newmedica.co.uk Avis 

I had a very bad experience with NewMedica, Worcester, while attending my cataract consultation. Firstly the receptionist was abrupt and unfriendly. The two nurses who did routine tests were more friendly but the tests were very basic. Next lady (optician) was truly awful. Rude, condescending and every time I tried to talk she would interrupt and talk over me. She said she would only put in a -2 lens and not do the other eye. Even though this went against what my optician said would happen. I was uncomfortable that I wasn’t getting the correction treatment plan so refused to let NewMedica do the procedure. I went back to my optician and he was appalled and said he would refer me to Kidderminster hospital. The treatment there was first class. My appointment lasted approximately 2hrs, with them doing many tests, to determine the correct lens, eye health, etc. I’m so glad I took this route as Kidderminster hospital found out my corneas are weak in both eyes and would have to be extremely careful when operating. The day of the op, the Dr said not only would they do the cataract but the would do a procedure on my cornea to help strengthen and improve with my astigmatism. NewMedica not once checked my eye for anything other than a cataract. I’m grateful Kidderminster hospital did their due diligence and did far more checks than NewMedica, otherwise I could have had complications post surgery, which could have potentially been very serious. As a side note, when I told the optician, at NewMedica, I wished to have a second opinion (meaning going back to my optician), she brought out a price list, stating she could get me a second opinion with their consultation and better lens privately, and “do you want to book the appointment now?”. I felt I was being pressured into going private as she refused to do what most people get on the nhs, which is a long distance lens. I then had a call from their staff asking if I wished to book my private cataract op. I told the lady I wouldn’t trust NewMedica and when she found out why, she said she referred this complaint to her manager. I never heard back from the manager so believe this wasn’t taken seriously. Unfortunately, I would not recommend NewMedica to anyone and would suggest waiting a week or two extra and be referred to Kidderminster hospital for first class service.

The thought of having a cataract removed is not usually something I'd write glowingly about, but my recent experiences with NewMedica Nottingham has changed that mindset. From the moment I was referred, I have received nothing but excellent service. Just two days after my Specsavers optician told me it was time my cataracts were removed I received a telephone call from Newmedica and within a week I'd been checked over and booked in for the first of two operations.
The staff and clinicians at NewMedica Nottingham were friendly and informative. They couldn't do enough to put me at ease. The operations were painless and only took a few minutes. I was informed what was happening at every stage of the procedure. My new eyes are performing fabulously. I had forgotten how bright and colourful the world is. Thank you, Newmedica Nottingham. I am beyond delighted with your services. FIVE HUGE STARS OUT OF FIVE

I attended the clinic today and had a cataract removed from my right eye. The staff were amazing and throughout the procedure everything was explained thoroughly. I will be returning to have the other eye cataract removed ASAP. I cannot recommend this company high enough.

NEWMEDICA Worcester - FAULTLESS!! Superb major corrective surgery - highly recommended. My original cataract surgery was with Spamedica, where my eyes experienced severe trauma, double vision and blindness in one eye. Spamedica treated the blindness with drops and I could see light again but my vision was very foggy and I still saw double. Over the months, my eye sight deteriorated. It was worse than when I had cataracts! Spamedica offered me nothing and signed me off. They did not refer me to more experienced surgeons. This genuinely happened to me. In contrast, Newmedica had the expertise to correct my vision and I underwent two major eye surgeries. I am so grateful to Newmedica. It was life changing to have my sight back again.

I was initially referred by Specsavers for cataract in my right eye. After the initial consultation it was decided that both eyes needed to have replacement lens. The team in Middlesborough were superb even fitting the surgery around my pre booked holidays. The procedure is painless and the pre and post care fantastic. If this is how a partnership between the NHS and the private sector works, let's have more of these fantastic partnerships. Thanks to everyone at Middlesborough Newmedica.

I had my surgery on 7th October at the Barnwood Gloucester Unit. I'm an NHS patient referred by my optician. I can honestly say my interactions with every member of staff were fantastic, nothing was too much trouble, and great care was taken to ensure I was comfortable at every stage of the process. I will definitely be going back to have my other eye done when it's ready

I attended Newmedica in Bristol and can 100% absolutely say I was looked after from day 1 to completion of both of my eye surgeries with the very best care.
I fully agree with a previous review by "Colin" so I don't need to repeat.
All the staff I met on my journey were so kind and informative and always spoke at my level, I now have fantastic clear vision and love it, thank you so so much the team in Bristol and the NHS.

