newmedica.co.uk Avis 

I recently had cataracts removed on both eyes. Because of the type of lens I chose this was as a private patient. The whole experience was very professional. The staff are friendly and very good at putting you at ease. The Consultant was absolutely excellent and she instilled you with confidence. Would I recommend Newmedica Nottingham - YES

I had a minor procedure under local anaesthetic at Newmedica Eye Clinic in Nottingham to remove a mole from around my eyelid, and the whole experience was outstanding from start to finish.

The clinic is very easy to access with convenient parking, which immediately reduces stress on arrival. The facilities are modern, exceptionally clean, and the clinic and waiting areas feel calm, welcoming, and well organised.

The staff were genuinely lovely and attentive throughout — friendly, professional, and reassuring at every step.

A special thank you to Steven for a thorough and reassuring assessment, and to Mr Giorgio Albanese, who carried out the procedure. Both were excellent — clear in their explanations, highly professional, and made me feel completely at ease. The procedure itself was smooth and comfortable.

Overall, a first-class experience. I would highly recommend Newmedica Nottingham to anyone needing eye treatment.

I won't waste my time and money with Newmedica again. Not impressed at all. The consultant didn't seem to be competent enough to deal with my condition. They don't even know the eye drops they advise to use as an otc are actually prescription only so I can't even buy them. How unprofessional is that..

Had left eye cataract surgery at the end of November performed by Mr Stewart at the Grimsby branch, as a private patient. I cannot speak too highly of Mr Stewart. Calm, caring, professional and he completely put me at ease. I was recommended to see him by my husband who had had surgery to both eyes earlier in the year. However his experience of Newmedica’s admin dept was very different from mine. Firstly the phone number given for private patients is NEVER answered, nor can you leave a message because the recorded message is on a never-ending loop. I tried many times over several days without success. I only ever received one call from them and that was 24 hours after surgery to check that I was recovering well. I never had appt reminders, by phone, text or email. I never received any paperwork, but when I checked my husband’s file I see that he was given a glossy brochure in a fancy envelope that you could store additional paperwork in. The brochure explains the procedure and what to expect. I didn’t get any of this - I was only ever given a business card with my first appt written on it. After the surgery I was asked if I’d got my yellow form which apparently I was supposed to bring along, but no, I’d never been given one. I was fortunate in that I didn’t have any problems after the surgery and recovered quickly. I have had other private medical care, some of which is ongoing and I’m afraid to say that Newmedica’s administration just doesn’t meet the level of service that I’ve come to expect. Private medical treatment is very expensive so you should expect to get the very best throughout. Possibly I’ll need cataract surgery in my right eye at some point. If and when that happens I hope to have Mr Stewart do the surgery, just not at Newmedica. Possibly Spire? I’d advise anyone else to do the same. I would have scored lower, had I not been treated by Mr Stewart

I had a NHS appointment at Welwyn Garden City. On arrival, there was a very warm and friendly welcome from the receptionist. Once I started to have the tests prior to seeing the consultant, things changed. The nurse asked me if I would like to go private, and my procedure could be carried out straight away. If I did not, I would have to wait 18 weeks for the procedure. I declined and said I would prefer to stay with the NHS. Then the whole atmosphere changed. Although the nurse was professional in carrying out the tests, her attitude towards me changed and I felt she was treating me with contempt.
When I saw the consultant, his attitude was no better. I felt he could not get rid of me quickly enough! I felt really uncomfortable with him. When I went to reception to book my procedure appointment, the receptionist was very abrupt and said we will contact you in 18 weeks and would not give me a date.
They really need to decide if they want NHS patients or not. If they do want them, staff need to be trained to treat all patients with the same courtesy, regardless of whether they are Private or NHS patients.
Also, their website is misleading, as it states that there is a short waiting time for NHS patients. I do not regard 18 weeks as a short waiting time. They need to make it clearer on the website what the waiting times are for NHS patients.
I have spoken to my referring optician regarding my concerns, and she said she will talk to her contact at WGC and ask him to contact me. I am still waiting for the call.

Had my 2nd cataract operation just over a wk ago, from the moment I entered Worcester's reception where I met Hannah the receptionist who booked me in to the waiting room which is very clean and tidy and there's free drinks if you want them whilst waiting, to seeing Soji who dealt with my admission, the surgeon Ranjit Nair and the team Rebecca and Katherine in the theatre where it's very hi tech to bring discharged by Kelly all were very kind, caring and full of information. I really can't thank them enough for everything including the aftercare.

Polite over the phone when making an enquiry

Staff member was Jo.

They should rectify faults they created while carrying out a cataract removal, I did not have this problem before the operation.
They will not now correct it under the NHS but I can pay for it.

This was the first of 2 visits for cataracts surgery. I was a bit apprehensive but was well assured when getting into the clinic to have the surgery done. I was met by the receptionist Jen who was very friendly and made me feel welcome. I was then only waiting a very short time and called in by Sarah who booked me in. Sarah was very professional and made sure I was at ease with the process and knew everything that was going to happen. Had all my eye drops and waited to have the surgery.
Was taken to a room to wait and was met by Mr Woodcock who was performing the surgery and also Hannah and Amy, who were all very friendly and made me feel comfortable.
Nothing felt rushed and it was all very professional and extremely clean.
The surgery was so quick and I felt comfortable throughout the whole process.
I then was handed over to Manshi, who sat me down with a nice cup of tea and a biscuit which was perfect.
Everything was explained ie the next process of aftercare and left with my goodie bag full of paperwork and drops.
It was a quick efficient service and in all honesty it was like going to a posh spa with the best customer service.
I am due to have my other eye done and I am 200% happier that I know it will all be good and have no worries.
Great team, great place.

