NinthAvenue United Kingdom Avis 

Bought a maniquine practise head for hair dressing ( reall human hair ). Paid £129 pound expected. To have really item
1st. Came 15 days later , never mind that but came plastic hair head
2nd. Invoice come inside the package. Which was shipped from India. And item cost was 2000 Indian rupee. Which is roughly £20 uk money
I paid £128
Tried to get things right. 1st they don’t answer calls
2nd : some Indian dude sitting other side of the call & can’t even speak properly.
3 rd : never got dealt and lost my money & time got wasted.
I wish I know this site complete scam.
Please please. IGNORE

Ordered #613 Afro Kinky bundle hair for braids and dreadlocks. Took a while to arrive and the colour was quite off - more #27 than #613. Plus you only get 1 oz (28.35 grams) for £37.99. Went to Aliexpress and purchased the same hair 4.23 oz (120 grams) for £21.69!! No way I could recommend this seller!!!

Shocking! Purchased an item on 15th April and received notification almost 4 weeks afterwards apologizing for a delay. Approximately 4 weeks later I was told the item was out of stock! I received an email asking me whether I wanted a different product or a refund, I replied to the email asking for a refund. A day later I received a further email saying I had not responded to their email so I replied again asking for a refund! Two weeks later I have sent two further emails demanding a refund, yet I have received no further emails or a refund from them. Absolutely disgraceful service so I cannot possibly recommend this company! I would avoid at all costs!!!

I would be very cautious about ordering from NinthAvenue UK.

The website uses UK branding/contact details and advertised 14-day returns, but when I tried to return an item I was told it had to be shipped to New Jersey, USA, at my own expense. For a low-value item, this makes the advertised return option practically worthless.

I was first offered a voucher, and only after considerable further correspondence was this changed to a 25% goodwill refund.

In my view, the international return requirement is not made clear enough before purchase. UK customers should know that “14-day returns” may mean paying to send the item back to the US.

Made an order, was informed out of stock and if I’d like a replacement product instead, asked for details of product as couldn’t find an ingredient list, no response to email, later emailed asking if I had made a decision on the original email, asked them to refund order as it had now been 7 days since order date, still no response by day 9, attempted to call but waiting 30+ minutes for someone to pick up phone.. I just want my money back!

Very pleased with my makeup & to be able to purchase burts bees products in UK is something I’m so grateful for. Would order again.

Beautiful wig that came with everything you need to care for it.

Top class.
Well Pleased with your service. And quality equipment. Thank you.

Easy to use and delivered in a very reasonable timeframe

Happy with speed of dispatch but packaging was inadequate and torn open on arrival in Uk.
Luckily goods still intact.

The company kept me well informed of the whereabouts of my order, the "O'lipfa Lip Edge" quilting ruler. It arrived much sooner than I expected and I am delighted with it. The service is second to none and the ruler is exactly as described, complete with a "lip" at one end. Given that it came from the USA, I was pleasantly surprised at the competitive price.

Skin issues

Smooth journey from vendor to front door, right up to the point where DHL delivered it two doors down. So not their issue.

Nice item, and not sent via Amazon.

Punctual and informative

Please read reviews carefully before ordering. I would not recommend based on my experience.

Extremely disappointing experience with NinthAvenue.

I placed an order on 10th May believing this was a UK-based company with reasonable delivery times.

More than 14 days later, I still received:
no tracking number,
no dispatch confirmation,
no honest update,
and not even a clear answer whether the item was actually in stock.

Every time I contacted customer service, I was simply asked to “allow another 24–48 hours” or offered discount vouchers for future purchases instead of receiving proper answers. At no point did they clearly confirm stock availability or when the item would actually be shipped.

After waiting over two weeks with no progress, I requested a refund. I was then told the refund would be processed within 24 hours, yet I still had to continue chasing for updates.
The whole process felt misleading, unprofessional, and very frustrating.

Customers should not have money taken for products that may not even be available, while being repeatedly delayed with vague responses and excuses.

Product was exactly as described. KEPT IN THE LOOP AT ALL TIMES WITH THE DELIVERY.

There was trouble making the delivery (all the way from the USA) and the lady who wrote to me about it couldn't have been nicer! She took a lot of trouble over a week or more to sort it all out (in the end we discovered that a crucial part of my address had got ommitted from my order, and they didn't realise because UK addresses work differently to US addresses.) She re delivered my order and wouldn't even take additional postage from me, despite that it was all my fault for uploading my address incorrectly (I have a new phone -S26- its lovely!- so it didn't pre populate the fields as it would normally do). I would definitely use them again.

Good product

Great product
Good customer support but delivery was late

Product is high quality, service is great and delivers as advertised.