I had both my eyes treated for cateracts by New Medica at their Whitely facility. I was referred their by my opticians instead of going on my local hospitals waiting list which was 66 weeks long. New Medical treated my first eye within a month of my first optician appointment. The second eye was also treated extremely quickly following my optician checkup.

The facility is quite modern and comfortable. They offer tea/coffee/hot chocolate to drink in the waiting areas.

The staff are very friendly and quickly put me at ease. I was nervous about work being done in my eyes but my fears were quickly out to rest.

Prior to the surgery I attended an appointment where the process for removing my cateracts was explained. At no point did I feel like I was "just another patient ". They took the time to answer all my questions and ensured that I was completely comfortable with the procedures.

Prior to surgery I met the surgeon who again was friendly and extremely professional.

When you read about cataract surgery it can be a bit daunting. The actual procedure was completely pain free and very quick. I was told to look at a bright light, I felt slight pressure on my eye but nothing more and then the surgery was finished.

I then had the aftercare described to me (a routine of eye drops for three weeks). A cup of tea and a biscuit and that was that!

At the time of wring this review I have had the cateracts in both eyes removed. My long distance vision is now incredible. I did not realise how bad my vision had got.

If New Medica is an option for you for cataract removal then I highly recommend that you ask to be referred to them.

A one word review for them would be: Exceptional.

Newmedica Abingdon were kind, professional and quick.
Newmedica operate a very efficient cataract surgery 'factory' for the NHS ( although they do a private enhanced service too). I was seen within two weeks and all finished within a month after that. It's at least an 18 month wait at the John Radcliffe Hospital.
The surgery itself is a little uncomfortable and they do not offer any anti anxiety medication; however the staff are very reassuring and the procedure is quick. Strict protocols for operations are adhered to. If you have no complex eye problems I would highly recommend Abingdon Newmedica for cataract surgery.

Any apprehension you may have, and most of us do is well understood by all the staff from the first time you walk in the door they all could not be more pleasant and help full.
I was honestly surprised at how quick and painless the operation was lye back keep still watch the red light and 15 minutes later you will be looking out of the window not believing the difference in contrast and colour saturation

The initial appointment was made through Ideal Eyes, Cowley, Oxford after my routine eye test found a Cataract needed attention (right eye). The appointment was arranged within two weeks at the Newmedica, Abingdon suite. I attended an initial assessment, and then a date for surgery, which went reasonably well I think, with complications noted as Iris trauma and Iris atrophy. The staff were all very polite, professional, difficult for me to understand, the suite was clean, but privacy was at a premium with three other patients being dealt with in the same room as myself. We could hear each others' names, address, date of birth and any medications, health issues that one might have, which I thought was a pretty poor show. However, I went in for surgery that was uncomfortable (both the couch and the procedure) although they did try to make me comfortable. It took longer than the stated 10 to 15 minutes due to the complications. I was met by my family to drive me home with discharge papers that contained several mistakes. For example the name of the Ideal Eyes Optometrist was now showing as my GP....wrong! My GP Surgery Address and Postcode was....wrong! My GP's name wasn't mentioned anywhere so wrong again.... and the start date for my medication (maxidex) was documented as 3rd Jan....wrong! It should read 3rd July and drops to be applied for 21 days. A staff member called me the next day asking if there were any problems with my surgery. I said no problems thus far, but the mistakes as above were mentioned. She apologized and said "no problem we will send another letter out to you that you can take to your GP". Why send it to me, why not send it to the GP direct? Overall my experience was pain free, but uncomfortable and three days later it's not causing me any issues. My sight is very much better, so thank you Newmedica, but a pity you have the issues as listed herein.

I selected Newmedica to deal with my cataract surgery and I was immensely impressed.

From start to finish they were professional, detailed and friendly. My initial appointment for assessment was made within a few days and surgery booked just 10 days later. Newmedica arranged for an Uber to collect me and take me home at no cost to me.

On arrival for surgery I was made to feel comfortable and everything was explained to me in detail by a friendly doctor and nurse. At each stage, my prescription, notes and concerns were dealt with. Some of this was repetitive but, it was comforting that they were ensuring, at each stage that there were no mistakes or misunderstandings. The surgery was painless.

After the short surgery, the surgeon sat with me over a cup of coffee and explained everything I needed to know in terms of aftercare and any questions I had. I was then sent on my way. 24 hours later I had a follow up call to ensure there were no issues that I was too hesitant to report.

Newmedica and their staff have been a pleasure to work with and I cannot fault their professionalism, service and care.