough review of the incident and our recruitment and vetting processes.

We sincerely apologize for any distress caused and appreciate you bringing this to our attention. We are committed to ensuring our community engagement practices are respectful, safe, and transparent. If you are willing, we would appreciate the opportunity to speak with you directly to gather more information and support a full resolution.

Please contact us for any more information or further assistance.

Thank you again for raising this concern.

Réponse de Netomnia

2 oct. 2025

Hi Raymond,

Thank you for taking the time to share your experience. We're very sorry to hear about the repeated visits and leaflet drops you've received, especially after you've clearly indicated your preference not to be contacted.

We take concerns like yours very seriously. Your feedback has been passed on to the relevant team to ensure that your address is removed from any future canvassing or marketing activity. We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention.

If you're open to it, we'd like to follow up directly to confirm your details and ensure this issue is fully resolved. Please feel free to contact us

Réponse de Netomnia

2 oct. 2025

Hi David,

Thank you for bringing this to our attention. We're very sorry to hear about your experience and understand your concern regarding the request for personal details.

We want to clarify that our representatives should never mislead residents or request personal information under false pretences. We take data protection and respectful engagement very seriously, and this incident will be investigated thoroughly.

Please rest assured that we will follow up with the team operating in your area to ensure our standards are upheld. If you’d be willing to share more details (such as the location or time of the visit), it would help us take appropriate action.

We sincerely apologize for the inconvenience and appreciate your feedback

Réponse de Netomnia

2 oct. 2025

Hey Jay Jinx 😊,

Thank you for reaching out!

if you get in touch with us at build@netomnia.com and send your address and postcode, I’ll be happy to help where I can regarding the intermittent connectivity issue and overall equipment challenges faced.

Réponse de Netomnia

2 oct. 2025

Hi Keith,

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your concerns.

Our intention during doorstep visits is simply to inform residents about upcoming network installations in their area and to answer any questions they may have. We never aim to pressure anyone into switching providers or sharing personal information. We're sorry if this interaction felt otherwise.

Please rest assured that providing your name and email does not commit you to anything, and we will ensure your details are not used for any marketing or service-related purposes unless explicitly requested.

If you’d like us to remove your information from our system or if you have any further concerns, please don’t hesitate to reach out at build@netomnia.com

Réponse de Netomnia

2 oct. 2025

Hello, Mr Bamford,

We are very sorry to hear about the difficulties you have experienced and understand the impact this has had on your work and home schooling.

To ensure this is resolved as quickly as possible, please contact our team directly at build@netomnia.com. They will be able to provide the most up-to-date information on your case and advise on the next steps.

We appreciate your patience while this matter is being addressed.