New way moving services Avis 

New Way Moving Services Inc is the epitome of professionalism and efficiency. They made the daunting task of moving my vehicles across the country a breeze. Their team was punctual, courteous, and handled all the paperwork seamlessly. I was impressed by their attention to detail and the care they took in protecting my vehicles. I highly recommend their services to anyone in need of reliable auto transport.

I am disappointed that I have to leave a star. My experience with New way moving services was the worse. Talking about the ole bait, and switch should be their moto. I read through the reviews as I was on the phone with sales. Said I am looking at your reviews and based on them I’m going to pass. Hung up and Debra called me back, and assured me that they were nothing like the other companies. That the BBB is going by some angry customer that did not get their way, she was so convincing that I did not listen to my first mind. After everything started to go wrong, I sent Debra this email …..
(Hi Debra
I just wanted to reach out to you, because, we discussed the working of other transport companies regarding how they do business, the way they tell you one price then when they take your money, and give you a contract at a certain price, then the price doubles. We discussed all of that. We discussed the negative reviews that is posted about New Way on the BBB, and the internet. You guaranteed me that New Way did not practice this sort of thing, the delayed pick up, the money grab, and all the negative things that was written. I was given the drivers number, he was suppose to pick up the car up on 8/16 at noon, then he text, and said between 2-5, the car would be in Tucson same day. Then I called New Way, because on 8/17 I had no contact with the driver,and was told that the driver had contact me, and I didn’t answer. I’m trying to make that make since when I have paid for a service, and I answer all calls unknown numbers and all. I was told his call was to tell me he had an incident he told me that line on the first night he missed the pick up window he gave. Next day 8/17, I contact New Way and was told that the driver called and said he had an incident that morning not sure how many incidents was involved, when I spoke to dispatch at New Way I was told they pick up as late as 7pm, and I would be fine the car would be picked up today 8/17/23. It is now 8/18/23 the car is still here in Lakewood CA. My granddaughter need her car she is a college student that has school, and work. Public transportation is not an option for her because of scheduling conflicts. Debra I’m emailing you because I believed you, I thought I heard in your voice a person I could trust to get this done, at the rate I was told. I trusted that what you were saying about the negative information about the company was not true. I trusted that your telling me about the company you work for is not a bait and switch company, but a reputable one. I am reaching out to you because when I was hesitant about New Way, and was going to pass, because of all the negative reviews, it was you that made me decide that okay this company can’t be what everyone is saying. Bottom line if this company is what is written in all the reviews. I am hoping that you are not, part of that. I know reading this, what you’re thinking, and it’s not that at all. It’s I trusted you. I’m hoping to hear from you today 8/18/23. I hoping that the price I was told and that what YOU said is true. Please know I’m not trying to attack your character. I’m just voicing how I feel. Hope to hear from you soon.)
J. Norman
Job#P102388
I end up cancelling the contract on 8/18/23 on 8/20/23 I received a text from Elizabeth in the billing dept stating my refund has been processed, and it would be 5-7days. On 8/28/23 no refund, and since they no longer answer my call I text and was told that they received a message from the bank that there was a small glitch in the system, and my refund would post 5-7 days. My question which bank since I used to different method of payment, and had not seen a refund to either bank. Well today is 9/12/23, and I have yet to receive my refund had to file a dispute with both banks. Bottom line you would be crazy to use this company. Read the bad reviews they are the ones that accurate. Those positive reviews are more than likely friends and family. I have written truth of all this. So disappointed I had to leave a star at all.

