Norfolk Designer Gardens Avis 

568
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great experience from start to finish! Cannot rate Darren highly enough! Excellent customer service doesn’t even begin to cover it! Thank you so much! Highly recommend Darren, he was brilliant at fixi... Voir plus

Noté 5 sur 5 étoiles

We very recently ordered the Kensington Heavy duty extending Table and 8 chairs. I'm always a bit wary of ordering expensive items from a company new to me, so had a read of the reviews here and... Voir plus

Noté 5 sur 5 étoiles

Product ticked all my boxes, easy to assembled. Delivery was punctual and I was well informed. Two cushions slightly damaged, one phone call and staff very helpful and friendly, replacement cushions p... Voir plus

Noté 5 sur 5 étoiles

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... Voir plus

À propos de l'entreprise

  1. Magasin de mobilier de jardin

Écrit par l'entreprise

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

568 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 64 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(568)

225 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic Local Business

Great to support a fine Norfolk business. Joe and the team got the garden furniture set down to London for us very quickly, having purchased at the Royal Norfolk Show only the week before. Excellent product and service thanks NDG!

1 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Don’t advertise items you do not stock

Don’t advertise items you do not stock, customer service needs a complete overhaul. I’ve bought items from companies that engage and are helpful. It’s my money and this company won’t get any. They rang me and threatened me, I have details

recorded, will report this company to the police. I have full evidence of their call to me. I was told Tory wasn’t in today suddenly he’s threatening me and saying I’m a computer, this is a deplorable, disingenuous company and I can prove it. Tory rang me on his mobile number that was intimidating and harassment. Don’t trust anything they say or do.

30 juin 2026
Avis spontané
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Réponse de Norfolk Designer Gardens

This unfair review is from someone who is not one of our customers
Most probably a competitor

Noté 5 sur 5 étoiles

Excellent garden set

Excellent garden set. Heritage 8 seat heavy duty.

Great quality. Sturdy and beautiful. Fast delivery.

We paid for assembly and this was completed quickly and efficiently by the chap who delivered it.

Very happy and would recommend them on quality and service. Worth the money paid.

23 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

We were looking for replacement Garden…

We were looking for replacement Garden furniture and saw the Heritage Teak Wood outdoor dining set on line at a reasonable price ,ordered it on the Friday morning and paid the extra for quick delivery.
From ordering to delivery was less than 24 Hours,we were really pleased with the overall buying experience and can fully recommend them.
It arrived palletised very well packaged ,no damage .The delivery company were good too ,pleasant ,obliging ,unloading no problem driver too.
Overall a great experience. Thank You.

13 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Order issue, no response via email, phone number not operational...

I received a faulty parasol and reported the issue by email. To the company’s credit, they replied within minutes and offered a replacement, so at first it felt like a very positive experience.

Unfortunately, that was three weeks ago and the replacement still hasn’t arrived. I chased by email after 14 days and again after 17 days, but have had no response to either message. I also tried calling for an update, but the phone number no longer appears to work, which is concerning.

Is this company still operating? Be careful before you buy....

22 juin 2026
Avis spontané
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Réponse de Norfolk Designer Gardens

Hello James,

I apologise for the inconvenience. To assist you with your order, please contact me on 07570024072. Unfortunately, I am unable to locate your order solely based on this review. Additionally, please note that our phone lines are open Monday through Friday from 9:00 AM to 6:00 PM.

Noté 4 sur 5 étoiles

Got there in the end...!

I originally left a much worse review for this company! They were incredibly slow to reply to an issue with my furniture but there were extenuating circumstances. They were very apologetic and everything was sorted out quickly and fairly once they did get in touch.

28 mai 2026
Noté 3 sur 5 étoiles

Some improvement needed regarding…

Some improvement needed regarding communication. I had no email informing me of the delivery and when it did arrive I was out of the country. I received a phone call from the delivery driver who was outside my house. Any emails that had previously been sent were constructed with grammatical and spelling errors. The garden furniture eventually arrived without communication. I had no idea it was arriving. That said, the product is good and we are pleased with it. The company just needs to improve/ work on its communication.

15 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

They were right on time with their…

They were right on time with their delivery status very efficient and friendly. My table and chairs are really lovely. The colour teak is nice but I have sealed the furniture with Teak oil for a longer resistant to weather , doing that has also brought out the beautiful colour of the wood which has made it darker but I love it!!!!

28 mai 2026
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Réponse de Norfolk Designer Gardens

many thanks

Noté 5 sur 5 étoiles

Very good quality

After delivering the wrong item, bench instead of dining set, correct items received. Very impressed with the quality I was not expecting the goods to be of such a weight and finish for the price. Slight damage to arm of one chair but easily sanded down and difficult to notice. Would buy from them again.

17 juin 2026
Avis spontané
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Réponse de Norfolk Designer Gardens

Thanks for taking the time to review us. Apologies for the mix-up

Noté 5 sur 5 étoiles

Fast delivery and the delivery chap was…

Fast delivery and the delivery chap was polite and helpful with the unloading. Very happy with products again and would highly recommend and wouldn’t hesitate to buy again from them.

27 mai 2026
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Réponse de Norfolk Designer Gardens

thank you very much

Noté 4 sur 5 étoiles

Vey great quality wood but a little misaligned making assembly risky and difficult

Vey great quality wood but a little disappointing in terms of the alignment for being able to slot everything together. Multiple holes and slot were off meaning it was incredibly difficult to get the legs in place and the dowels in - some of the dowels even split and having to use a mallet to really drive them in and for one even just slot the wood together meant a real risk for splitting the wood.

27 mai 2026
Noté 5 sur 5 étoiles

A delightful company to deal with…

A delightful company to deal with throughout the purchase and delivery processes.
The table, chairs and accessories arrived beautifully packed and are exactly as shown in the brochure.
I have already recommended the company to members of my family.

1 juin 2026
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Réponse de Norfolk Designer Gardens

Thank you for your review, it’s greatly appreciated.

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