I wouldn’t give them 1 star if I’m honest, back in mid November my son purchased some pakorey from Niralla (Leagrave Rd) halfway through eating one, I saw a piece of plastic had been fried inside the... Voir plus
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Absolutely poor . Parents bought Mithai for baby’s first birthday to give to relatives as blessing. On handing out the mithai they discovered boxes were incomplete weighed less than 1kg. Very embarras... Voir plus
L'entreprise a répondu
5 star for outstanding customer service. My package was damaged when it was delivered. Without any delay, another package was sent out to me from Niralla's pocket for next day delivery. Been long sinc... Voir plus
L'entreprise a répondu
I was looking for 'Nirala' but ended up at 'Niralla' due to my own fault. I found this ploy incredibly cunning and quite frankly, felt like a fool. The 'Panjeeri' was a waste of money... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
2008 Niralla International Sweets tentatively first opened it's doors. It was the first step to our success today. he following are some of the key principles we incorporate in our efforts: We offer a vast variety of traditional and seasonal food items such as; Mithai, Jalebi, cakes, desserts, savoury snacks and curries. Each item is freshly prepared and we never keep it for days. We never compromise in quality standards; therefore, our food items are made with fresh ingredients from reputable suppliers. We also prepare custom food items for your celebrations; whether it is a birthday party, a marriage celebration or any other function, you can contact us with any requirement. Good sanative conditions for interior and surroundings of the premises to implement quality standards. Outstanding customer service.
Coordonnées de contact
15B Leagrave Road, LU4 8HT, Luton, Royaume-Uni
- +44 1582 482395
- info@niralla.co.uk
- niralla.co.uk
2,8
Moyen
148 avis
N'a pas répondu aux avis négatifs
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Excellent customer service and delivery…
Excellent customer service and delivery service during Ramadan to 3 locations, very well packaged delivered within 1 day of online order. Fresh and delicious halwa and methai. Thank you.
8 mai 2021
Réponse de Niralla
thank you so much for your lovely review
Réponse de Niralla
Youre very welcome! thank you for taking the time to review us.
Réponse de Niralla
thankyou for taking the time to review us
Great customer service and quick…
Great customer service and quick delivery! Very happy with Niralla!
29 avril 2021
Réponse de Niralla
Thank you so much! we aim to please!
Réponse de Niralla
Thank you for your kind review
Réponse de Niralla
Thank you for taking the time to review us. We work hard to ensure custonmers are happy with our service.
Excellent service everything was…
Excellent service everything was perfect when received.
11 mars 2021
Réponse de Niralla
Thank you for your lovely review.
Réponse de Niralla
Thank you so much for your kind review.
First time customer
First time customer, and had it not been lockdown I probably wouldn’t have ordered from here and gone to one of the more well known franchises- but I’m so glad I didn’t!! Five star customer service and amazingly delicious mithai- much better than the famous franchises!! Went above and beyond to help fulfil our requirements and ensure we had the order. Kept us informed every step of they way. Very rare to find such wonderful customer service and a product to match! Totally beyond my expectations. Thank you so much.
16 février 2021
Réponse de Niralla
I am so glad you did! its amazing that our Niralla family is extending so far!
Fool me once..
I was looking for 'Nirala' but ended up at 'Niralla' due to my own fault. I found this ploy incredibly cunning and quite frankly, felt like a fool.
The 'Panjeeri' was a waste of money, inauthentic, half the ingredients of the original and chemical laden
3 stars: 1 for their website design, 1 for the good customer service by Zafran (unsure whether I got his name right) and 1 star for the lesson
Need I say I won't be returning to this shop?
28 Mar 2021 UPDATE Post Response: Walaikum Salam my sister.
I ordered the only available panjeeri from your website and was handed the packaged one upon arrival. At no point was I informed of a better option by your colleague.
I drove 85 miles to buy authentic panjeeri from London the next day and a number of times since. My custom would have been yours Insha'ALLAH have you not chose to sell sub standard goods.
Now that you've mentioned the delivery charge, it hadn't been refunded even though I collected the item from your store. I emailed yourselves as well as raised it with PayPal but to no avail.
Jazak Allah for responding.
10 février 2021
Réponse de Niralla
Hisham bhai, if you had checked, someone would have told you I make my own panjeeri and you would have loved the home made taste. The packaged one unfortunately we do not make and as it was clearly labelled by the firm that manufactures it we cannot promise it will be what you require. And as far as I remember, you were the customer we made a point of ringing, because you had ordered online and paid £7 for delivery. As soon as we saw the address we made a point of refunding the delivery charge as you were so close to us. As for the cunning ploy Hisham bhai, astaghfuirullah, never in a million years. If you met me, you would immediately know I would never use cunning or any ploys to sell my wares. Our products speak for themselves. I would invite you to come in and sampe the products we make ourselves. Read all our reviews. As the say, never say never Hisham Bhai. jzk
Shazia Mehmood
Forget all the other sweet shops...Niralla Luton is the BEST!!!
Forget all the other sweet shops!!! This one is brilliant...I received a 5 star service right from the point that I placed my order online to the actual delivery. I had to make changes to my delivery date and my request was accommodated and personalised to my requirements. 10 out of 10 for customer service. Honestly, they bent over backwards for me and the best thing was that their prices are the most competitive online. I received pictures and videos of what was being sent too. This place is real value for money. The recipients of the sweets were overwhelmed to receive such beautifully packaged gifts. They complimented the freshness of the sweets too. Honestly, Niralla on Leagrave Road in Luton is amazing and Shazia at Niralla is even more amazing!!! Thank you so much for your impeccable service.
6 février 2021
Avis spontané
Réponse de Niralla
Thank you for uyour lovely review! we work hard to please our custonmers and it is always a source of happiness when we succeed.
Recently placed two online orders and…
Recently placed two online orders and both were delivered on time despite recent health issues. Love the commitment. Also, really nice packaging and delicious sweets.
9 janvier 2021
Réponse de Niralla
thank you for your kind review.
It took 4 days to deliver within…
It took 4 days to deliver within London which I think should be improved.plus delivery charges are a way too high at 7 pounds.
6 janvier 2021
Réponse de Niralla
Salman Bhai, i am sorry you had to wait so long for your product. We always pay for next day delivery, but sometimes things go wrong, it is never our intention to delay a customers order. Once we send mithai out with the courier it is in their hands.
Would have nice to choose a delivery…
Would have nice to choose a delivery date, but otherwise, simple, great product and prompt. Thanks
5 janvier 2021
Réponse de Niralla
hi
I can almost guarantee you a date if you add a note to say when you would like delivery.
Very efficient customer service
Very efficient customer service. I placed two Diwali gift orders online and received a phone call confirming the order details within minutes. Both orders were delivered on time. I would definitely use them again.
17 décembre 2020
Réponse de Niralla
thank you so much for your kind review.
the only good thing about the sweets…
the only good thing about the sweets were the box that they delivered in. either they were stale or made with very old about to expire cashews nuts and smell was weird. went straight in the bin although i kept the box for decoration
12 décembre 2020
Réponse de Niralla
I am sorry you had this experience. I can absolutely promise you, especially at diwali time, the sweets are made fresh daily as we can barely keep up with the demand. We always use fresh ingredients and aim to create the best products,
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