BEWARE. This is the WORST company. They are scammers. They are liars. They made my move the most stressful it could have ever been and have breached every assurance they made. Be aware that the contract you sign with your quoted "estimates" will be a fraction of what you actually pay. I was made to pay nearly double for my vehicle to be shipped, and double for my household belongings. They do not answer the phone or return calls. In fact, they will send you to VM to avoid your calls and not do their basic job duties. My vehicle arrived nearly 2 weeks late. My household belongings arrived several weeks late and everything was damaged or stolen: 2 shattered TVs, my designer bags and other boxes gone, all of my furniture is damaged and broken. Thousands of dollars worth of damage after paying over $5k for a move that this company claimed would be SAFE. The moving company New Way hired was illegitimate. The unloader told me the truck they were using was stolen and not paid for, he told me he hadn't been paid in over a month and was worried, he had no dolly to unload, and was by himself to unload an entire truck (while the moving company scrambled to find another person off CRAIGSLIST to help this poor unpaid worker), and was by himself to unload the truck. Following the delivery of my shattered and broken goods, I have contacted New Way for OVER A MONTH to get help. They have ignored my calls, sent me to VM over and over again, promised they would send me information to file a claim and nothing. I finally got a very rude representative on the phone today who does not know how to allow someone to speak, who ended up claiming I swore at her and she hung up in my face (I didn't swear, apparently the word "should not" suddenly is a swear word). These people are insanely unprofessional. Please stay away so you do not end up out $10k worth of payments and damage for NOTHING, and having to pursue other legal means. This company should be SHUT DOWN.

Made a deal to move a car from Georgia to New Jersey. They gave one price asking for more money now . Car still sitting at repair shop . Spoke to Rosa she trying to ask for 700 more at delivery . They promised no xtra costs !! What a joke !!! Don’t use this company!!!

Please do not use this company. I know someone who has used them with some success in the past but on the recent car they are trying to ship the price quote was $500 and they now will only ship for $700. I was still willing to give them some benefit of the doubt as mabye circumstance such as immediate shipping may affect the price. When receiving my quote, I mentioned the experience of the price increase for my friend and was immediately transferred to a manager. My question was "since I'm trying to book this in advance is the price set or is there a possibility that the driver will arrive and want more than the quote like my friends experience". I was thinking maybe because I was booking far in advance they could get a firm commitment to pick up the car at that price or something. I really don't know the industry so I didn't know if that was how it works or not.

I promise that I neither argued, raised my voice, nothing. I maybe said 50 words total. I asked if booking advance would assure the price and mentioned the change in price for my friend and the person on the phone just went off on me. She sent a follow-up text after we got off the phone which I think illustrates the tone on our call. It was completely crazy. Here is the text word for word.

"This is New way moving services, this is a shame how you treat people and disrespect me and my manager. I cant believe you know everything about the industry and everything we say you argue with us and making a joke. Same on you that is why we wish you will go with one of those brokers that actually behave the way you say that we do and then maybe you will regret you didnt go with someone reliable."

I will reiterate that I didn't joke at all, I didn't argue, I didn't raise my voice, I didn't disrespect anyone just asked if the price might change and mentioned I had other quotes that I was trying compare against.

I have maybe left 2 bad reviews in my life but I feel like I need to leave this as a warning for anyone that is thinking of using this company.

My name is Angelia Nickerson me and my husband own a small trucking company, and we accepted an Order from this New Way Moving via Central Dispatch. Upon delivery of the vehicle there was an issue, they sent it over has COD, The amount of customers payment was wrong, when contacting the office me and customer talk to the rudest person, not trying to assist in any way what's so ever tried explaining the issue, "She stated she is home with her kid's what we want her to do about it" she stated how irrating these calls are etc. I finally spoke with a Ms. Rachel who assured me it was an error and that she would make sure we are paid on Monday. Smooth everything out with their customer, and today is Wednesday my number has been blocked, after another person told me Monday they would send payment after, lunch. Tuesday a Manger is working on our payment. This morning trying to follow up and my number is blocked. This is not the way to do business.

Thanks for responding to my review and digging a deeper hole for yourselves and creating a record for law enforcment. I hope you post the entire transcript of all of my calls over several days with your many different staff members. Please include texts too, which are revealing too. Unlike your continued fraudlent statements, phone transcripts will not include you mentioning to me COVID problems with a driver. However, it will contain you giving several excuses as to why you raised your price at the last minute, including President's Day problems with drivers and the weather in Vermont. Your contract does not allow you to change the contract price at the last minute. In fact, it says the contract can only be changed in writing, which it was not. Besides, the beauty of your bait and switch scheme is that you force the customer to go ahead with the higher price because he/she has no other choice at the last minute when they are moving to another state that same day, making finding another transporter in time impossible. In my case, moving my elderly parents from VT to NC the same day your executed your fraudulent plan to raise your binding contract price at the last second. I encourage readers to view other reviews on this website and places like Google and the Better Business Bureau which documents similar complaints such as mine.