I Visited today and I must say everyone was very nice and welcoming. The equipment used was very hitech. The reception area was very clean and nicely decorated, the results were clearly explained to me. A great experience and Mr Steward is a really decent and honest guy, thanks.

Having had my right eye cataract surgery in Bristol, I was amazed at how badly this clinic was in comparison. I had a call on my mobile giving me the date of the examination and the place of pick up, no information pack sent out, no confirmation letter. I phoned up to find where at a hospital I was being picked up, oh I don't know ? ok, is it an ambulance, taxi, private car, oh I don't know, eventually I was told to be at the main entrance at 11am, when I got there I found there were 5 entrances, it was only when the pick up driver phoned me that I found it was entrance 5, a long run at 72 I can tell you.
2nd visit for the procedure, we got to the clinic and were processed till the time came for the surgery, not pleasant at all, water gushing into my eye, very little comment from the surgeon, lots of pressure against my eye, then shown back to the waiting room, all very rushed and impersonal.
No follow up phone call, next day as promised, still nothing received in writing. I worked in the NHS for 24yrs and I have never seen such disorganisation.

Having travelled from just outside Cardiff to Newmedica, Aspen Medical Centre in Horton Road Gloucester, a round trip of around 160 miles, for cataract surgery, just before turning into the medical centres car park, we received a telephone call informing us that the surgery had been cancelled due to the surgeon wanting further retinal scans.
We travelled this distance due to NHS waiting list lengths in our area.
However I now find myself with the predicament of transferring my care to a local private hospital (Spire) and the resultant cost to myself, or risk travelling to Gloucester again for treatment that may or may not happen.
I have already attended an initial assessment, at which I would've thought any necessary further scans would've been performed.
Having attended today, expecting to have cataract surgery, only to be contacted as I arrived there, to inform me that said surgery had been cancelled, leaves me with an uneasy feeling that this clinic may not be competent enough to perform surgery on my sight.
I am not impressed with the care delivered to me so far and this could well be the conclusion of my treatment by Newmedica.

My experience at New Medica Abingdon was appalling and ultimately traumatic and I absolutely recommend that anyone seeking cataract surgery looks elsewhere. I had a disappointing experience of my customer journey, of the surgery itself and finally, of the clinical result of the eye operation. I felt pain during the cataract surgery. I also was left with worsened distance vision in the operated eye than I had before so I am unable to see for driving through that eye without glasses. I now am also left with permanent constant glare and halos around lights that laser treatment has not been able to treat. The treatment cost me £3,200. I have communicated my issues with the clinic but their response has been unsatisfactory and my health and confidence have suffered severely as a result of the procedure.

I have been attending the Bristol Aztec West Clinic for a number of months. The reception staff are really welcoming and in some cases quite funny. The Ophthalmic Surgeon Gemma is an abolute treasure. She treats her patients with utmost respect, explains in simple language about the treatment and possible results. In theatre, the whole team connected with me making the experience fairly natural. To the whole team - well done guys.

I attended Newmedica in Worcester for cataract surgery. At first I was very concerned about the location on an industrial estate, rather than a conventional hospital clinic. The reality is that the care and treatment is first class from all members of the team, and I am most grateful to Mr Ng, Jen, Hannah C, Lynn, Emilie and Vonnie. As an anxious old codger, I was treated with great respect. Highly recommended. Many thanks.

The cataract surgery went well and I had no problems until just after I finished the course of drops. On friday 5th September I started having some pain and weeping and spoke to someone who asked many questions and then told me that it wasnt an emergency but they would see me the following wednesday,10th. 5 days later, on september 8th, the pain was becoming worse and went to specsavers on Monday and they told me to go straight to the eye hospital. The consultant thought it was a scratched cornea but after 2 more days of severe pain I went back and saw another doctor who said it was herpes virus and explained why it can sometimes happen after cataract surgery. If I had been seen when I first reported the problem I would have been able to avoid many days of pain. I think that if a patient reports problems they should be seen as an emergency by whoever performed the operation or at least be advised to go to the eye hospital. I am now fearful of losing the sight of the affected eye.

From the first appointment to last, I cannot recommend Newmedica highly enough. So kind, caring and professional. I had my first cataract op in June and the last three weeks ago. The difference in my vision is stunning. The entire procedure is painless. I cannot recommend highly enough.

2/9/2025 I passed both Dora AI phonecalls, when I picked Newmedica Abingdon for my cataract removal.
The consultant today said no.
A wasted days holiday for my Wife giving me a lift. I wont waste my time with Newmedica again.

This has been the third time I have received eye treatment at Newmedica and once again the treatment and service I received was first class.
Outstanding facilities, spotlessly clean, comfortable, complimentary refreshments, friendly, welcoming and professional staff... The whole procedure was very straightforward and the wonderful staff, both medical and administrative, made the whole experience easy and stress-free. Thank you to everyone in the new Newmedica team once again.

Yesterday I had a cataract removed from my right eye, having had the left eye done about 6 weeks previously. I just want to say how kind & caring everyone was, on both visits, from the reception desk right throughout the procedure. I was put @ ease & treated with care & dignity throughout & that includes the follow-up call the following day. My thanks to everyone.