Noodle (formerly Care ADHD) Avis 

Every thing

The ADHD assessment service was very professional and well-organized. The team was knowledgeable, patient, and made the whole process clear and comfortable from start to finish. I felt properly listened to and supported throughout. I would highly recommend them to anyone seeking an ADHD assessment.

Really quick process, clinician was really lovely, explained everything clearly overall great experience

The whole thing felt very calm and I never felt stressed.

Care ADHD initially seemed to be a great choice. I completed forms at the start of January, received a prompt response, and had my assessment and diagnosis in February. At the point of selecting this provider, the advertised wait time for titration was upto 15 weeks. I later received an email stating titration would begin between April and July. Although this was outside the original advertised timeframe, I appreciated receiving an update at that point.
​However, fast forward 8 months post-diagnosis, and I am still waiting to understand when titration will actually begin. There appears to be a total reluctance to acknowledge inaccurate wait-time advertising or incorrect information, alongside a complete lack of urgency to support individuals clearly struggling with their mental health which is the entire reason for seeking an assessment in the first place.
​I raised a formal complaint, which was essentially dismissed (despite them acknowledging that my previous requests for updates had been ignored). Last week, I finally received an email asking for my availability this week to discuss titration, which I provided immediately. It is now Thursday, and once again, I have received no response and have no idea when titration will begin, despite chasing up.
​It is alarming that a healthcare provider with specialist knowledge of ADHD leaves vulnerable people struggling without support for months. It feels as though the initial assessment stage is rushed through to secure patients and NHS funding before leaving them stranded awaiting titration, when switching providers would mean starting the entire waiting process over again. I am now on the verge of escalating this matter directly to the Parliamentary and Health Service Ombudsman.
​If you are at the start of your journey with Care ADHD, prepare for a long wait for treatment. For anyone currently searching for a provider, I would recommend looking elsewhere.

I had an ADHD assessment today through Care ADHD with assessor Allan Terwane, and could not be happier with the experience. Allan was absolutely fantastic. I received a late diagnosis of ADHD combined presentation at 50 years old. Turnaround from the start of referral was speedy and professional.
Allan conducted the assessment with the utmost respect, patience, and understanding, making me feel completely heard and validated after all these years. Getting a clear answer at this stage in life is life-changing, and Allan made the entire process incredibly supportive and comfortable. Highly recommended.

The non-clinical, informal and conversational nature of the assessment put me at ease. It also helped that my assessor understood and attempted to empathise with my cultural context.

Shocking treatment. No follow up after requesting I make a complaint verbally as a reasonable adjustment. No good if you also have autism. Staff don't care.

I can't believe the reply on here is to double down on the discrimination.

I've been waiting over 7 months to start titration, ive filled in all the forms, answered all the questions now only to be told it should be in the next couple of months. Originally I was told it would be 3 months from assessment to start now it will be at some point maybe by Christmas. Care ADHD more like Care Less ADHD. I would recommend EVERYONE avoid these guys like the plague. Don't bother waisting your time with these idiots!

It’s been 13 weeks since we recieved our acceptance email , we filled out all relevant forms sent to us and we have heard nothing back , I have emailed them multiple times but got no reply .. been on hold for over an hour on 4 occasions with no answer ! Very poor service and not worth the hassle it’s well worth looking elsewhere

I wish I had written down the name of the clinician who assessed me so I could thank her properly—though in my defence, I was being assessed for ADHD, so I have a valid excuse! I think her name may have been Suzzet (or Suzette), but I’m not entirely sure.
The entire process ran seamlessly. Only a few days passed between completing my forms and receiving the invitation to book, and the final report arrived just a couple of days after the assessment itself.
I was expecting the session to be overwhelming, but it wasn't at all. She was wonderfully thorough and explained every step of the process—and what would happen next—in a clear, reassuring manner.
If her name was indeed Suzzet, please pass along my sincere thanks to her for making what could have been a stressful experience so supportive.

Olusola is a kind and gentle clinician. She’s an amazing listener with lovely warm energy, I felt comfortable with her the second we spoke :)

Very polite and very understanding due to ADHD condition ie whatever ADHD condition you have they understand even if you keep interrupting them when they're trying to do the job they understand which is very helpful when some people don't

Very professional throughout the whole process
Took time to listen and appreciated the directness of questions

UPDATE: I have completed the form that you referred us to - as a concern at this time. I have asked for clear confirmation that there is no reason for the delay (no missing forms), and an indication on time frame. Original Review: We did this on right to choose and are thinking it was a mistake now - after getting the forms quickly we completed for child, school did too - and now heard nothing since June, other people who chose other services have been dealt with faster on right to choose. I have emailed and tried to get through on phone but hard when you work during the opening hours. I have sent another message asking today. I know there is demand but we don't even know if there is anything else we needed to do - or any real timescale to work with. Wondering how we will ever get anywhere with them so posting on here as appear to respond on this site. I am sure the service may still be great but how do you get to that point?

My screening was with Bronwen Evans, she asked great questions and made the screening a comfortable experience.

Very good and informative

Great people helped with exactly what I needed and explained everyting well