Broker never confirm price with me. She has no contract or paperwork done with us for $600 that we've been paid. She took $200 from my CC. We've been arguing with drivers about their pay. It's doesn't right.
To solve the conflict she offered to take away the vehicle and ask from us twice more on the next day
Driver and dispatcher very nice people and they refused to do this.
In the end of the end we've paid $400 COD to driver. So they scam us for $200 cause in contract we have $400 total

DO NOT USE THEM THEY GONNA CHANGE PRICE

Not sure how they even have a 3 star rating. This moving company is a scam as the rate they quote you is no where near what the final cost will be. They lost some of the items and when we tried to dispute the lady got nasty and threw F and B words. This company and the lady who runs it is a scammer. Beware and be away.

I wouldn’t like to be a customer going forward. That’s my view as I am not satisfied with them. They are brokers and not an actual moving company. Hence, the estimates they provide to acquire a customer, can’t be considered reliable. I was given an estimate by them and that differed significantly from the actual amount billed by the moving company. When I sought their intervention to see why so much difference, I found complete lack of professionalism on their part. So, to anyone wanting to move household goods and vehicles, please contact a company that’s in the business of moving household goods and vehicles rather than a broker. Brokers don’t seem intelligent enough to provide a realistic estimate. Also, a very common sales pitch by brokers: We have a fantastic deal which won’t last long, and the prices will go up. I don’t think it is appropriate to get carried away. The brokers can come back anytime, and they’ll never refuse to cater to you. When my car was picked-up, the broker said that driver needs more than what was quoted. The broker expressed inability to help and blamed the moving company’s driver and economy, inflation. Well, gas prices were lower when my car was picked up compared to when the estimate was provided. There was total lack of professionalism when I questioned the broker. Remember one thing always: There are many brokers in the market. This broker didn’t offer any “differentiated” value. So, first mantra that I would share is to not go through the broker route at all, but if you must for some reason, please shop a lot. Don’t get carried away by pitches like rates will go up. It’s often said that a broker is preferred as he/she can intervene when there is a disconnect between estimates and actual charges or if any other problem arises. I didn’t find that advantage here at all and hence I wouldn’t recommend availing their services.

I would go one step ahead and suggest considering containers for shipping. U-Haul is also fine. To pack and load the items into the containers, you can easily get helpers. There are no surprise charges in case of containers. A moving company can give surprises like they have an 18-wheel truck which can’t enter apartment complex hence they need some money to hire a shuttle. They’ll get a U-Haul or similar vehicle to enter the complex but will ask a lot of dollars. The same happened with me. When my goods were picked-up from the source, they had a small shuttle. But, when it came to delivering at the destination, I was put in a situation wherein the same company needed more dollars to hire a small shuttle. When I resisted, they told me to get a shuttle myself and they’ll only load items to that shuttle vehicle outside the complex and won’t help in assembling the goods in the apartment. Truly disgusting. If that’s what I need to do to save some money, what’s the problem with taking a container or U-Haul? The moving companies can take advantage of your situation. So, best is to consider containers like PODS, U-pack etc. and load/unload items yourself or with the help of helpers. The helpers can be hired even at the destination for assembling the goods again. At least, there are no surprise charges on part of the container companies. Now, I know one advantage that is said in case of moving companies and that is 30-day free storage. Well, the amount I had to pay for the shuttle, I can afford storage myself. Also, if you have an address where you’re moving, you really wouldn’t need that storage. By the way, who says that moving companies can’t delay delivery? What-if they have goods in the storage but aren’t having drivers and trucks to attempt delivering? What about that delay? So, with a little smart planning and smart shopping, containers will be beneficial in overall sense.

They have taken my money, and did not ship my car.

I do not recommend this company at all they are some scammers, they gave me a timeframe, never undated me with what’s going on with dispatcher, I keep calling everyday, it’s always an excuse, all three lady are rude, making it seems like your being rude when your asking question about your order, Rachael tells me you contacts us through email, I told her you can give me my money back, now it’s a problem….. Horrible service Run!!!!!!

I would not recommend this company to ANYONE- I paid my dep they told me if I wanted to change my date I could no extra charge. I scheduled the pickup they told me a driver by the name of Dave would call me to pick up ...after waiting 9 hrs I called as I did not hear back from Dave..they told me he ran into a problem and he would pick up tomorrow and oh by the way its an extra $300.00. After they quoted me 800.00 now they state extra $300.00 as Dave is an independent contractor...they never told me this...I would not recommend this company as they were rude as heck on the phone, lack of communication and then as I am explaining they said they have 10 days to get me a driver but could not guarantee me a drive within those 10 days... this company is the WORSE!!! cancelled and waiting for a refund on my deposit. Do your research and check customer reviews as I did not!!

I agree. This is a nightmare. Do not ever do business with this company if you don’t want to lose your money. DO NOT trust their discount offer. Their good reviews in Google are fake.

They are an absolute scam! Read the reviews and run! They request cash or check or cash app and make you sign a contratct to be reliable for deposit of $200. Then they falslely say they assigned you a driver so the deposit kicks in and then never pick up your car untill you give up and go with others. They pick the deposit and earn their money thos way. It's a contractual legit place of scam business that needs to be investigated and sbut down. By the way horrible customer service, rude people, and non responsive. Run and do not look back! You'll thank me later.

If you want to live a nightmare of lies and scams, go with this company! We have never before experienced something like this. Their customer service is so unprofessional and hard to talk with, let alone get ahold of and (particularly the dispatcher) will hang up on you if you try to have a conversation about any issues. I got purposely hung up on twice. They snag your deposit and even expedited shipping fees and then leave you hanging the day of pick up. We had two vehicles that were supposed to ship on the same day but neither did. One shipped the next day and they canceled the contract with our other one, right as we were in the middle of flying across the country to move and had to get a friend to hand off the keys to another driver while we scrambled to find a new company to work with.

I should have noticed the first red flag when at time of paying the deposit, they said their credit card machines were broken and wanted the money a different, more sketchy way. I fought them on it and paid with a credit card, which is good so now I can dispute the charges. We got so many excuses like - the power is out, and the driver got covid. It doesn't matter what the reason is, a business should treat the customer with a basic level of respect. They even got our pick up month wrong. They called the business day before in May and that’s when I told them the contract said it was the was supposed to be in June. So, when the business day before came in June and I hadn’t heard anything, I called and they said they didn’t know a time and would contact day of, which was suspicious. They then contacted me day of contracted pick up date in June to say the driver got covid and none of our cars could be shipped out that day. Based on the lies, inconsistencies, and rudeness and we’ve experience over the last couple months, as well as other reviews on here, we would not be at all surprised if the covid reason was completely made up as a lie because they had not done their job properly. Even if he did actually get covid, New Way did nothing to treat us right in how they handled it. Communication is absolutely terrible with them.

At one point they had blocked our numbers and wouldn’t pick up ever. We used my parent’s phone a second later and they immediately picked up that time.

TO TOP IT OFF: the one vehicle they did end up shipping a day late we were scammed out of hundreds of dollars. Our contract had one dollar amount, but they violated the contract and signed with a driver for a hundreds of dollars more that we had to pay to get our vehicle back. We have proof of everything.

Eship is a million times better to work with!! They picked up our abandoned truck within 1 business day of reaching out after New Way bailed on us.

Do not go with this company unless you enjoy going through insanely stressful experiences!

They delivered our vehicle on time and the manager was very responsive to our calls. Kept us updated with status. Thanks

I wouldn't hesitate to recommend them. Delivered my vehile safely and on the given time. Debra was very helpful and answered all my queries.

Made my move stress free. Mike answered all my concerns and explained me their moving process. All the things went according to plan. I would like to recommend them. If you are looking to move your vehicle, go with new way, yhey are the best.

Fabulous work from the team. Coordination was very good and Mike was very responsive during the moving days. At the time of booking, he explained each and everything, answered all my questions. Glad to work with them. Recommend them to all.